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March 2007, Auto Dealer Today - WebXclusive

Business Development Basics

By Sean V. Bradley

Sean V. Bradley - What exactly is a BDC? Well, BDC stands for Business Development Center, but it means something different to almost everyone that uses it. To some it means an Internet department, to others a phone room and to some, showroom follow-up.

Tags: BDC

March 2007, Auto Dealer Today - WebXclusive

The Voice of Franchise Dealers <br>NADA Keeps Expanding Services

By Karen Steckler

“Today, the association is universally viewed as the voice of new car and truck dealerships,” Vice President Dick Cheney remarked at the NADA 2006 Legislative Conference on the effect the industry has had on the nation.

Tags: BDC

March 2007, Auto Dealer Today - WebXclusive

More State Advertising Enforcement Actions

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - You can’t always tell from these self-serving AG press releases what actually went on – the AGs tend to report on the things that show how diligent they are at protecting consumers...

Tags: BDC

March 2007, Auto Dealer Today - WebXclusive

Enter The Buy Here Pay Here Industry With Minimal Headaches

By Jennifer Murphy Bloodworth

Jennifer Murphy - When opening a lot, several things need to be considered. Location, personnel, training, procedures, necessary forms, inventory, advertising and much more are on the to-do list...

Tags: BDC

March 2007, Auto Dealer Today - WebXclusive

Using Innovation To Give You An Edge

By Mark O'Neil

Mark O'Neil - Many front-line managers and sales consultants are skeptical of leasing, even though the lower consumer cost would make it easier to move more units per month. Why?

Tags: BDC

February 2007, Auto Dealer Today - WebXclusive

Ford's Future<br>Through The Eyes Of South Carolina Dealers

By Jennifer Murphy Bloodworth

In early December, Ford released that the previously reported $18 billion borrowing limit was increased to $23 billion.

Tags: BDC

February 2007, Auto Dealer Today - WebXclusive

Test Your Courage With Internet Explorer 7.0

By Jeff Smelley

Jeff Smelley - During the last few weeks, clients have called with some very interesting problems with many of their applications which ultimately seem to have been caused by IE 7.0.

Tags: BDC

February 2007, Auto Dealer Today - WebXclusive

Five Non-Negotiable For Sales Teams

By George Dans

George Dans - If you are going to have your best year ever, you must have some rules, guidelines or processes that can’t be sacrificed. Let’s come up with at least five non-negotiables for your dealership ...

Tags: BDC

February 2007, Auto Dealer Today - WebXclusive

2007 Myths About SEO & SEM

By Todd Swickard

Todd Swickard - Numerous vendors joined the parade and have tried to offer dealers a solution that makes sense for them. Now, we are on to the wild and wonderful world of 2007. So, is this really the year for search marketing?...

Tags: BDC

February 2007, Auto Dealer Today - WebXclusive

Make the Total Commitment to Special Finance

By Greg Goebel

Greg Goebel - It starts with the basics – 10 Critical Components – and the very first component, the most important of them all, is Commitment.

Tags: BDC

February 2007, Auto Dealer Today - WebXclusive

Competing with the Jones’ of the World

By Karen Steckler

Karen Steckler - From the first contact that they make with the customer to gathering a name from an Internet lead, customer service is always a priority for Jones.

Tags: BDC

February 2007, Auto Dealer Today - WebXclusive

Repossessions – “The Biggest Loser”

By Ryan Linnehan

We actually implemented what we called our “Repo Prevention Policy,” which listed in writing why we wanted to reduce our repos...

Tags: BDC

February 2007, Auto Dealer Today - WebXclusive

Financial Strength Found In Proper Accounting

By David Keller, CPA, CFE

David Keller - You have to manage cash. You can’t manage your business from how much cash you have in the bank or how much sales revenue you can produce...

Tags: BDC

February 2007, Auto Dealer Today - WebXclusive

West Virginia Court Rejects Attacks On Arbitration Agreement

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - The decision also deals with a wide-ranging attack on an arbitration agreement that uses most of the arguments commonly asserted by plaintiffs’ lawyers around the country, rejecting them one by one...

Tags: BDC

February 2007, Auto Dealer Today - WebXclusive

Thou Shalt Not Take Thy Competitor’s Name In Vain At Least Not In Search Engines

By Jason Ezell

Jason Ezell - When potential customers do a query through search engines, the search engine’s function is to weed out irrelevant content to locate exactly what the user wants...

Tags: BDC

February 2007, Auto Dealer Today - WebXclusive

The Ultimate Service Experience Empowering Your Team to Exceed Expectations

By Karen Steckler

Karen Steckler - Prestige Imports is one of seven dealerships, with seventeen franchises which is owned by Hansel Auto Group. Over the years Hansel has developed a robust business with excellent service centers...

Tags: BDC

February 2007, Auto Dealer Today - WebXclusive

Serious Numbers In Owner Retention

By Don Reed

Don Reed - If the number of active customers in your database is going up each month, congratulations; you are doing a lot of things right toward building strong owner retention...

Tags: BDC

February 2007, Auto Dealer Today - WebXclusive

Reacting In Rome Influencing At Home

By David Keller, CPA, CFE

David Keller - How do you start your planning? Ask yourself what you want to accomplish. Put it on paper. It doesn’t have to be neat, or complete, in the beginning...

Tags: BDC

February 2007, Auto Dealer Today - WebXclusive

The Follow-up Call: When the Customer Says They Bought

By Will Parquette

Will Parquette - Find out what their objections to your deal were, get with your manager and put together a full-court press to attempt to get the customer back in before they do take delivery ...

Tags: BDC

February 2007, Auto Dealer Today - WebXclusive

Rules: Are They Arbitrary or Do They Make Sense?

By Greg Goebel

Greg Goebel - While, like most domestics, 2006 wasn’t a banner year, it certainly could have been much, much worse for them. What is their secret; what do they do differently from the many other struggling domestics?

Tags: BDC

January 2007, Auto Dealer Today - WebXclusive

Proactive Staff Planning The Impact Of The Past, Present And Future

By Justin Spath

Justin Spath - The simplest form of staffing plan, the hiring projection, is probably the best place to start if you have never created a staffing plan before.

Tags: BDC

January 2007, Auto Dealer Today - WebXclusive

Increasing Inventory Turnover: Release Your Frozen Capital

By Scott Dreisbach

Scott Dreisbach - It is relatively simple, stock more of what your customers are looking for and your investment will become more active. A more active investment means quicker turnover...

Tags: BDC

January 2007, Auto Dealer Today - WebXclusive

Immortality For Your Dealership Secured By Estate Planning

By Karen Steckler

Karen Steckler - Dealership owners know the livelihood of many individuals, beyond their immediate family, are dependent on their business operations...

Tags: BDC

January 2007, Auto Dealer Today - WebXclusive

Honda North's Power Duo BDC And CRM Break The Status Quo

By John Carroll

John Carroll - “These are business people who happen to be in the auto industry, not car guys. They wanted to cut back on the expenses for the traditional ways to bring in traffic.”

Tags: BDC

January 2007, Auto Dealer Today - WebXclusive

Heat Destroys Your Assets<br>How To Protect Your Computing Equipment

By Jeff Smelley

Jeff Smelley - Heat adversely affects most equipment and is the most often overlooked threat to your equipment. Today’s faster computers draw more electrical power than ever and therefore generate more heat internally. Internal heat is far more likely to compromise your equipment life than external heat.

Tags: BDC

January 2007, Auto Dealer Today - WebXclusive

Half Your Advertising Isn’t Working Can You Identify And Eliminate It?

By Rob Anderson

Of all new car buyers, 75 percent shop online before making a buying decision. How do you as a dealer use this to your advantage?

Tags: BDC

January 2007, Auto Dealer Today - WebXclusive

Eleven Ways To Avoid A Tax Shake Down Legally Reduce Your Taxes

By Karen Steckler

Karen Steckler - Correctly classifying them will result in the largest amount of depreciation in the shortest period of time, thereby maximizing your tax savings...

Tags: BDC

January 2007, Auto Dealer Today - WebXclusive

Education And Feedback Key To Success Century Motors Of South Florida

By Rob Chesney

Rob Chesney - Education was key to the Fuzy’s success on eBay Motors. They attended seminars to build their knowledge and continue to work with their eBay Motors account manager on new strategies...

Tags: BDC

January 2007, Auto Dealer Today - WebXclusive

Create The Best Team

By George Dans

George Dans - Why is it in the car business, most people don’t work together? Is it the money or the culture? I think its both ...

Tags: BDC

January 2007, Auto Dealer Today - WebXclusive

Online Options Expand: Dealers Sell Local And National Through Web

By Rob Chesney

Rob Chesney - As Internet sales services continue to grow and improve, many customers, that were previously unreachable, are quickly becoming available online...

Tags: BDC

January 2007, Auto Dealer Today - WebXclusive

Change and Grattitude!

By Greg Goebel

We have become the first industry trade journal to publish a digital version of the magazine which not only will allow readers to read the actual magazine online ...

Tags: BDC

January 2007, Auto Dealer Today - WebXclusive

Streamlining The Back End

By Mark O'Neil

Mark O'Neil - Increasingly important to dealerships are the back end profits from the sale of aftermarket products...

Tags: BDC

January 2007, Auto Dealer Today - WebXclusive

Seeking Mr. / Ms. Right

By Greg Goebel

Greg Goebel - There are really three places to find the individuals that should become your best SF manager candidates ...

Tags: BDC

January 2007, Auto Dealer Today - WebXclusive

The Gross Profit Decision: It Is Yours To Keep Or Give Away

By George Dans

George Dans - What is the secret to holding more gross? You develop people skills, from the desk on down. If your desk has only 3 legs, you probably won’t hold gross ...

Tags: BDC

January 2007, Auto Dealer Today - WebXclusive

Keep It Simple Stupid

By Steven Chessin

Steven Chessin - Keep It Simple Stupid (KISS) approach, which I’ve never forgotten.Oddly enough, this also happens towork best when considering the Internet sales process...

Tags: BDC

January 2007, Auto Dealer Today - WebXclusive

Web Marketing Refresher Crash Course

By Todd Swickard

Todd Swickard - If you haven’t done it lately, go through every page of your Web site. Make sure it is as complete and easy to use as possible...

Tags: BDC

January 2007, Auto Dealer Today - WebXclusive

Personal Touch Pushes Profit At Braeger Automotive Group

By David Van Engen

All dealers recognize the importance of retaining customers. However, most dealers simply do not have the metrics in place to know how many are lost.

Tags: BDC

January 2007, Auto Dealer Today - WebXclusive

Have You Checked Your Internet Specials Lately?

By Jason Ezell

Jason Ezell - Full color, full page and the only text in the ad are the words: “There are no specials available, please check back later.”

Tags: BDC

January 2007, Auto Dealer Today - WebXclusive

Avoiding The Year End Rush

By David Keller, CPA, CFE

Dave Keller - The office staff should focus on reconciling all balance sheet and some income statement general ledger accounts to ensure the balances are accurate.

Tags: BDC

January 2007, Auto Dealer Today - WebXclusive

Employee Turnover And Cost

By Justin Spath

Justin Spath - The most common way to determine the costs of poor hiring is to look at the employment turnover at your dealership ...

Tags: BDC

January 2007, Auto Dealer Today - WebXclusive

The Value of Vehicle Displays

By Todd Stoney

Todd Stoney - Manufacturers have spent millions helping dealers improve brand image at the store level.

Tags: BDC

January 2007, Auto Dealer Today - WebXclusive

Increasing Service Absorption Rule #3

By Don Reed

Don Reed - Let’s take a look at your most recent financial statement. Determine your average new and used vehicle unit sales per month...

Tags: BDC

December 2006, Auto Dealer Today - WebXclusive

Are BDCs for BHPH A-OK?

By Ryan Linnehan

Having a BDC allows you to centralize, which ultimately results in more control...

Tags: BDC

December 2006, Auto Dealer Today - WebXclusive

The Arsenal Of Internet Tools At Ted Britt Automotive

By Jennifer Rincon

Jennifer Rincon - A bulletin board, tacked with daily appointments, motivates everyone to stay on task...

Tags: BDC

December 2006, Auto Dealer Today - WebXclusive

Before You Peddle Disability Insurance

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq - Parker and Konopinski sued Klaben and Progressive alleging, among other things, negligence and fraudulent misrepresentation...

Tags: BDC

December 2006, Auto Dealer Today - WebXclusive

Aftermarket Accessories: Where Stock Ends And Custom Begins

By Karen Steckler

“It’s an ever changing industry, and the easiest way to describe it is that it’s a fashion business,” said Churchill.

Tags: BDC

December 2006, Auto Dealer Today - WebXclusive

Can Of Nuts Theory

By Tim Randall

Tim Randall - Think of a Special Finance Internet lead provider as a “can of nuts” distributor. Typically the type of nuts you purchase depends on your taste and budget.

Tags: BDC

December 2006, Auto Dealer Today - WebXclusive

There Are No Excuses

By Dan Henderson

Dan Henderson - I’ve often taken the lock down approach to marketing a special finance department.

Tags: BDC

December 2006, Auto Dealer Today - WebXclusive

Extend The Life Of Your PC

By Jeff Smelley

Jeff Smelley - Over time, your computer has taken on many more tasks than you may realize. With long-term repeated use, your PC must work harder to produce the same results that it did fresh out of the box.

Tags: BDC

December 2006, Auto Dealer Today - WebXclusive

Keys Of Customer Service

By Jeff Smelley

Jeff Smelley - Customer service is the key to earning trust and loyalty from your customer, so they will repeatedly spend their valuable dollars with your business... Achieving these goals is not difficult or eminently rewarding, but it requires ...

Tags: BDC

Blog

On-the-Point

Jim Ziegler
A Faster Horse

By Jim Ziegler
The Alpha Dawg wonders where the demand for driverless vehicles is coming from and has good news and bad news — but mostly bad news — for Fiat Chrysler and Cadillac dealers.

Strangers in the Mall

By Jim Ziegler
The Alpha Dawg makes new friends, stands up for Cadillac dealers, charts the rise of the independent lots, and reconsiders free trade agreements.

You Can’t Handle the Truth

By Jim Ziegler

Watch Out for Grizzlies

By Jim Ziegler

Opening Observations

Over the Curb