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Articles for BDC Dealer Operations
No Silver Bullet Solution to Finding Affordable Vehicle Inventory
Wednesday, October 24, 2012
Mark Dubois talks about finding affordable vehicle inventory in the buy here pay here (BHPH) industry. Mark discusses networking, advertising, and recycling inventory as a way to keep your vehicle inventory costs low.
Copeland Toyota's BDC Puts Customer Service First
Thursday, August 20, 2009
Kimberly Long - If you ask some dealers, the purpose of a dealership’s business development center is to manage leads and set appointments. However, that’s not quite the approach taken by Copeland Toyota in Brockton, Mass. The dealership operates on a customer service philosophy of full disclosure, and while one of the functions of its BDC is indeed setting appointments, its primary purpose is to operate as a buyer’s advocate ...
The Lack of Consistent Accountability
Saturday, September 06, 2008
Harlene Doane - Dealers, frustrated with the results in the BDC, are trying to solve what they believe is a management problem. However, the root of the problem may be much deeper. The problem lies in ...
The Right BDC Option: Choosing the One that Fits Your Dealership
Friday, August 22, 2008
Justin Spath - The biggest advantage to an in-house BDC is that you have complete control over it. You decide who is hired or fired, how it is managed, what the requirements will be, and how to improve on it or change it to meet your business needs.
Business Development Basics
Tuesday, March 06, 2007
Sean V. Bradley - What exactly is a BDC? Well, BDC stands for Business Development Center, but it means something different to almost everyone that uses it. To some it means an Internet department, to others a phone room and to some, showroom follow-up.
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