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September 2006, Auto Dealer Today - WebXclusive

FordDirect Names Ted Britt Ford as 2005 Internet Dealer of the Year

By John Zieglar

John Zieglar - "The entire management staff is strong supporters of the Internet and Internet department. You have to, to be successful...”

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Tasca Increases Profits And Reduces Turnover

By Sean Wolfington

Sean Wolfington - Tasca Automotive Group is well known for their accomplishments in the industry, ... how they achieved their success...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

A Lesson in Success: Internet Retailing at its Best

By Sean Wolfington

Sean Wolfington - The best dealers realize the Internet is not just about selling more cars but also about marketing the entire dealership...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Four Keys to integrity Selling: Part Four

By Sean Wolfington

Sean Wolfington - Social skills are more about asking questions, listening, understanding, having empathy and a genuine desire to serve ...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Four Keys to Integrity Selling: Part Three

By Sean Wolfington

Sean Wolfington - Emotional intelligence produces traits like stability, persistence, steadiness, even-tempered control and the ability to deal with rejection ...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Four Keys To Integrity Selling: Part Two

By Sean Wolfington

Sean Wolfington - To gain clarity, it helps to ask the following questions: When you say “more,” how many more? ...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Four Keys to Integrity Selling: Part One

By Sean Wolfington

Sean Wolfington - High achievement drive can fuel a person’s persistence, and with that comes a dogged determination and a never-give up attitude ...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

What Fuels Your Vision?

By Sean Wolfington

Sean Wolfington - All that a person achieves and all that he or she fails to achieve is the direct result of the clarity and the fuel of his or her own thoughts. Fuel comes in two varieties: positive and negative ...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Increase Traffic, Sales And Satisfaction With CRC

By Sean Wolfington

Sean Wolfington - Some dealers use their Customer Relationship Center (CRC) to sell an extra 100 to 700 cars a month. Are you among them?...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Retention University 401: Teamwork

By Andrew Wolfe

Andrew Wolfe - To get your entire organization acting like a team, schedule ... sessions for employees to shadow someone from another department...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Retention University 301: Execution

By Andrew Wolfe

Andrew Wolfe - I know you’re thinking this can’t be true, but take a minute to ask your employees what your dealership’s goals are...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

The Search For Money

By Todd Swickard

Todd Swickard - Search engines want your money; so do search marketers, lead providers and online classifieds...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Do You Have A Hiring Professional?

By Justin Spath

Justin Spath - Dealership can lose scads of money without ever noticing it is in recruiting, interviewing, and hiring of the wrong personnel.

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Online Recruiting: Does It Work?

By Justin Spath

Justin Spath -A national survey ... showed that new hires sourced through companies’ Web sites exceeded those through employee referrals ...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

The Shortcomings Of Wireless Networking

By Jeff Smelley

Jeff Smelley - Before you invest in wireless computer access, you should know a few things.

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Computer & Technology Buying Guide

By Jeff Smelley

Jeff Smelley - Buying a new computer is a challenge. There is an abundance of information, advertisements and promotions. So, let’s determine what has value and what does not by identifying where your money is best spent.

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

The Three Overlooked Rs Of Achieving Goals

By Harlene Doane

The three R’s-- Review, Revise and Revisit. Regardless of which position you hold in the dealership, these three items apply ...

September 2006, Auto Dealer Today - WebXclusive

Zimbrick's In Madison Define Loving Care Service

By John Carroll

John Carroll - It doesn’t take long for first-timers at Zimbrick’s in Madison, Wisconsin to get the idea that they’re in for a unique experience.

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Dave Smith Motors - Still Number One

By John Carroll

John Carroll - It was the fourth straight year at the top of the list for Dave Smith Motors...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

The Secret Formula To Internet Success: Bob Howard Auto Mall

By John Carroll

John Carroll - The secret of success in an Internet department is process," Shear said. "And that process has to be monitored and measured daily."

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

The Car Company - Special Finance Dealer Of The Year: It's All About The Attitude

By John Carroll

John Carroll - “Everybody is proud to sell cars and proud to work with The Car Company,” Miller said, putting special emphasis on the pride. “It starts with us putting out the dream.”

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Keys to Operating Multiple BHPH Dealerships: Mike Carlson Motor Company

By Greg Goebel

Finding and keeping good employees and then devising and implementing tight checks and balances...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Unlimited Marketplace Selling Cars Via eBay Motors!

By Rob Chesney

Rob Chesney - He started selling vehicles on eBay Motors at the end of May 2000 in an only-on-eBay transaction...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Character Counts

By Sean Wolfington

Sean Wolfington - Not only can you succeed in the car business by living with character and integrity, but ... it is in fact the only way to really succeed ...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

2006 Internet Achievement Awards

By Greg Goebel

Greg Goebel - Every year the Auto Dealer Monthly/AutoDealerDaily.com Internet Achievement Awards has offered increased insight...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

2006 Dealer's Choice Awards

By Alan Parks

It is the second annual recognition of the most highly regarded vendors, suppliers and finance companies in the industry, as named by the end users – the auto dealers.

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Keys To Successful Internet Retailing

By Greg Goebel

Greg Goebel - I would contact the lead, sell the value, close the deal, arrange financing and even delivery...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Schomp Automotive Puts One-Price To Work

By John Zieglar

John Zieglar - Our CRC representatives are cross-trained in Honda, BMW and MINI sales and our used car inventory...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Dealership Increases Sales By Using The Web And CRM To Improve Their Business

By John Zieglar

John Zieglar - Using the Internet to make money requires a major shift in how we run our business as well as the right technology partner...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Finding Quality Employees

By Bob Tasca, III

Bob Tasca - Advertise that you offer monthly associate reviews for ongoing support and live up to that promise.

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Employee Retention: Lessons Learned

By Bob Tasca, III

Bob Tasca - Every new hire is assigned a mentor who is responsible for helping them on the job for the first 120 days.

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Sales, Not So Scary After All!

By Katrina Marie Souder

Katrina Souder - Even when someone comes in for a test drive and doesn’t buy, I send them a thank you card...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

2004 Internet Dealer Of The Year

By Greg Goebel

Greg Goebel - He is also the largest automotive retailer in the country ..., and earned the 2004 Internet Dealer of the Year Award...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Ragsdalecars.com Generates $192,000 Incremental Gross Profit In One Month!

By John Zieglar

John Zieglar - ...we realized having just the best Web site would mean nothing until we could generate traffic to it...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

A "Separate" Success

By Eric Persons

Eric Persons - After reading several articles about separate versus integrated special finance departments, I felt compelled to share with you our “separate” success story here at Asheville Dodge.

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Off The Lot And Onto The Web: Wisconsin Dealer Finds Success Using eBay Motors

By Rob Chesney

Rob Chesney - It’s not like people thumbing through the newspaper picking out maybes. eBay Motors’ buyers know what they want...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Wheel City Auto Sales Named 2003 BHPH Dealer of the Year

By Greg Goebel

Greg Goebel - By the numbers, Wheel City Auto Sales retails about 120 units per month, 90 via BHPH and another 30 via special finance, a market they entered in late 2002.

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

The Seven Golden Nuggets

By Kyle Miller

Kyle Miller - When the modern consumer steps into your showroom two things are certain: one, they would rather be sitting in the dentist chair than dealing with a car salesman and two, under no circumstance are they buying a car today, period ...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Veteran Auto Dealer Enjoys Retirement Selling From His Laptop On eBay Motors

By Rob Chesney

Rob Chesney - “What started out as listing a couple of vehicles per week as a test quickly turned into sales of 10 to 15 vehicles per week...”

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Florida Dealer Sells Exclusively On eBay Motors

By Rob Chesney

Rob Chesney - Today, eBay Motors is all Lunn knows. Car Club USA, located in Hollywood, Fla., currently sells almost all ... eBay Motors...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Value Pricing Why It's Not Win-Win

By Stuart Landsverk

Stuart Landsverk - How do dealerships win when the manufacturer effectively cuts your margin to one to two percent of the vehicle invoice? ...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Team Building: Putting The Right People On The Bus!

By Stuart Landsverk

Stuart Landsverk - ... you only get one chance at a first impression, so it was important to get things as right as possible the first time.

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Appraising For Profit

By Stuart Landsverk

Stuart Landsverk - ... You need to be a big success in the used car business to make a store net out. There are plenty of new car dealers who are used car dealers by default ...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Beau Townsend Ford Unlocks Key To Success

By Terran Lamp

Terran Lamp - Townsend’s professional attitude and commitment to his customers are evident throughout the entire sales process...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Sport Mitsubishi Makes Financing Special

By Terran Lamp

Terran Lamp - Switching from one business model to another can sometimes pay big dividends. Jay Mealey, General Manager of Sport Mitsubishi explains how big, “When we changed our business model, we went from making ...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Service With A Smile: Building A New Service Department

By Terran Lamp

Terran Lamp - “Figuring out how people wanted to be treated and what needs to be done played a huge role in structuring and fixing the service department...”

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Schumacher Mercedes-Benz Thinks Big

By Terran Lamp

For the past five years, Schumacher European, Ltd has ranked number one in Ranking Arizona: The best of Arizona Business. The dealership was also recognized for its achievement in sales and service with the “Best of the Best” award ...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Napleton Automotive In Cyberspace Internet Is Catalyst To Record Growth

By Terran Lamp

Terran Lamp - Today the Napleton family owns and operates 54 franchises in five different states...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

The Internet And Its Effects On Accounting Departments

By David Keller, CPA, CFE

David Keller - The internet has improved the speed at which data can be exchanged between dealers and those that they wish to communicate with...

Tags: BDC

September 2006, Auto Dealer Today - WebXclusive

Monitoring Your F&I Income To Achieve Maximum Net Income

By David Keller, CPA, CFE

David Keller - To minimize potential chargebacks, it pays to research which vendor has the best terms...

Tags: BDC

Blog

On-the-Point

Jim Ziegler
A Faster Horse

By Jim Ziegler
The Alpha Dawg wonders where the demand for driverless vehicles is coming from and has good news and bad news — but mostly bad news — for Fiat Chrysler and Cadillac dealers.

Strangers in the Mall

By Jim Ziegler
The Alpha Dawg makes new friends, stands up for Cadillac dealers, charts the rise of the independent lots, and reconsiders free trade agreements.

You Can’t Handle the Truth

By Jim Ziegler

Watch Out for Grizzlies

By Jim Ziegler

Opening Observations

Over the Curb