ADM Article Headlines CRM Featureshttp://www.AutoDealerMonthly.com/Top 10 Article Headlines CRM FeaturesCopyright 2011 Auto Dealer Monthly CCU RSS Feed V1.0Sun, 12 Feb 2012 07:36:57 GMTen-usTake Control of Your CRMhttp://www.AutoDealerMonthly.com/34/4071/ARTICLE/Take-Control-of-Your-CRM.aspxhttp://www.AutoDealerMonthly.com/34/4071/ARTICLE/Take-Control-of-Your-CRM.aspxKimberly LongFri, 20 May 2011 16:58:00 GMTAuthor Kimberly Long chronicles how four auto dealers got their customer relationship management efforts under control by implementing new processes, holding employees accountable, and continually tweaking their strategy to stay on track and up to date with technological changes.