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October 2006, Auto Dealer Today - WebXclusive

Systematically Approaching F&I Koons Tysons Chevrolet Chrysler

By John Carroll

As new product sales are added, F&I expands the length of the contract rather than bump the monthly payment rate.

Tags: BDC

October 2006, Auto Dealer Today - WebXclusive

Welcome FIOS, Yet Another Internet Choice.

By Jeff Smelley

Jeff Smelley - Broadband choices have expanded yet again. Verizon has introduced FIOS, Fiber Optic Service, boasting speeds up to 50 mbps to compete with existing cable Internet services. This new product is well worth looking at if you are shopping for Internet service.

Tags: BDC

October 2006, Auto Dealer Today - WebXclusive

Web-Based Menu Applications Increasing F&I Sales, CSI And Compliance

By Stephen Donaghy

Stephen Donaghy - Dealers ultimately have happier customers who appreciate the time savings and professional presentation.

Tags: BDC

October 2006, Auto Dealer Today - WebXclusive

What Technology Do You Need For HR Today?

By Justin Spath

Justin Spath - Technology moves by leaps and bounds and most businesses, including automotive dealerships, are struggling to keep up.

Tags: BDC

October 2006, Auto Dealer Today - WebXclusive

Dispelling DMS Myths

By Jeff Smelley

Jeff Smelley - F&I software by itself does not constitute a Dealership Management System (DMS), despite many claims to the contrary.

Tags: BDC

October 2006, Auto Dealer Today - WebXclusive

Bad Apples In Your Apple Bin? What’s A Dealer To Do?

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - Specifically, the dealer was accused of using his laptop computer to generate false ... documents about a buyer's income...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Are You Ready For Web 2.0?

By Tim Madel

Tim Madel - The best dealer Web sites are visually stunning, have numerous calls to action, provide visitors with the necessary...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Fighting The Frustrations Of Faulty Funding

By Greg Goebel

Greg Goebel - The average funding time for SF deals, starting from the time the vehicle crosses the curb until the collected funds are available in your checking account, is 14 days ... The target should be seven days ...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

The Rise And Fall Of Profit Centers

By Tim Randall

Tim Randall - If it isn’t making money for you, it should be called a “loss center.” Loss centers must be avoided to ensure the health of a dealership.

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

RickCase.com Uses e-Commerce To Double Sales

By John Zieglar

John Zieglar - Their site, along with very good SEO, now enables them to increase leads and sales...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

The 360 Second Difference

By Greg Goebel

Greg Goebel - What happens if a dealership was to increase their average hours per repair order by six minutes per ticket?...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Invest In Your Future Today

By Greg Goebel

There wasn’t a single graduate I spoke with that indicated, even remotely, that they looked forward to a career in the automotive industry ...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

"Till Payoff Do Us Part"

By Ryan Linnehan

Ryan Linnehan - When assessing the customer’s ability to pay, don’t neglect to find out how many people are in the household...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

The Car Buyers Bill Of Rights

By Kevin Kellerman

Kevin Kellerman - If the customer decides to purchase this option, they have the right to return the vehicle within two business days after the delivery of the vehicle...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

The Story Your Financial Statements Tell

By Jeff Smelley

Jeff Smelley - The importance you place on record keeping and financial reporting impacts the ... decisions made as a result of them...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Let's Get Something Done

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - Pick up your buyers order and the retail installment sales agreements you use, and follow along...

Tags: inventory

September 2006, Auto Dealer Today - WebXclusive

Eliminate Chaos In Accounting

By David Keller, CPA, CFE

Daivd Keller - However, it is necessary to follow essential procedures that are in the best interest of your dealership, so paperwork can be properly completed...

Tags: inventory

September 2006, Auto Dealer Today - WebXclusive

Developing An Online Recruiting Presence: Part Two

By Justin Spath

Justin Spath - Set-up the employment page of your dealership Web site to address the what; tone, content, and design.

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Retention University 501: Other People's Money

By Andrew Wolfe

Andrew Wolfe - Along with allocations for advertising, marketing and general brand recognition, manufacturers and other suppliers allocate...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Put Your Service Department In Overdrive: Technology and Great Customer Skills Work Hand-In-Hand

By Jennifer Rincon

Jennifer Rincon - The same, cherished sales training used in the showroom should be the model you follow in training service employees...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Investing in the Future of Service: United Auto Group Raises the Bar

By Harlene Doane

Harlene Doane - The combination of investing in areas of the dealership with the largest margins ... are driving the increase in revenue...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Increased Service Absorption: Rule #1

By Don Reed

Don Reed - The opportunities for retail gross profit improvement exist in every dealership. Let’s call these opportunities the RULES...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

CRM Product Review

By Harlene Doane

To conduct the review, more than 10 CRM providers were asked to participate in an open, honest evaluation of their product...

September 2006, Auto Dealer Today - WebXclusive

Diving into Your Static Pool

By Ryan Linnehan

Static pool analysis takes the loans written for a set period and track the results of those loans to their conclusion...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Retention University 201: Non-traditional Advertising

By Andrew Wolfe

Andrew Wolfe - By taking a totally different look at advertising you can have higher retention rates with lower out of pocket expenses...

Tags: inventory

September 2006, Auto Dealer Today - WebXclusive

Improving Employee Satisfaction Improves Customer Satisfaction

By Erik Stuttz

Erik Stuttz - Know more about recruiting the right people or creating a hiring, orientation and training process that ensures they stay.

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Keeping The Personal Touch In Auto Financing

By Marc Starkey

Marc Starkey - In the age of automated phone systems, the relationship between dealer and their finance company has never been more important.

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Sales Lessons from the Paperboy

By Tim Randall

Tim Randall - Another important lesson learned ... is the most important of my lessons: lead referrals. I built my little newspaper empire by increasing sales through referrals.

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Do You Need A Boxing Coach?

By Timothy Nobles

Timothy Nobles - SEO focuses on making your dealership as popular and relevant as possible for car buyers....

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Risk Assessment - Technology Can Help

By Mark Rankin

Mark Rankin - Contemporary software provides a score on each vehicle, helping you make the best “buy or sell” decision.

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Navigating Through The Maze Of Retail Indirect Marketing

By Alan Parks

Having a solid block of finance sources not only makes the difference between delivering a vehicle or not ...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Spotlight on the Sheehy Auto Stores: The Marketing Strategy

By John Zieglar

John Zieglar - Not many dealers are able to increase their leads by more than 200 percent in just two months and even fewer are able...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Time To Review Your Portfolio Of Lenders

By Bruce Newmark

Bruce Newmark... deals that a dealer could not finance tallied up at the end of the month to see how much actual gross profit was lost.

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

City Auto Sales -- 2006 Pre-Owned Internet Retailer of the Year -- Committed to the Online Automotive Shopper

By Jennifer Rincon

Jennifer Rincon - An increase in Internet sales of almost 35 percent in 2005 earned City Auto Sales the ... 2006 Pre-Owned Internet Retailer Award...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Do You Have A "BHAG"?

By Don Reed

Don Reed - ...BHAG, short for Big Hairy Audacious Goal. This BHAG then creates the vision for the company and its managers and employees...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Why Credit Unions Are A Credible Partner For Dealerships

By Jerry Neemann

Jerry Neemann - Credit unions provide to their dealer partners include immediate loan decision and fast funding, ...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

The Internet & The Retail Environment

By Pat Moran

Pat Moran - In 2005, approximately 70 percent of buying decisions were influenced by information gathered ... via the Internet...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Today's Auto Finance Market

By Gary Lorenz

Gary Lorenz - Several companies now operate, to some degree or another, all the way from super prime to subprime.

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Technology Evolves Used Vehicle Buying Practices

By Terran Lamp

Terran Lamp - The process of buying used vehicles has evolved slowly over the years, but new technology is now impacting that process.

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

The ROI For The People Rich Dealership

By Richard Libin

Richard Libin - Being “people broke” is a critical limiting factor for growth as dealers look to expand and acquire additional stores. As many mega-dealers have learned, it takes ...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Columnar Pads Or Computerized Accounting

By David Keller, CPA, CFE

David Keller - The independent dealer has many choices when deciding what their accounting department should look like...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Managing Risk In A High Risk Environment

By Bill Jones

Bill Jones - Two that relate more specifically to the relationship between dealers and the financial institutions; credit risk and fraud risk.

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

A Spot Delivery Goes Bad

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - If you want to institute a spot delivery procedure that is an invitation to a lawsuit, just follow the following handy-dandy directions...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Its All About Focus

By Greg Goebel

Greg Goebel - The key to making SF simple is often just making it a priority to take advantage of the opportunity SF presents.

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Change

By Jim Jackson

Jim Jackson - People... are looking for a new and higher purpose, desiring a new vision and eager to take advantage of change ...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Conquering the Fear of Change

By Greg Goebel

Greg Goebel - In your dealership you have to give talented people,...the ability to overcome that fear of doing things differently ...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Vehicle Service Contract Reinsurance: Hidden Profits for the Smart Dealer

By Jim Estes

Jim Estes - An area often overlooked as a profit center is vehicle service contract reinsurance (VSC)...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Blocking And Tackling: Getting Back To The Basics with Your Internet Department

By Dan Hankins

Dan Hankins - As in football, athleticism, determination and execution go a long way in making up the difference in your Internet department...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

2004 BHPH Dealer of the Year Maximizes Training and Tools

By Harlene Doane

“We have a seasoned team of 24 commissioned sales people. Our entire staff works hard to assist us in reaching our goals.”

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

The Lifeblood To Your Profitability

By Greg Goebel

Greg Goebel - Whether franchise or independent dealer, whether exotic car dealer or buy-here pay-here, they all depend on the sale of used vehicles to drive their generally significant profits ...

Tags: inventory

Blog

On-the-Point

Jim Ziegler
A Faster Horse

By Jim Ziegler
The Alpha Dawg wonders where the demand for driverless vehicles is coming from and has good news and bad news — but mostly bad news — for Fiat Chrysler and Cadillac dealers.

Strangers in the Mall

By Jim Ziegler
The Alpha Dawg makes new friends, stands up for Cadillac dealers, charts the rise of the independent lots, and reconsiders free trade agreements.

You Can’t Handle the Truth

By Jim Ziegler

Watch Out for Grizzlies

By Jim Ziegler

Opening Observations

Over the Curb