The annual Dealers’ Choice Awards stand apart in honoring the industry’s best partners, providers and finance companies as selected by dealers and dealership personnel.
The 2015 Automotive Forum promised good times — and significant change — for dealers in the years ahead.
Bold business moves and a dynamic setting proved to be the winning formula for Brickell Motors and its owner, Mario Murgado.
The magazine caught up with Dealertrack’s Raj Sundaram to discuss sales forecasts, the specter of the subprime auto finance bubble, digital retailing and the Dealers’ Choice Awards.
The so-called consumer advocates who are bullying dealers were nowhere to be found when times were tough.
Lax policies and unauthorized charges, discounts and freebies could be nipping away at your bottom line.
ADT sits down with Dean Evans, a digital marketing expert with experience in the retail, OEM and third-party segments.
Successful Internet dealerships are built on an interdependent strategy that puts showroom sales pros and BDC agents on the same page.
The 2015 Dealers’ Choice Awards recognizes the industry’s best vendors, suppliers and finance companies as selected by dealers and dealership personnel.
Having trouble hiring quality service technicians? You might not be looking in the right places.
Custom workstations allow dealers to design and maintain clean, efficient shops that can reduce customer wait times and help retain skilled technicians.
Dealers are earning loyal service customers by focusing on providing a positive experience in every phase of the transaction.
Consumers will suffer from the CFPB’s use of the word ‘loan’ in place of ‘auto finance contracts.’
The FTC’s probe of biweekly payment programs was limited in scope and consequence, but it could be a harbinger of further concerns over F&I products and dealer markup.
Simple promises and superior results are the key to marketing your dealership to women.
Mike Stone’s 50-year career in auto retail was built upon his genuine desire to serve customers over the long term.
Remember the last time you sold 10 cars in less than five hours? Michael Nekava does, and it was an afternoon he will never forget.
Providing exceptional customer service at every touchpoint is the best way to reassure customers they will be treated fairly when they visit your dealership.
The Alpha Dawg joined LotLinx’s “Year of the Dealer” roundtable at NADA 2015 to offer his insights on the true value of customer satisfaction. For more videos, click here.
© 2015 Auto Dealer Today. All Rights Reserved.