General Manager Adam Secore’s focus on people, process and product has helped Merchants Auto minimize turnover and increase sales by 89% in four years.
What do you get for the dealer who has everything? Check out a few ideas you may not have considered.
Self-governance by providers may be the best way to protect the sale of F&I products.
With a fully operational SF department, the DealerStrong team shifts their focus to finding, selling and financing customers.
The DealerStrong team digs in at Champion Motors and finds a few surprises, including a freshly installed CRM.
An online, soft-pull prequalification process could help dealers sell more cars faster and satisfy new demands from consumers and regulators.
It’s time to quit counting clicks and refocus your digital marketing strategy on actual leads.
Relying on email alone will not lead to confirmed appointments or sales.
Low turnover and rock-solid policies for labor times and pricing help retain your valuable service customers.
Having trouble hiring quality service technicians? You might not be looking in the right places.
Custom workstations allow dealers to design and maintain clean, efficient shops that can reduce customer wait times and help retain skilled technicians.
The man who has led the NADA’s regulatory advocacy efforts since 2006 believes the tide may be turning in the CFPB’s attack on dealer participation.
New York dealer Bill Fox brings experience, passion, humility and unwavering support for the franchised dealer model to his role as 2015 NADA chairman.
Consumers will suffer from the CFPB’s use of the word ‘loan’ in place of ‘auto finance contracts.’
The phones are ringing and customers are waiting. How is your dealership managing those opportunities?
After nearly 50 years of car sales, Gary Young has built a loyal following and a collection of stories.
Mastering certain words, phrases, metaphors and similes will add power to your sales process.
The Alpha Dawg joined LotLinx’s “Year of the Dealer” roundtable at NADA 2015 to offer his insights on the true value of customer satisfaction. For more videos, click here.
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