Article

651  -  700  of  2280

April 2012, Auto Dealer Today - WebXclusive

The Sales Process in BHPH is Underwriting

By Gene Daughtry

Gene Daughtry, general manager of Best Ride, duscusses the huge role of underwriting in the BHPH sales process.

Tags: BDC

April 2012, Auto Dealer Today - WebXclusive

Transitioning to Social CRM in your Dealership

So, how does social fit within your CRM efforts? CRM is about managing your relationships with customers you have done business with in some manner. If you are going to tackle social within your CRM efforts, understand you are focusing on your current customer database, not fishing for new customers. Why Incorporate SCRM

By Harlene Doane

Online communication has shifted the dealership-to-customer relationship. In the future, to keep up, dealers will have to transition from traditional CRM systems and processes to social customer relationship management (SCRM).

Tags: BDC

April 2012, Auto Dealer Today - WebXclusive

Simple Ways to Tie Social and CRM Together

By Harlene Doane

Here are few simple suggestions to help incorporate social media into your customer relationship management efforts.

Tags: BDC

April 2012, Auto Dealer Today - WebXclusive

The Anatomy of an Effective Facebook Post

By Seth Lieberman

Seth Lieberman, CEO of Pangea Media/SnapApp, reveals seven things to think about when crafting a Facebook post for your business.

Tags: BDC

April 2012, Auto Dealer Today - WebXclusive

22 Ways to Go Green in Your Dealership

By Jennifer Murphy Bloodworth

“Go green.” It sounds easy enough, but where do you start? Auto Dealer Monthly has compiled 22 ways dealers can go green.

Tags: BDC

April 2012, Auto Dealer Today - WebXclusive

Are You Ready to Make the Commitment?

By Greg Goebel

Success in special finance cannot be achieved without total commitment. Special Finance Expert Greg Goebel discusses three areas that can affect a dealer's level of commitment: capital, conflict and fear.

Tags: BDC

April 2012, Auto Dealer Today - WebXclusive

Capitol Auto Group Upgrades to Greener Pastures

The new, more eco-friendly Capitol Toyota store (shown here) in Salem, Oregon, opened in August 2011. Next door, the auto group's new Chevrolet/Cadillac store is still under construction and is expected to be open for business by May of this year.

By Kimberly Long

Many business owners don’t link the idea of environmentalism with cost-efficiency; instead they consider going green an expense, seldom looking at long-term savings. Capitol Auto Group is changing those ideas.

Tags: BDC

April 2012, Auto Dealer Today - WebXclusive

One Roof is One Very Big Profit Opportunity

By Courtney Cole

Considering the acquisition of another rooftop? Before you decide, Dealer Courtney Cole poses the question: Are you taking full advantage of all the existing profit opportunities in your current dealership?

Tags: BDC

April 2012, Auto Dealer Today - WebXclusive

CRM in BHPH Helps Grow Portfolios

By Mark Dubois

BHPH Expert Mark Dubois discusses why developing an effective CRM program is so vital to success in a BHPH business.

Tags: BDC

March 2012, Auto Dealer Today - WebXclusive

When “As Is” Doesn’t Mean “As Is”

By Thomas B. Hudson, Esq.

Attorney Tom Hudson examines an appellate case in which the term “as is” did not protect the dealer from allegations of fraud and violation of the Michigan Consumer Protection Act.

Tags: BDC

March 2012, Auto Dealer Today - WebXclusive

An Enemy Called Average

By Don Reed

For the dealer who wants to thrive and not just survive in this very competitive industry, every department in the dealership must be a profit center. Don Reed discusses the need for dealers to elevate not only their service departments but their entire dealerships beyond average.

Tags: BDC

March 2012, Auto Dealer Today - WebXclusive

How to Get the Most from Training Events

By Jennifer Murphy Bloodworth

In the automotive retail industry, ongoing training is a necessity, especially with the accelerated rate of change fostered by technology and government regulations. Auto Dealer Monthly looks at the advantages and disadvantages of different types of training and how dealers can get the most out of training events.

Tags: BDC

March 2012, Auto Dealer Today - WebXclusive

You Are Only As Good As Your Numbers

By David Keller, CPA, CFE

Accounting expert Dave Keller discusses the necessity of reviewing and analyzing last year's financial statements to improve a dealership's results in 2012.

Tags: BDC

March 2012, Auto Dealer Today - WebXclusive

Automatic Payment Plans – Good vs. Evil

By Alan Mosher

BHPH Expert Alan Mosher debates the pros and cons of automatic payment plans.

Tags: BDC

March 2012, Auto Dealer Today - WebXclusive

Standardized, Centralized Used Vehicle Operations Pays Off For Morrie’s Automotive Group

Through October of 2011, Morrie's Automotive Group was averaging slightly more than 800 used vehicle sales per month across all eight stores. Much of this success is a result of the group spending the last few years retooling its used vehicle operations to increase efficiency and inventory turn.

By Kimberly Long

Towards the end of 2008, Morrie’s Automotive Group began managing its eight-store used vehicle inventory with a more centralized approach and implemented standardized processes. The group realized a 50 percent growth in used vehicle sales volume in 2010 over 2009, and further growth in 2011.

Tags: BDC

March 2012, Auto Dealer Today - WebXclusive

Compliance in the Digital Age

By Jim Radogna

The growth of digital marketing, social media and online reputation management has invited new regulations and created additional legal challenges for dealers. Compliance Expert Jim Radogna looks at six areas that dealers should pay close attention to in 2012.

Tags: BDC

March 2012, Auto Dealer Today - WebXclusive

Surviving the Worst Recession in History

By Gene Daughtry

Gene Daughtry, general manager of Best Ride, reflects on surviving the worst recession since the Great Depression.

Tags: BDC

March 2012, Auto Dealer Today - WebXclusive

Opportunities for Improvement in F&I in 2012

By Kirk Manzo

F&I Expert Kirk Manzo explains how a proper turnover and the right mix of products can help to increase sales in the F&I office.

Tags: BDC

March 2012, Auto Dealer Today - WebXclusive

Smooth Fixed Operations at Sanderson Ford

Due to its immense success, the parts department at Sanderson Ford has won several awards. Here, the parts management team holds up two awards for selling Ford Power Stroke Diesel parts, one for achieving the $2 Million Club and the other for volume and growth. Pictured from left to right: Parts Manager Dave Beard, Assistant Parts Manager Sindi Barnes, and General Manager of Parts Operations and Truck/RV Center Stan Wibben.

By Jennifer Murphy Bloodworth

Sanderson Ford currently sells about $2.3 million in parts a month, so having an efficient and smooth-running operation is vital. Of course, a parts operation doesn’t grow to be this size overnight.

Tags: BDC

March 2012, Auto Dealer Today - WebXclusive

What Does Your Dealership Smell Like?

By Paul Potratz

Using an aroma in a showroom can create an impression with a shopper and can in fact create an emotional connection. Advertising and Marketing Expert Paul Potratz discusses the merits of scent marketing.

Tags: BDC

March 2012, Auto Dealer Today - WebXclusive

Excel in Credit Tiers 3 and 4

By Greg Goebel

The toughest deals to put together are those for special finance customers in Credit Tiers 3 and 4. Special Finance Expert Greg Goebel discusses the importance of having the right inventory to make those deals work.

Tags: BDC

February 2012, Auto Dealer Today - WebXclusive

Motor Vehicle Leases and the Military

By Nicole Munro

Attorneys Nicole Munro and Peter Cockrell of Hudson Cook discuss the Servicemembers Civil Relief Act (SCRA) as it pertains to leasing vehicles to military servicemembers or dependents of military servicemembers.

Tags: BDC

February 2012, Auto Dealer Today - WebXclusive

Top 5 Web Analytics To Monitor

By Jennifer Murphy Bloodworth

Technology allows dealers to easily track Web analytics but it’s easy to get overwhelmed. Which analytics are the most important? Dave Winslow, the intelligence chief at Dealer.com, shared with Auto Dealer Monthly the top five Web analytics dealers should monitor.

Tags: BDC

February 2012, Auto Dealer Today - WebXclusive

Excelling in Today’s Digital World

Video Usage VSEO  /  Congressional VW Mazda

By ADM

This year’s Digital Marketing Awards are all about how dealers are creatively using digital marketing to get an edge and stand out from competitors online.

Tags: BDC

February 2012, Auto Dealer Today - WebXclusive

Faking Dealership Reviews Online Leads to Trouble

By Thomas B. Hudson, Esq.

Attorney Tom Hudson discusses an enforcement action against a Florida dealership dealing with, among other things, the dealership’s alleged practice of posting false reviews of the dealership online.

Tags: BDC

February 2012, Auto Dealer Today - WebXclusive

Dealers Get Creative with Event Marketing

By Kimberly Long

From beach parties and singing contests to celebrities and exotic animals, anything goes when it comes to event marketing. Here's a look at three dealers who not only achieved good results with their events but also had a lot of fun in the process.

Tags: BDC

February 2012, Auto Dealer Today - WebXclusive

Finding the Customer Who Doesn’t Want To Be Found

By Gene Daughtry

Best Ride General Manager Gene Daughtry discusses skip-tracing and reveals the methods he uses to track down customers who don't want to be found.

Tags: BDC

February 2012, Auto Dealer Today - WebXclusive

More Than Fun and Games at Charlotte Honda Volkswagen

At Charlotte Honda Volkswagen in Port Charlotte, Fla., General Manager Josh Nacht is all business when it comes to driving traffic and sales. When he took the reins at the dealership in January 2010, the store was averaging 86 sales per month and in danger of losing a franchise. Nacht overhauled the dealership, and today, it averages between 275 and 300 vehicle sales per month.

By Kimberly Long

At Charlotte Honda VW in Port Charlotte, Fla., the dealership received a complete overhaul and a new marketing strategy, and it has since tripled sales.

Tags: BDC

February 2012, Auto Dealer Today - WebXclusive

Increase Fixed Ops Traffic by 20 Percent

By Don Reed

By outlining a fixed operations marketing plan with daily, monthly and quarterly plans, industry expert Don Reed explains how dealers can realize a 20-percent increase in fixed operations traffic.

Tags: BDC

February 2012, Auto Dealer Today - WebXclusive

Measure Your Marketing From Inception to ROI

By Joseph Clementi

Advertising for dealerships has always been a highly debated topic. Joseph Clementi, a dealership general manager, discusses the importance of measuring the effectiveness of a dealership's marketing efforts.

Tags: BDC

February 2012, Auto Dealer Today - WebXclusive

Review of Year-End Tax and Financial Statement Preparation

By David Keller, CPA, CFE

Year-end at an automotive dealership is undoubtedly the most stressful time the accounting office experiences. Accountant David Keller discusses measures dealers can take to lessen the stress at year-end and prepare for their CPA’s year-end fieldwork.

Tags: BDC

January 2012, Auto Dealer Today - WebXclusive

CFPB in Production, Directed by Richard Cordray

By Nicole Munro

With leadership in place, over 700 employees and bulletproof funding, the Consumer Financial Protection Bureau is moving full speed ahead. Attorney Nicole Munro discusses the CFPB's potential reach and how it could impact dealers.

Tags: BDC

January 2012, Auto Dealer Today - WebXclusive

Three Conversion Tips for a Great Digital Marketing ROI

By Greg Wells

Why spend money to drive traffic to a site that doesn’t convert? Greg Wells, business development expert, offers tips to help boost a dealership website’s conversion.

Tags: BDC

January 2012, Auto Dealer Today - WebXclusive

2011 Special Finance Conference Review

By Jennifer Murphy Bloodworth

“Amazing,” “wonderfully executed,” “super,” “great,” “fabulous,” “educational”—all of these are words used to describe the 2011 Special Finance Conference.

Tags: BDC

January 2012, Auto Dealer Today - WebXclusive

When the Cops Aren’t the Cops

By Thomas B. Hudson, Esq.

Recent fraudulent emails to dealerships purporting to be from the FTC prompt attorney Tom Hudson to issue a word of caution to dealers: Make sure any "authorities" who approach the dealership are the real thing before taking any action.

Tags: BDC

January 2012, Auto Dealer Today - WebXclusive

Protecting Your Auto Dealership From Fraud

By David A. Anderson, CPA, CFE & Wilfredo Fernandez,

David A. Anderson and Wilfredo Fernandez of the firm Citrin Cooperman outline a few of the most common frauds perpetrated in various dealership departments and offer some ways to help prevent them from occurring.

Tags: BDC

January 2012, Auto Dealer Today - WebXclusive

Tax Time and The Blinding Light of Big Down Payments

By Gene Daughtry

Best Ride General Manager Gene Daughtry talks about the lure of big down payments at the BHPH lot during tax season.

Tags: BDC

January 2012, Auto Dealer Today - WebXclusive

Grappone Automotive’s Developing BDC

Grappone Automotive Group, a six-franchise dealer group in Bow, N.H., has a centralized business development center that handles Internet leads and incoming sales calls for all the stores. The BDC is responsible for 50 percent of the dealership's 600 sales each month, and in August 2011, the department reached a record of 53 percent.

By Kimberly Long

Over the course of about seven years, Grappone Automotive’s business development center has evolved into a centralized operation that is responsible for 50 percent of the dealership’s monthly sales.

Tags: BDC

January 2012, Auto Dealer Today - WebXclusive

2011 Auto Finance Survey Results

F&I Office

By Jennifer Murphy Bloodworth

This year marks the eighth annual Auto Finance Survey administered by Auto Dealer Monthly, and many positives were found in the results.

Tags: BDC

January 2012, Auto Dealer Today - WebXclusive

Deal Structures That Make Sense For Everybody Reduce Risk and Increase Reward

By Brent Carmichael

In the buy here pay here business, deal structure must be sound, which means it makes sense for the dealer and the customer. Brent Carmichael, BHPH expert, explains the components that make up deal structure—term, payment, interest rate, back-end products, and vehicle.

Tags: BDC

January 2012, Auto Dealer Today - WebXclusive

Five Ways to Turbo-charge Your F&I Team

By Tony Troussov

Trainer and former dealership GM Tony Troussov discusses ways to improve the F&I process to increase profits, customer retention and satisfaction.

Tags: BDC

January 2012, Auto Dealer Today - WebXclusive

Sharpnack Chevrolet Buick’s Second Attempt at Special Finance Proves Successful

Despite being burned on their first attempt at special finance, Sharpnack Chevrolet Buick in Willard, Ohio, eventually tried again with a new special finance manager, Mike Mondato. The dealership has steadily increased its special finance sales over the past six years, even through the recession, and Mondato's long-term goal is to reach 80 special finance sales per month.

By Jennifer Murphy Bloodworth

Having the wrong person in charge of special finance can cause everyone problems, which is a lesson Sharpnack Chevrolet Buick in Willard, Ohio, learned the hard way. Fortunately, the dealership now has the right person in charge—Mike Mandato, special finance manager.

Tags: BDC

January 2012, Auto Dealer Today - WebXclusive

How the Durbin Bill Will Lower Your Payment Processing Costs

By Allen Dobbins

The Durbin Bill, which was a part of the Dodd-Frank Act, regulates the merchant processing costs associated with taking certain types of debit-card payments. Technology Expert Allen Dobbins explains how the bill is lowering costs for dealers who accept credit and credit card payments.

Tags: BDC

January 2012, Auto Dealer Today - WebXclusive

Two Choices to Deal with Dramatic Increases in Wholesale Vehicle Costs

By Alan Mosher

Alan Mosher looks at the options available for buy here pay here dealers to adjust to increased wholesale vehicle prices.

Tags: BDC

December 2011, Auto Dealer Today - WebXclusive

BHPH Dealers in Today’s Online World

By Jennifer Murphy Bloodworth

Buy here pay here dealers are taking notice of how the Internet is affecting business and using it to their advantage. Three dealers go into detail about how they’re using the Internet to improve different aspects of their operations.

Tags: BDC

December 2011, Auto Dealer Today - WebXclusive

Innovations Abound for Special Finance Departments

By Greg Goebel

Special finance expert Greg Goebel discusses the three best things he came away with from the 2011 Special Finance Conference—Auto Auction Insider, Bidzpin and VegasFlyTrap.

Tags: BDC

December 2011, Auto Dealer Today - WebXclusive

Arbitration Agreements Can be Helpful in Class Action Lawsuits

By Thomas B. Hudson, Esq.

The best first line of defense against class action suits is the practice of requiring consumers to sign mandatory arbitration agreements as part of the car purchase and finance transactions they enter into. Attorney Thomas Hudson provides an example of how the use of arbitration agreements saved the day when the class action lawyers came calling.

Tags: BDC

December 2011, Auto Dealer Today - WebXclusive

It’s About Much More Than Money

In April, National Autism Awareness Month, 16 dealers in the Naperville area participate in Test Drives to Fight Autism, an annual fundraiser in which money is donated to the Turning Pointe Autism Foundation for every test drive. (L to R: Drew Glassford, executive director, Turning Pointe; Randy Wolf, Dan Wolf Auto Group; Bob Van Iten, Village GMC; Dan Wolf, Sr., Dan Wolf Auto Group; Norm Zienty, Fair Oaks Ford; Joel Weinberger, Continental Motors; Dan Wolf, Jr., Dan Wolf Auto

By Kimberly Long

Three dealers discuss the causes they hold close to their hearts. While it’s not unusual for dealers to donate to good causes, these three men are giving much more than money, and their efforts are impacting the lives of others in very real and very positive ways.

Tags: BDC

December 2011, Auto Dealer Today - WebXclusive

7 Keys to Success in the BHPH Business

By Mark Dubois

Buy here pay here expert, Mark Dubois, discusses the seven keys to success in the BHPH business, which are: Capital, Inventory, Deal Structure, Underwriting, Collections, Repeat/Referral Business, and Networking.

Tags: BDC

December 2011, Auto Dealer Today - WebXclusive

Your Service Department is Not a Democracy

By Don Reed

As a dealer, you are the ultimate decision maker. You don’t need to take a vote every time you want to make a change in policy, process or personnel. Fixed operations expert Don Reed discusses how making changes might not be popular among employees, but can make the dealership more efficient and profitable.

Tags: BDC

Blog

On-the-Point

Jim Ziegler
All Things Must Pass

By Jim Ziegler
Ziegler mourns the loss of Gregg Allman as Ford and Hyundai shake up their leadership teams and Carvana struggles to stay afloat.

Join the Battle of Jericho

By Jim Ziegler
Ziegler has harsh words for the so-called geniuses behind escalating factory incentives, political support for autonomous vehicles, AutoNation's 'millennial-friendly' pay plan, and the Carvana IPO.

Don't Run, We Are Your Friends!

By Jim Ziegler

The Future Ain't What It's Cracked Up to Be

By Jim Ziegler

Opening Observations

Over the Curb