Fair Play

Fair Play

Zombie Arbitration Agreements

Zombie Arbitration Agreements

How PPM Drives Retention

How PPM Drives Retention

Your Culture Is Causing Stomachaches

Your Culture Is Causing Stomachaches

Latest Topics

  • The Ratings Giant

    Allen Turner credits his Hyundai store's 2016 Dealer of the Year award to a customer-first sales and service philosophy that has generated more than 1,000 positive reviews on DealerRater.

  • Take Control of Your Used-Car Inventory

    If you give your used units the attention they deserve, they will reward you with increased profits.

  • How to Get Your Dealer License

    Expert offers a six-step plan for first-time auto dealers.

  • The Why of F&I

    Justifying the existence of the F&I department requires dealers to take a hard look at the value it offers to customers and its effect on the sales process.

  • Pushing Boundaries

    New technology is not a substitute for salesmanship, but it can create more opportunities to do business the right way.

  • Enduring Optimism

    Dealer Summit comes to Tampa with lofty goals and high expectations.

  • Your Ecommerce Director: In-House vs. Outsource

    Who is in charge of your digital campaigns? Building an online presence requires real leadership, and the choice between hiring an in-store ecommerce director or outsourcing those duties depends upon the wants and needs of the individual dealer.

  • 5 Dos and Don’ts of Local Search

    Local search is absolutely essential to making sure car buyers can find you, but it is an easy target for competitors and disgruntled employees who may wish to hijack your directory listings.

  • 6 Tips for Your Next YouTube Video

    Digital marketing expert offers six surefire ways to boost leads from the videos you post online.

  • Solving the CFPB Problem

    The man who has led the NADA’s regulatory advocacy efforts since 2006 believes the tide may be turning in the CFPB’s attack on dealer participation.

  • The Great Defender

    New York dealer Bill Fox brings experience, passion, humility and unwavering support for the franchised dealer model to his role as 2015 NADA chairman.

  • Apples and Pomegranates

    Consumers will suffer from the CFPB’s use of the word ‘loan’ in place of ‘auto finance contracts.’

  • React, Adapt, Win

    This month’s dealer profile is proof that adaptability breeds success.

  • Fair Play

    Scott Kemp has been one of Crippen Auto Mall’s top two salespeople every month for more than 15 years, and the secret to his success is simpler than you might think.

  • Your Culture Is Causing Stomachaches

    Just when you think you have your dealership culture figured out, something causes that familiar pain in your gut to return. Operations expert shares advice for avoiding upset stomachs in the workplace.

Auto Dealer TV
Are You an Inventory Master?

Summer has come early and your inventory needs to stand tall. Jim Ziegler explains how to get help from your sales team, how often to re-display, and why all the photos of snowdrifts and gray skies on your website have got to go — today!

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