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Articles by Kirk Manzo - President
The Manzo Group
Customer Engagement: Your Key to Increasing Product Acceptance
Friday, November 16, 2012
Kirk Manzo, president of The Manzo Group, identifies the key to increasing product acceptance among your customers. Manzo talks about how to update your presentation of information to increase customer engagement & experience.
Influence is The Key to Cooperation
Monday, September 24, 2012
Author Kirk Manzo discusses how developing relationships and becoming a more influential person can positively impact all aspects of a dealer's operation, from departmental cooperation to customer relations.
Prepare F&I Employees to Reach Their Potential
Monday, May 07, 2012
The need to have both the right people and the right process in place is most glaring in your F&I department. F&I Expert Kirk Manzo discusses the importance of defining your F&I process and monitoring the activities of your F&I team.
Opportunities for Improvement in F&I in 2012
Friday, March 09, 2012
F&I Expert Kirk Manzo explains how a proper turnover and the right mix of products can help to increase sales in the F&I office.
Technology in Your F&I Office
Monday, October 31, 2011
Over the years, technology has evolved to help in various dealership departments. F&I trainer Kirk Manzo covers a number of options for presenting electronic menus in the F&I office.
Making Connections with Employees and Customers
Wednesday, September 07, 2011
F&I trainer, Kirk Manzo, discusses the importance of how a leader communicates with his or her staff and provides tips on how to effectively communicate with the four different styles of communicators.
Six Traits of Top Performers Your F&I Managers Need
Wednesday, July 06, 2011
Kirk Manzo, F&I trainer and expert, discusses six traits of top-performing salespeople and F&I managers.
Selecting the Best F&I Employees
Thursday, May 19, 2011
F&I expert Kirk Manzo provides interview topics to cover when hiring new F&I managers, as well as other things to consider to ensure successful hiring because the people who work at a dealership determine its future.
Overcoming the Challenge of Change
Friday, March 04, 2011
F&I Trainer Kirk Manzo discusses change in dealerships and how to motivate employees to adapt to change.
Making it to the Top
Monday, January 03, 2011
When Erik Weihenmayer, a blind man, climbed Mt. Everest in 2001, the trek was well-planned-out. Every person involved in the expedition had to have clarity of vision (i.e., able to articulate the goal to get Erik to the top). Erik had to have the right team in place, and they had nightly meetings while climbing to the summit. Kirk Manzo compares and relates these key aspects of Erik’s success to successful F&I departments.
Copyright 2011 Auto Dealer Monthly