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2001  -  2050  of  2212

August 2006, Auto Dealer Today - WebXclusive

2005 Remininsces

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - It’s hard enough for dealers to get this compliance stuff right without having two sets of documents...

August 2006, Auto Dealer Today - WebXclusive

Declining Warranty Revenues Creates New Profit Opportunities

By Don Reed

Don Reed - Let’s take a look at the aftermarket competition to better understand what dealerships are up against...

August 2006, Auto Dealer Today - WebXclusive

Top Performers Vs. Underachievers

By Don Reed

Don Reed - Underachievers exist due to one of two reasons: 1.) They don’t know how to become “top performers”, or 2.) They don’t want to!...

August 2006, Auto Dealer Today - WebXclusive

Six Ways To Increase Your Service Traffic

By Don Reed

Don Reed - How many days do your customers have to wait to bring in their vehicle for service? ... So your answer has to be one day...

August 2006, Auto Dealer Today - WebXclusive

Service Writers Vs. Service Advisor - Part 2

By Don Reed

Don Reed - "Do my service advisors dress the same as my salespeople?" If the answer is no, then ask yourself why not?...

August 2006, Auto Dealer Today - WebXclusive

Service Writer Vs. Service Advisor

By Don Reed

Don Reed - Let’s take a front end approach to making your Dealership recession proof through maximizing your profits in the back end...

August 2006, Auto Dealer Today - WebXclusive

Coaches Corner

By George Dans

George Dans - Prepare yourself, and know your topic. Be sure to know your first few words. Practice out loud or record yourself ...

August 2006, Auto Dealer Today - WebXclusive

Shocking Facts On Incoming Service Calls

By Don Reed

Don Reed - Eighty-one percent of all your service customer pay labor is coming from the phones...

August 2006, Auto Dealer Today - WebXclusive

Employee Retention Impacts Owner Retention

By Don Reed

Don Reed - For maximum retention, ... insure that they are properly trained to proficiently handle the responsibilities of the job...

August 2006, Auto Dealer Today - WebXclusive

Fixed Operations: Did You Beat last Year's Profits By 40 Percent or More?

By Don Reed

Don Reed - If you answered “No,” then ask yourself “Why not?” Chances are you don’t have an expense problem; more likely, you have a sales problem...

August 2006, Auto Dealer Today - WebXclusive

Performance Based Pay Plans - Service

By Don Reed

Don Reed - Pay them a percentage of everything they sell on every RO they write, customer pay, warranty and internal, parts and labor...

August 2006, Auto Dealer Today - WebXclusive

Fire Them Before You Hire Them

By George Dans

George Dans - Your objective as a dealer or manager is to find the BEST candidate for the job. It’s not settling on someone ...

August 2006, Auto Dealer Today - WebXclusive

Five Faults That Destroy A Team

By George Dans

George Dans ... the problem is that the big cheeses really can’t measure teamwork. So, why worry about something you can’t measure? Most people are far too busy worrying about making the month at all costs ...

August 2006, Auto Dealer Today - WebXclusive

Check Out Your Service Department

By Don Reed

Don Reed - To formulate an action plan for improvement, you must first realize that you “can’t manage what you don’t measure.”

August 2006, Auto Dealer Today - WebXclusive

The Aftermarket Vs. The Dealer: How To Compete And Win

By Don Reed

Don Reed - According to the NADA, approximately 21,650 new car dealers generated about $30 billion in labor and parts sales...

August 2006, Auto Dealer Today - WebXclusive

What's A Service Advisor Worth

By Don Reed

Don Reed - Anadvisor must have good communication’s skills and should enjoy dealing with the public...they must dress professionally...

August 2006, Auto Dealer Today - WebXclusive

Now, More Than Ever, It Pays To Be On The Money

By Greg Goebel

Greg Goebel - That means to achieve the benchmark SF front end gross profit, you cannot own the vehicle for more than $11,400...

Tags: inventory

August 2006, Auto Dealer Today - WebXclusive

Finding The Magic!

By Greg Goebel

Greg Goebel - The paths that dealers take differentiate their perspective, which effectively molds their management style...

August 2006, Auto Dealer Today - WebXclusive

How Do You Manage One Of Your Largest Expense Items?

By Greg Goebel

Greg Goebel - The reason for this is usually the fact that without knowing your true traffic count, ... you really can’t spend efficiently.

August 2006, Auto Dealer Today - WebXclusive

Fixed Operations Follow-Up Translates To Increased Profits

By Harlene Doane

Harlene Doane - Without customer interaction, your customers will go elsewhere for service and future sales...

August 2006, Auto Dealer Today - WebXclusive

Expanding - New Markets And Cash

By Harlene Doane

You have an abundance of trades that are reliable vehicles; however they don’t fit finance companies you regularly utilize...

August 2006, Auto Dealer Today - WebXclusive

The Big Picture Of Event Sales

By Harlene Doane

Harlene Doane - Inviting an outside company to your place of business to assist you with a sales event can be risky business if you don’t do your ...

August 2006, Auto Dealer Today - WebXclusive

Diversifying Sales-BHPH Alternative Expanding - New Markets And Cash

By Harlene Doane

Rent-to-Own can combine credit challenged customers with your inventory and create a new profit center...

August 2006, Auto Dealer Today - WebXclusive

Discipline At Work In Virginia Dealership

By Harlene Doane

"No customer was going to come to my lot and hold my payments hostage over a repair that they felt they were entitled to.”

August 2006, Auto Dealer Today - WebXclusive

Your Dealership Backbone - Have You Made It As Strong As It Should Be?

By Harlene Doane

Harlene Doane - The fixed operations side of your dealership, if run efficiently, should support the balance of the dealership...

August 2006, Auto Dealer Today - WebXclusive

Ten Traits Of leadership

By George Dans

George Dans - Leaders stand up in the face of adversaries and face their people with courage, which in French means “strength of heart.”

August 2006, Auto Dealer Today - WebXclusive

How To Find The Right People

By George Dans

George Dans - Your success in your dealership will come down to your people. If you grow your people, you will grow you dealership ...

August 2006, Auto Dealer Today - WebXclusive

Are You A Player Or A Hold Out?

By George Dans

George Dans - Giving your best means that you put your heart into everything you do. You will find a way to accomplish your goals, because you are putting every fiber of what you ...

August 2006, Auto Dealer Today - WebXclusive

How To Get Organized To Sell

By George Dans

George Dans - Finish your day before you start it. Write down your plan in your planner today on what you are going to do tomorrow ...

August 2006, Auto Dealer Today - WebXclusive

Getting Energized

By George Dans

George Dans - With the lack of traffic in the auto industry and the competition getting fierce, the need to improve your selling process and your people is at an all time high ...

August 2006, Auto Dealer Today - WebXclusive

Questioning Your Way To A Sale

By George Dans

George Dans - Too many times we assume we know what the customer’s wants and needs are. They come on to the lot and head right to the prettiest vehicle, and we assume that’s what they want ...

August 2006, Auto Dealer Today - WebXclusive

If You Don't Close, You Lose

By George Dans

George Dans - Isn’t it sad to know that there are salespeople out there that don’t have at least 10 great closes to close their customers? Most salespeople only have a couple of closes ...

August 2006, Auto Dealer Today - WebXclusive

The Floor Closer/Manager: Making a Difference

By George Dans

George Dans - A floor closer is completely different than a desk manager. You have to have a person who is in the trenches with the salesperson. Could it be a desk manager? Maybe it could be both ...

August 2006, Auto Dealer Today - WebXclusive

Benchmark Gross Profits And Beyond

By Greg Goebel

Greg Goebel - The first way to increase your gross profits is through your inventory...

August 2006, Auto Dealer Today - WebXclusive

What Gets Measured Gets Done

By John Carroll

John Carroll - “It’s not just about generating leads; it’s generating leads that turn into sales!”

August 2006, Auto Dealer Today - WebXclusive

Are You Structured To Achieve Benchmark Gross Profits?

By Greg Goebel

Greg Goebel - Let’s look at the benchmarks for labor gross profit ... will vary from a low of 70 percent to a high of 74 percent...

August 2006, Auto Dealer Today - WebXclusive

The Eighth Essential Element: Systems - Tying it all Together

By Greg Goebel

Greg Goebel - As I have stated all along, Special Finance is not rocket science. I don’t know of any area...

August 2006, Auto Dealer Today - WebXclusive

The Seventh Element: What You Don't Know Can Get You Into Trouble!

By Greg Goebel

Greg Goebel - Compliance is not a subject that anyone really wants to hear or read about - until they need it – which is generally too late...

August 2006, Auto Dealer Today - WebXclusive

Service Commitment At McBride Cheverolet

By John Carroll

John Carroll - Brian McBride always thought he could figure out a way to make the service department at Bill McBride Chevrolet Subaru in Plattsburgh, N.Y. run better...

August 2006, Auto Dealer Today - WebXclusive

The Sixth Essential Element: Advertising and Marketing - Getting Them in the Door

By Greg Goebel

Greg Goebel - With the benchmark front-end gross being $2597, that would mean approximately $260 per SF unit sold...

August 2006, Auto Dealer Today - WebXclusive

The Fifth Essential Element: Structuring the Deal

By Greg Goebel

Greg Goebel - ...step in the Special Finance sales process is to be able to identify the SF customer at the onset of the sale...

August 2006, Auto Dealer Today - WebXclusive

The Fourth Essential Element: Lenders - Your Partners In Special Finance

By Greg Goebel

Greg Goebel - Are you a franchise store or an independent?...In any case, you have to have the lenders...

August 2006, Auto Dealer Today - WebXclusive

The Third Essential Element: Special Finance Department Personnel<br/>You Can't Do It Without Good People

By Greg Goebel

Greg Goebel - First, let’s look at sourcing new Special Finance sales people. Where do we look for them?...

August 2006, Auto Dealer Today - WebXclusive

The Second Essential Element: The Importance Of Inventory

By Greg Goebel

Greg Goebel - I will address the fact that people often bristle when I state that I believe that inventory is more important than personnel...

August 2006, Auto Dealer Today - WebXclusive

The First Essential Element: Commitment<br/> The Foundation Of The Special Finance Department

By Greg Goebel

Greg Goebel - It is also something that is identified as a component for success in virtually every other department in the dealership...

August 2006, Auto Dealer Today - WebXclusive

Marketing Campaigns

By John Carroll

Another successful incentive includes a three-day, 300-mile money back guarantee, with no questions asked on returned vehicles.

August 2006, Auto Dealer Today - WebXclusive

The Debate Continues: Separate Versus Blended Special Finance

By John Carroll

John Carroll - Sub prime credit customers wind up in the wrong sales process, being shown vehicles they can’t possibly afford...

August 2006, Auto Dealer Today - WebXclusive

Changing With The Times

By John Carroll

Today, Stepanek carries about 75 to 80 vehicles and sells about 40 cars a month...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Bankruptcy Law Changes Boom Or Bust?Special Finance Landscape To Change

By John Carroll

John Carroll - In the first three months of 2005, according to the U.S. Bankruptcy Court, 401,149 people filed for bankruptcy...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Is Your Web Site Provider A Search Engine Optimization Expert

By Ali Amirrezvani

Ali Amirrezvani - Should one go with a provider that out sources this important process or with one that has built their platform...

Tags: Education

Blog

On-the-Point

Jim Ziegler
Fasten Those Seatbelts

By Jim Ziegler
With a major slowdown imminent, Da Man says it’s time to ditch those new-age theories and get back to the basics.

Objects in the Rearview Mirror

By Jim Ziegler
The past is right behind us and the future is coming fast. The Alpha Dawg plots a course for your store’s success and shares advice for Elon Musk, Johan de Nysschen, and pre-owned managers.

The Big Talent Drain

By Jim Ziegler

A Faster Horse

By Jim Ziegler

Opening Observations

Over the Curb