Articles by Jennifer Rincon - Contributing Author

The official “appointment factory” is the Business Development Center, containing one manager and five to six “BDRs,” or Business Development Representatives.

Jennifer Rincon - Kushner shares another common, rather passionate, bond with shop owners across the country. They make up an independent Volvo twenty group (not affiliated with NADA) of non-competing service technicians and dealers.

Jennifer Rincon - The dealership menu presentation begins with the salesperson and customer meeting the F&I manager at the closing booth instead of the customer being abruptly turned over to F&I. Next, customers are invited to the F&I office.

Jennifer Rincon - The task force unofficially disbanded, having addressed most of the issues, but Speen and Murphy continue to work on the site. Most recently, they have been testing strategies for search engine marketing, or SEM ...

Jennifer Rincon - For two-and-a-half years, the Waikem team copied all the SF knowledge they could find. They listened to Greg Goebel, who advised them that only 20 percent of dealers in special finance ever reach their full potential...

Jennifer Rincon - However, most customers are not impressed with legal savvy. They simply want to buy a car and get on with their day. This leads the F&I team back to the first question: time. “Time is absolutely of essence to us,” said Hakes.

Jennifer Rincon - However, most customers are not impressed with legal savvy. They simply want to buy a car and get on with their day. This leads the F&I team back to the first question: time. “Time is absolutely of essence to us,” said Hakes.

The electricity generated by the staff at Bob Watson Chevrolet is matched only by the variety of cars they’ve accumulated.

Jennifer Rincon - Robertson quickly countered the notion that all BHPH businesses have an appetite for collections. “We’re not really taking advantage of anybody. We’re just trying to help people get dependable transportation to and from work and a decent deal.”

Jennifer Rincon - “It’s really about selling cars first and collections second,” he said. “Some businesses put collections first, but if you don’t sell the car and the service, you don’t have anyone to collect from.”