Articles for Service Experts
Thursday, September 07, 2006
Don Reed - ...BHAG, short for Big Hairy Audacious Goal. This BHAG then creates the vision for the company and its managers and employees...
Friday, September 01, 2006
David Keller - When reviewing procedures of a F & I department, we find that many dealers are not checking that the proper receivable is recorded...
Friday, September 01, 2006
David Keller - To minimize potential chargebacks, it pays to research which vendor has the best terms...
Monday, August 28, 2006
Don Reed - Anadvisor must have good communication’s skills and should enjoy dealing with the public...they must dress professionally...
Monday, August 28, 2006
Don Reed - According to the NADA, approximately 21,650 new car dealers generated about $30 billion in labor and parts sales...
Monday, August 28, 2006
Don Reed - To formulate an action plan for improvement, you must first realize that you “can’t manage what you don’t measure.”
Monday, August 28, 2006
Don Reed - Pay them a percentage of everything they sell on every RO they write, customer pay, warranty and internal, parts and labor...
Monday, August 28, 2006
Don Reed - If you answered “No,” then ask yourself “Why not?” Chances are you don’t have an expense problem; more likely, you have a sales problem...
Monday, August 28, 2006
Don Reed - For maximum retention, ... insure that they are properly trained to proficiently handle the responsibilities of the job...
Monday, August 28, 2006
Don Reed - Eighty-one percent of all your service customer pay labor is coming from the phones...
Monday, August 28, 2006
Don Reed - Let’s take a front end approach to making your Dealership recession proof through maximizing your profits in the back end...
Monday, August 28, 2006
Don Reed - "Do my service advisors dress the same as my salespeople?" If the answer is no, then ask yourself why not?...
Monday, August 28, 2006
Don Reed - How many days do your customers have to wait to bring in their vehicle for service? ... So your answer has to be one day...
Monday, August 28, 2006
Don Reed - Underachievers exist due to one of two reasons: 1.) They don’t know how to become “top performers”, or 2.) They don’t want to!...
Monday, August 28, 2006
Don Reed - Let’s take a look at the aftermarket competition to better understand what dealerships are up against...
Friday, August 25, 2006
Greg Goebel - Let’s look at the benchmarks for labor gross profit ... will vary from a low of 70 percent to a high of 74 percent...