Articles for Service Dealer Operations
Tuesday, July 20, 2010
Jennifer Conner - A dealer’s parts inventory can be valued at hundreds of thousands of dollars to well over $1 million. This large of an asset needs protecting and auditing, ideally by an unbiased third party.
Wednesday, August 05, 2009
Gary Kay - There are things you just never forget. It happened in the spring of 1994. Something that unexpectedly shakes your business soul so dramatically that you swear you will never go there again ... we hit a small slump, not a major downturn in service volume, ... Service is a little cyclic, just as sales are, although the swings are usually much less dramatic. I was determined that my service department was not going to dip further even if ...
Tuesday, June 30, 2009
Harlene Doane - Often, it’s the service department that keeps the dealership doors open during down sales cycles, but this is only achieved when the dealership drives ...
Monday, March 02, 2009
Joe Benson - Automotive dealerships are on the lookout for innovative technology that requires a minimum investment, while creating excitement, building customer retention, increasing profits. ... is easily understood, inexpensive to incorporate...
Tuesday, November 11, 2008
Gary Simmons - Consider the usual dealership scenario: the sales person sells the vehicle and assumes their job is done. Instead of introducing the customer to the service team, showing them the bay, and explaining that their services are...
Wednesday, October 29, 2008
David Boyle - Why is it with all the advances in technology and processes, the way we sell service and interact with our customers hasn't changed in decades?...
Tuesday, December 12, 2006
Tommy Webb - Are dealers taking any course of action directed toward making their customers more aware of the features of their specific vehicles...
Monday, October 23, 2006
Andrew Wolfe - ...a customer that comes back to your store for vehicle service is 17 times more likely to buy his next vehicle from your dealership?...
Friday, September 22, 2006
Andrew Wolfe - Along with allocations for advertising, marketing and general brand recognition, manufacturers and other suppliers allocate...
Tuesday, September 05, 2006
Andrew Wolfe - Most service managers do not spend time developing marketing and retention plans ... such a plan can play a key factor in their success...
Tuesday, September 05, 2006
Andrew Wolfe - I know you’re thinking this can’t be true, but take a minute to ask your employees what your dealership’s goals are...
Tuesday, September 05, 2006
Andrew Wolfe - To get your entire organization acting like a team, schedule ... sessions for employees to shadow someone from another department...
Friday, September 01, 2006
Rick Boudreau - When placing your ad, include the name of the dealership, the personality of the position, contact person, phone number,...
Wednesday, August 30, 2006
Bud Abraham - Keep in mind that some systems will still require labor because they will not wash the vehicle thoroughly or completely.
Tuesday, August 22, 2006
Bud Abraham - "we've always been able to operate the department with little equipment and low paying, entry level people."
Monday, August 21, 2006
Bud Abraham - This department will not only provide services for new car and used car detailing, it will offer services to the public.
Monday, August 21, 2006
Bud Abraham - Depending on the volume of work, you need a proper facility in which to do the work.
Monday, August 21, 2006
Bud Abraham - ... greater productivity with fewer workers – has created a demand for quick detail but not the resultant poor quality work.
Monday, August 21, 2006
Bud Abraham ... detailing is moving out of the back alleys, warehouses and garages and assuming a position along side other service businesses.
Monday, August 21, 2006
Bud Abraham - Dedicate sufficient space to handle your own in-house needs and projected retail business.