Sales and F&I managers can defuse interdepartmental conflict by walking a mile in their co-workers’ shoes.
Empower your staff by making your objectives clear and giving them room to work.
Google is taking a ‘multi-armed bandit’ approach to A/B experimentation. Expert says dealers can take advantage by rethinking their own website testing methods.
Special finance expert offers two practical ways underperforming dealers can increase their closing percentage.
To convert your BDC from a loss-prevention department to a true profit center, you must think beyond phone and Internet leads and challenge your reps to take on new tasks.
Try this recipe for vehicle descriptions that are guaranteed to tantalize online shoppers.
Terry Longmore was focused on service-department sales long before it became fashionable. That dedication is paying off for Beasley Ford Lincoln, where Longmore’s department is capturing 3 to 5 percent of his store’s sales leads from customers waiting in the service lounge.
Keeping up with technology requires us to constantly re-evaluate our needs and take no tool for granted.
The Alpha Dawg is ready to laissez les bon temps rouler as the NADA convention returns to New Orleans and welcomes an industry on the rise. Whether the vendors will welcome his presence is another matter.
The legal battle between Clay Nissan and the brothers of a former cancer-stricken employee is over, ending the family’s 10-month campaign against the dealership for terminating their sister.
Auto Dealer TV's Jennifer Nebrich reports on claims against dealers in New Jersey, Ohio and Missouri. Also this week, hybrid sales have slowed, and the King of Lemon Laws scores a victory against Tesla.
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