Gili Lopez’s knowledge, enthusiasm and dedication to customer service have won him an extremely loyal following, as evidenced by his 85 percent repeat and referral rate. Lopez averages 21 vehicle sales per month at Lithia Toyota of Odessa.

Tim Howell, who has earned the title of Auto Dealer Monthly’s 2011 Sales Professional of the Year, is a die-hard Chevrolet man whose solid base of repeat and referral business has helped him consistently average 46 units a month at Sharpnack Chevrolet Buick.

If there’s one word to best describe Tim Howell, it’s probably “modest,” but there’s certainly nothing modest about his sales numbers. He averages 46 units per month and maintains at least 50 percent repeat business at Sharpnack Chevrolet Buick.

In his 30 years on the job, about the only thing Bob Nieves hasn’t done is deliver a baby on a test drive. That’s an exaggeration, of course, but at times it must certainly seem that way.