General Manager Adam Secore’s focus on people, process and product has helped Merchants Auto minimize turnover and increase sales by 89% in four years.
What do you get for the dealer who has everything? Check out a few ideas you may not have considered.
Self-governance by providers may be the best way to protect the sale of F&I products.
An online, soft-pull prequalification process could help dealers sell more cars faster and satisfy new demands from consumers and regulators.
Welcome to Part One of a six-part series of articles about the launch of a startup special finance operation at an already successful independent dealership on the fringe of a major U.S. metro market.
The man who has led the NADA’s regulatory advocacy efforts since 2006 believes the tide may be turning in the CFPB’s attack on dealer participation.
Relying on email alone will not lead to confirmed appointments or sales.
ADT sits down with Dean Evans, a digital marketing expert with experience in the retail, OEM and third-party segments.
Low turnover and rock-solid policies for labor times and pricing help retain your valuable service customers.
Having trouble hiring quality service technicians? You might not be looking in the right places.
Custom workstations allow dealers to design and maintain clean, efficient shops that can reduce customer wait times and help retain skilled technicians.
New York dealer Bill Fox brings experience, passion, humility and unwavering support for the franchised dealer model to his role as 2015 NADA chairman.
Consumers will suffer from the CFPB’s use of the word ‘loan’ in place of ‘auto finance contracts.’
Taking control of your inventory requires bravery, strategy and commitment.
Mike Davenport’s alter ego helps him find customers and make sales.
The more appraisals you conduct, the more opportunities you have to capture trades and the benefits that come with them.
The Alpha Dawg joined LotLinx’s “Year of the Dealer” roundtable at NADA 2015 to offer his insights on the true value of customer satisfaction. For more videos, click here.
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