Latest Topics

  • 5 Ways Dealer Tech Has Failed Us

    Critical thinking, sales and F&I training, and customer satisfaction are just a few victims of the wave of technology that has completely engulfed many auto dealerships.

  • Leasing Automation Is the Answer

    MUSA Auto Finance’s Richard Frunzi encourages dealers to automate the leasing process to their own benefit and that of their customers.

  • Fraud Alert: Dealer Loses $88K to ID Thief

    A web-savvy sales manager made a sweet deal that went sour when the ‘buyer’ turned out to be a sophisticated online scammer.

  • 4 Ways to Boost Your Car Count

    Smart dealers run smart shops. Get more vehicles in and out of your service bays by improving your capacity, efficiency, productivity, and scheduling.

  • 3 Elements of Service Customer Satisfaction

    Reaching the next level of fixed ops requires dealers to consider and value their service customers’ implicit, explicit, and latent expectations.

  • Q&A: Service Does Not Equal Sales

    Assuming every service customer will remain blindly loyal to the dealership is a mistake that costs unwitting dealers countless sales.

  • 5 Ways Dealer Tech Has Failed Us

    Critical thinking, sales and F&I training, and customer satisfaction are just a few victims of the wave of technology that has completely engulfed many auto dealerships.

  • Sales Pro of the Month: Tony Makes It Easy

    Sales Pro of the Month Tony Ortega regularly reaches the 30-car mark at Mercedes-Benz of Plano (Texas).

  • On the Right Path

    Sales Pro of the Month Joel White is off to a fast start at Seymour Ford Lincoln in Jackson, Mich.

Auto Dealer TV
Ziegler: They Said I Was a Crackpot

Jim Ziegler holds Uber responsible for the death of an Arizona woman who was run down by an autonomous SUV in March, but he doubts executives will face criminal charges. In They Finally Killed Somebody, the Alpha Dawg traces the so-called demand for driverless vehicles to the handful of businesses that stand to gain the most — including some of your closest partners. Click here to read the story.