Articles for Sales Dealer Operations

Value Pricing Why It's Not Win-Win

Friday, September 01, 2006
Stuart Landsverk - How do dealerships win when the manufacturer effectively cuts your margin to one to two percent of the vehicle invoice? ...

The Seven Golden Nuggets

Friday, September 01, 2006
Kyle Miller - When the modern consumer steps into your showroom two things are certain: one, they would rather be sitting in the dentist chair than dealing with a car salesman and two, under no circumstance are they buying a car today, period ...

Character Counts

Friday, September 01, 2006
Sean Wolfington - Not only can you succeed in the car business by living with character and integrity, but ... it is in fact the only way to really succeed ...

What Great Leaders Do

Friday, September 01, 2006
Leaders set higher standard values... they model those values themselves and use charismatic methods to attract people.

Ask not What your Salespeople can Do for You...
Ask What You Can Do for your Salespeople!

Thursday, August 31, 2006
Sean Wolfington - Many managers are always thinking about what their sales people should be doing for them to sell more cars,to sell more cars ...

What's Your Best Price, Bottom Line

Thursday, August 31, 2006
Darin George - If there were a prize for the most asked question in car sales, “What’s your Best Price?” would get it hands down. How you handle this question will determine IF you sell the vehicle and IF you maintain any gross profit ...

What's My Car Worth (Handling Trade-Ins)

Thursday, August 31, 2006
Darin George - ... the customer will still listen to you and follow you all around the dealership. Because you’re the first sales person that has told them what they have been waiting to hear. They love you ...

Management

Thursday, August 31, 2006
Rick Boudreau - Management is about leadership: establishing priorities, setting goals, getting things done and making things happen.

Becoming A Servant Leader - Part One

Thursday, August 31, 2006
Adam DeGraide - Servant leadership begins in the heart by seeking to lead for a higher purpose...

Becoming A Servant Leader - Part Two

Thursday, August 31, 2006
Adam Degraide - If the journey of Servant Leadership starts in the heart with motivation and intent, it then must travel through another internal domain, that of the head...

Becoming A Servant leader - Part Three

Thursday, August 31, 2006
Adam DeGraide - Change is a given, it will happen. Your organization will adapt or die. Leaders can ease the transition by understanding the seven reactions people have to change...

Today Is The Day

Thursday, August 31, 2006
Adam DeGraide - One of the secrets to truly having a lasting positive effect on people is to first value yourself. It has been said that you cannot give what you do not have, and that is definitely true...

Customer Follow-Up

Tuesday, August 22, 2006
Darin George - There is an old saying; the easiest customer to sell to is one that you have already sold to. The sold customer follow-up is the single-most important aspect for long term success of a sales representative and the dealership they work for ...

Understanding Your Customer

Tuesday, August 22, 2006
Darin George - Your customers have already made the decision to look and possibly purchase a new vehicle when they enter your dealership...

Negotiating And Increasing Gross Profit - Part One

Tuesday, August 22, 2006
Darin George - There is an old saying in the car business...“the customers that pay more are your best and happiest customers for life”.

Dealing With The Price Shopper

Tuesday, August 22, 2006
Darin George - Giving a customer our best price to shop around with can be done by the receptionist or a salesperson with a heart beat ...

Its all Psychology

Tuesday, August 22, 2006
Darin George - Never write down the first or second number the customer says because it will give them hope ...

Asking For The Sale

Tuesday, August 22, 2006
Darin George - Never forget how you felt when you bought your first car. The emotional intensity level of the customer is at its highest, and how we proceed will determine if we sell the vehicle ...

What's Your Game Plan?

Tuesday, August 22, 2006
Jim Jensen - Our lives are complicated by things that concern us, but sometimes those are things that we have very little or no control over, such as geopolitical events or business closings ...

Coaching Your People

Tuesday, August 15, 2006
Rick Boudreau - Coaching is dependent upon having willing employees who want to overcome problems and develop their abilities...

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