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1551  -  1600  of  2211

June 2007, Auto Dealer Today - WebXclusive

Service, Swedish Cars And The American Way

By Jennifer Rincon

Jennifer Rincon - During a time when American cars introduced front seat shoulder belts, Swedish engineers were already launching rear-facing child seats and testing their cars in aircraft wind tunnels...

Tags: BDC

June 2007, Auto Dealer Today - WebXclusive

Mind-Deal Manipulation Sales and Finance Create Dilemma: How Many Mind-Deals Make A Sale?

By Becky Chernek

Becky Chernek - A mind deal occurs when a sales manager finalizes negotiations with a customer on extended terms with no money down—generally utilizing subvented interest rates—and the customer demonstrates a serious delinquent payback history.

Tags: BDC

June 2007, Auto Dealer Today - WebXclusive

Federal Court Upholds Class Waiver In Arbitration Agreement

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - Lately, plaintiffs’ lawyers have convinced a few courts that requiring a consumer to waive class relief is “unconscionable” and is reason enough for courts to refuse to enforce the arbitration agreements...

Tags: BDC

June 2007, Auto Dealer Today - WebXclusive

Business Survival After Retirement Or Death

By David Keller, CPA, CFE

David Keller - The best way to evaluate your business is to study the history of your industry. Learn why some businesses have failed when others have succeeded, then think through how you would have reacted in similar situations.

Tags: BDC

June 2007, Auto Dealer Today - WebXclusive

Big Box Ideas For Maximizing Multiple Listings Tested Tips For Enhancing Online Sales Without Enhancing Your Effort

By Rob Chesney

Rob Chesney - The secret to increasing your sales volumes on the Web is to understanding what online buyers are looking for and understanding the basics of coordinating multiple listings...

Tags: BDC

June 2007, Auto Dealer Today - WebXclusive

Seven Secrets To Success

By George Dans

George Dans - Aren’t you tired of start and stop programs? What if you were on a long distance driving trip and got lost? Would you go home and start all over again? No, you’d make adjustments, wouldn’t you? ...

Tags: BDC

June 2007, Auto Dealer Today - WebXclusive

End Antivirus Overkill

By Jeff Smelley

Jeff Smelley - A successful Internet security policy, when practiced, will provide the highest degree of protection while not adversely impacting your computer’s performance or encroaching on your work day.

Tags: BDC

June 2007, Auto Dealer Today - WebXclusive

Know Your Hispanic Market: The Trillion Dollar Market Coming Soon

By Mauricio Espinosa

Mauricio Espinosa - Another measurement of the market’s growth is advertising rates in Hispanic media. A recent sampling of 16 nationally distributed Hispanic magazines found that advertising rates for the year 2007 jumped more than 16 percent.

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

If Employees Steal Data, Customers Bolt

By Lisa Asbell

Lisa Asbell - Over the past few years, as concerns about identity theft grew, Congress stepped in and passed laws like the Fair and Accurate Credit Transactions Act (FACTA) and the Gramm Leach Bliley (GLB) Act.

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

Training Benefits Business

By Carlos Rodriguez

Carlos Rodriguez - Besides the direct financial impact to a business’ bottom-line, there are other benefits to investing in employee training programs. For example, training increases employees’ skill levels, positively affecting performance, and productivity.

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

Opening The BHPH Mailbag

By Ryan Linnehan

Ryan Linnehan - Inadequate capitalization is a problem that can sink a dealer no matter how long they have been in business, but those that are newly entering the business are especially vulnerable...

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

Tracking Advertising Online Provides Success

By Rob Anderson

Rob Anderson - The best thing about the Internet is its inherent accountability. Every click can be counted and every visitor logged, but you have to know how to make this information work for you ...

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

Meet And Greet On Dealership Time Decreasing The Amount Of Time In The Finance Office

By Glenn Roberts

Glenn Roberts - Everyone agrees that being in the F&I office too long is a bad thing, but a trip to the F&I office is another opportunity to make money. Let’s discuss why too much time in the F&I office is bad and how you can change it.

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

Johnson of Chickasha's BHPH Business Flourishes As Sub Prime Market Grows

By Jennifer Rincon

Jennifer Rincon - Dealer Lonnie Robertson, who estimated roughly 42 percent of their total business is sub prime, knows the value of incubating so many long-term relationships...

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

Minimizing Bad Debt Know When To Call A Collection Agency

By Michelle Dunn

Michelle Dunn - As a credit grantor, your business is one of many that allow consumers to use goods and services immediately and pay for them later. While extending credit increases your gross sales, it also puts you at risk of some losses due to nonpayment...

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

Control Your Data, Control Your Destiny

By Don Miller

Don Miller - With over 900 weeks of data reviewed, we have determined that the single best indicator of how well collections are being managed at a buy here pay here lot is the weekly collection rate...

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

Franchise Options For The Independent Dealer: A Look At Payless And Thrifty Car Sales

By John Carroll

John Carroll - Instant name recognition, vendor and lender relationships built on group rates, and some essential support services are among the leading reasons why a relatively small group of dealers around the country like Groves has opted to ...

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

Upgrade Or Replace<br>When Your Computers Need Help

By Jeff Smelley

Jeff Smelley - Simply put, upgrading can produce marginal results for a marginal period of time. Replacement is safer than upgrading, requires less knowledge and may ultimately be cheaper.

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

The Number Of Service Advisors You Need

By Don Reed

Don Reed - Once you have your service advisors working with 12 to 15 customers a day, you must then measure your shop productivity, which needs to be around 120 percent...

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

The Year For Project 200<br>Car City Superstore Aims High

By John Carroll

John Carroll - “We don’t market price or payments,” said Rubenstein. “We strictly market credit from the D-minus customer to the B customer, from the deep sub prime to the non prime...

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

The Complex Issue Of Special Finance Personnel<br>The Process of Hiring, Paying and Training Your Team

By Greg Goebel

Greg Goebel - Any way you view it, if you expect to add incremental growth, you must have more people lest you cannibalize your existing business. Keep in mind the benchmark SF closing ratio of 17 percent, or roughly one out of six leads...

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

Fishing For The "Up Bus"<Br>Getting Your Customers Back

By George Dans

George Dans - First of all, review where your current business is coming from. Source your opportunities, your phone calls and your sales. Once you find out where the majority of your current business ...

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

The Attorney On Your Side

By Greg Goebel

Greg Goebel - Every time dealers sell vehicles, they undertake a certain level of liability. You want to have your “I”s dotted and “T”s crossed. You want your sale documents to read the way you think they do.

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

Welcome The Phone-Up To Your Dealership

By Will Parquette

Will Parquette - The vehicle shopper simply doesn’t have as much “tire-kicking” time as they used to so they go to the phones to save on legwork and save time. Your staff needs to be prepared and trained ...

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

Don't Misrepresent The Buyer's Income To The Finance Company

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - Most states have such a law and the laws are particular favorites of plaintiffs’ lawyers. Why? Because they usually provide for a doubling or tripling of the plaintiff’s damages and provide for an award of...

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

Taming The Floor Plan Monster

By Scott Dreisbach

Scott Dreisbach - It rears its ugly head from time to time and we all have to deal with the consequences it brings down upon us. It infects our mind, body and spirit. It feeds on vehicle inventory management decisions that were made without scientific facts.

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

Does Your Web Site Speak Spanish?

By Jason Ezell

Jason Ezell - A large contributor to the continued rise in our total population and the online population is the Hispanic market, but you might be surprised by the size of this group’s AIUs. Since 2000, America’s population has increased by over 18 million people ...

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

Tips For Creating A Heathly, Stress-Free Workplace

By Carlos Rodriguez

Carlos Rodriguez - While identifying potential problems is important, business owners can also benefit from learning their employees’ strengths and weaknesses.

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

Describing A Better Sale Proven Techniques For Developing More Professional Descriptions In Your Online Listing

By Rob Chesney

Rob Chesney - They are your one opportunity to both inform and excite buyers – your newspaper listings, radio spots and sales floor conversations all rolled into one...

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

How BIG Is Hispanic Buying Power

By Mauricio Espinosa

Mauricio Espinosa - The Selig Center of Economic Growth estimates that Hispanic buying power will reach $863.1 billion in 2007. An 8.1 percent increase in buying power over 2006. This information does affect your dealership, but how?

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

A Box With No Boundaries Automation & CRM Outsourcing

By John Zieglar

John Zeiglar - By definition, automation is the technique of making a system or process operate with minimal human labor. In other words, it simplifies a system or process, which is a good thing...

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

There's Gold In Them Thar' Databases

By Ryan Linnehan

Ryan Linnehan - I told them we were borrowing a term from the insurance industry and this was their “Book of Business” for which they were responsible. I encouraged them to go through every name in their book and they would find tons of gold nuggets...

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

David V. Goliath When Andy Chevrolet Fought General Motors

By Jennifer Murphy Bloodworth

Jennifer Murphy - Since a Chevrolet franchise was included in the purchase agreement, GM had to approve the buy-sell agreement between Sims and Dealer John O’Brien. Before GM would approve it, Sims had to draft a proposal that included pro forma sales...

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

Build An Electronic Brand On The Web

By Rob Anderson

Rob Anderson - Twenty-five percent of prospects would never pick up a phone to give us information, but they’ll gladly get online and provide whatever information we ask for. This is proof positive that the Internet is a powerful tool for ...

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

Where Is My Net Worth?

By David Keller, CPA, CFE

David Keller - Let’s discuss your dealership’s net worth. Do you have any? If so, how much is it? Most dealers don’t even look at their change in net worth from month to month or year to year...

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

Can A Business Afford Not To Offer Benefits?

By Carlos Rodriguez

Carlos Rodriguez - Health insurance has become the number one benefit for attracting employees. Few, if any, small and mid-size companies can afford to provide or administer the same kinds of benefit packages that large organizations do.

Tags: BDC

May 2007, Auto Dealer Today - WebXclusive

Your Best Strategy in 2007 is Your Forecast

By Mauricio Espinosa

Mauricio Espinosa - Control of your sales force is paramount. More and more salespeople are “doing their own thing.” It troubles me when I witness that in an operation. Regardless of how good they are, your sales staff cannot “do their own thing.”

Tags: BDC

April 2007, Auto Dealer Today - WebXclusive

Branding Or Directing Response Spending Dollars Wisely For Both

By Rob Anderson

Rob Anderson - The ultimate goal of branding is to cause ‘Top of mind awareness’ (TOMA). TOMA is when a specific brand immediately comes to the mind of the customer when purchasing a particular product.

Tags: BDC

April 2007, Auto Dealer Today - WebXclusive

Give Back With Your Next Sale

By Rob Chesney

Rob Chesney - eBay Giving Works is the dedicated program for charity listings; enabling you to list items and donate part or all of the final sale price to your favorite nonprofit organizations...

Tags: BDC

April 2007, Auto Dealer Today - WebXclusive

Create Customer Loyalty

By Sean V. Bradley

Sean Bradley - The typical store will only close 22 percent of their ups, 40 percent of those never create a cash repair order and a full two-thirds of those customers are gone by the time they truly become valuable, which is when ..

Tags: BDC

April 2007, Auto Dealer Today - WebXclusive

12 Reasons Why Customers Should Buy From You

By George Dans

George Dans - Let me tell you this, if you don’t separate yourself from your competition, they will eat you alive and soon you will wake up to say this: “Remember when we used to…” Too late! ...

Tags: BDC

April 2007, Auto Dealer Today - WebXclusive

The Oscars Of The BHPH Industry

By Ryan Linnehan

Ryan Linnehan - One of the biggest lessons that we have had to learn the hard way over the years is that the very same down payments that tend to make this time of year so exciting can also lead to a false sense of security in underwriting...

Tags: BDC

April 2007, Auto Dealer Today - WebXclusive

Used Car Dealer Invests In Technology Frank Myers AutoMaxx

The foundation for the dealership was laid more than 80 years ago by Myers’s great grandfather who owned and operated a general store in the community that was known for a high level of customer service.  The tradition continued when his father established the dealership.  Much of the recent success of the dealership can be attributed to Myers’ insight and dedication to monitoring industry trends.  In 1999, Myers acted on a “gut” instinct that led him to

By John Zieglar

John Zieglar - Frank Myers Auto Maxx is well known in the Triad region of North Carolina for their zany TV personalities like “Uncle Frank,” “Mr. Poot,” “Ching A. Ling,” and “Frankie Cutlass.”...

Tags: BDC

April 2007, Auto Dealer Today - WebXclusive

The Truth Of Advertising Compliance

By Jennifer Murphy Bloodworth

Jennifer Murphy - When creating your next ad campaign, consider the average consumer’s intelligence – better yet, consider the dumbest consumer’s intelligence to avoid the wrath of the Federal Trade Commission’s (FTC) advertising ...

Tags: BDC

April 2007, Auto Dealer Today - WebXclusive

Shaking It Up AT Hillside Honda Pays Off For Internet Department

By Walter Trusdell

Walter Trusdell - Things like pay-per-click, search engine optimization, organic searches, flash media, blogging, black list and more held no meaning in our dealership...

Tags: BDC

April 2007, Auto Dealer Today - WebXclusive

Quad Cities Suzuki<br>Where Every Day is Special Finance Show and Tell

By Jennifer Rincon

Jennifer Rincon - They attribute their quick-seeded accomplishments to a carefully selected location, employee satisfaction, extraordinary customer policies and a finely chiseled sales process...

Tags: BDC

April 2007, Auto Dealer Today - WebXclusive

Turn off Automatic Updates

By Jeff Smelley

Jeff Smelley - Microsoft claims the easiest way to keep your computer system current is to schedule these updates, TRUST Microsoft and just let everything happen automatically. To this Microsoft recommendation I say, “When pigs fly”!

Tags: BDC

April 2007, Auto Dealer Today - WebXclusive

Spotting The Winners

By Greg Goebel

Greg Goebel - Each year in April, Auto Dealer Monthly announces the winners of its annual Dealers’ Choice Awards (DCA), recognizing those allied industry vendors that do a superlative job in providing products and services ...

Tags: BDC

April 2007, Auto Dealer Today - WebXclusive

BDC & Strong Processes Leads <br>Bob Watson Chevrolet To Nearly 300 SF Units Per Month

By Jennifer Rincon

Jennifer Rincon - “We’ve always had Special Finance as the primary focus of our dealership,” Krum said...

Tags: BDC

March 2007, Auto Dealer Today - WebXclusive

More Leads Please, Can A Dealer Have Too Many

By Jason Ezell

Jason Ezell - Here’s where the issue gets worse, of Internet shoppers who submitted a lead AND purchased a vehicle, only 42 percent purchased within 30 days of submitting that lead...

Tags: BDC

Blog

On-the-Point

Jim Ziegler
Objects in the Rearview Mirror

By Jim Ziegler
The past is right behind us and the future is coming fast. The Alpha Dawg plots a course for your store’s success and shares advice for Elon Musk, Johan de Nysschen, and pre-owned managers.

The Big Talent Drain

By Jim Ziegler
The Alpha Dawg tackles the shortage of talent in the managerial ranks and reflects on Amazon’s rumored foray into vehicle sales, the imminent used-car correction, Hyundai’s plan for the Genesis brand, and the untimely passing of Tammie LeBleu.

A Faster Horse

By Jim Ziegler

Strangers in the Mall

By Jim Ziegler

Opening Observations

Over the Curb