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2051  -  2100  of  2212

August 2006, Auto Dealer Today - WebXclusive

PMS: Positive Mental State

By Maxwell D. Skynard

Maxwell Skynard - Your emotions follow your thoughts so if you want to keep a positive mental attitude keep your thoughts in the right place...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Prove It Or Lose It!

By Maxwell D. Skynard

Maxwell Skynard - You and I know that a successful Internet/BDC manager is a linchpin holding many (seemingly unrelated) processes together...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Generate More Leads With Interactive Online Advertising

By Ali Amirrezvani

Ali Amirrezvani - proven and effective e-marketing techniques combined with an interactive Web site to produce outstanding results...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

When No Means Know Using Online Tools to Overcome Objections

By Maxwell D. Skynard

Maxwell Skynard - In fact, some vendors can even automate these multi-media presentations as part of your regular follow-up routine...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Don't Let Software Make You Soft Lessons from "Babe"

By Maxwell D. Skynard

Maxwell Skynard - Next time you have to spend two hours on hold with your IT guy, let your teammate take your calls instead of sending them to voicemail...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Rich Media: Do You Need To Tone It Down?

By Ali Amirrezvani

Ali Amirrezvani - If used properly, rich media can be a highly engaging and visually active way to interest your customer...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Lead Management: A Weapon You Can't Live Without

By Maxwell D. Skynard

Maxwell Skynard - By contrast, a good lead management system will automatically reply immediately with customer - and model - specific e-mails...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

B-Back Sauce: Keep Your Customer Hungry

By Maxwell D. Skynard

Maxwell Skynard - According to a recent study Domestic dealerships convert less than 25 percent of their new car customers into “customer pay” service customers...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Dr. Frankenstein's Business Development Department

By Maxwell D. Skynard

Maxwell Skynard - If you have a flashy site, but it doesn’t convert visitors to prospects, if you have a hard to use ILM/CRM, if you aren’t making money but you’re spending a lot on “cool” technology...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Effectively Utilizing Incentives To Capture Leads

By Ali Amirrezvani

Ali Amirrezvani - The main reason incentives work is basic human nature; we like receiving free things...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

More Time For Crunches: A Look At New Technology

By Maxwell D. Skynard

Maxwell Skynard - Use dated inventory to fuel your promotions. Technology can now allow you to apply business rules to your new and pre-owned inventories...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Youth Look Online To Accessorize And Customize Vehicles

By Rob Chesney

Rob Chesney - Today’s youth are looking to personalize everything, especially their cars and trucks. This customization trend bodes well for dealers, especially online...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Online Tools Generate Higher Profitability And Consumer Confidence

By Rob Chesney

Rob Chesney - Advanced tools make online vehicle sales easy and rewarding for dealers...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Snakes vs. Spiders: The Truth About Website Traffic

By Maxwell D. Skynard

Maxwell Skynard - Some website companies call their sites optimized, when what they mean is “friendly.” For the record, “friendly” is not “optimized"...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Small Store. Big Online Sales!

By Maxwell D. Skynard

Maxwell Skynard - The Internet leveled the playing field and now consumers often know your rebates, incentives, holdbacks, and invoice costs...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Is Your DMS An Asset To Your Dealership?

By Jeff Smelley

Jeff Smelley - A DMS is an infrastructure investment which, when properly selected, installed and used, will provide the means to manage and grow your business, increase profits, improve employee productivity, provide security and freedom.

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

ASP Software Solutions - Right For You?

By Jeff Smelley

Jeff Smelley - Let’s look at the pros and cons of outsourcing your application hosting versus an internal local/wide area network.

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Eliminating Your Accounting Department

By Jeff Smelley

Jeff Smelley - Outsourcing entails hiring companies that will provide a service you require, better and more economically than you could provide it for yourself...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

You Don't Need a Compliance Program

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - The place that every good dealership compliance program has to start is in decent, ethical treatment of the dealership’s customers...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

"Long Arm" Laws and Internet Sales

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - When you sell cars over the Internet without limitation as to who can buy those cars, be prepared to show up in court in any state in the country...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Insurance? What Insurance?

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - Under the policy, Service Lloyd’s agreed to defend Wink in any lawsuit alleging violations of any federal, state or local truth-in-lending law...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Why Look For Hard Answers When There Are Easy Ones?

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - ... federal laws sometimes carve out businesses and commercial transactions as exempt, as do some state laws...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Manage Multiple Listings On eBay Motors

By Rob Chesney

Rob Chesney - eBay Motors can act as a complementary sales channel to move inventory, whether it be off-brand, an older vehicle...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Dealer Credit Insurance Practices Withstand Class Action Challenge

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - Many dealers have formed separate insurance companies to permit them to earn commissions on the sale of credit insurance and other products...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Failure To Disclose Damage Costs Dealer A Bundle

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - You have a truck in inventory that you know has been damaged and repaired to an extent requiring you to tell any potential buyer ...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

News Flash - There's No Crime in Ohio <br /> GMAC Shafted by Ohio Attorney General

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - Ohio Attorney General just sued GMAC after GMAC reported to the AG that a dealer had defrauded it in connection with the dealer’s sale of leased cars...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Who Leads Your Online Sales Efforts

By Rob Chesney

Rob Chesney - Maximize your sales and cultivate enduring customer relationships...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Who Are The Cops?

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - ... who the car dealership sales, credit and lease cops are and what laws they enforce...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Dealer Advertising - An Easy Target

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - ... target of AGs is dealer advertising. It isn’t a coincidence that AGs from several states have zeroed in on dealer advertising...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Underwriting That Won't Send Your Business To The Undertaker

By Ryan Linnehan

Unfortunately many deals are doomed to fail from the moment the loan is approved because of shaky underwriting practices...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Gross Or Interest Revenue BHPH Dealer Choices

By Ryan Linnehan

The BHPH industry is full of potential obstacles that, with the proper presentation can be turned into positive opportunities...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Best Offer Success Found by City Motor Group

By Rob Chesney

Rob Chesney - Recently, with the help of eBay Motors, the Karyanis’ have moved from local sales to national and even international markets...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Marketing "Outside The Box"

By Ryan Linnehan

Don’t fall into the trap of thinking that only new car buyers look for information online...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Lessons From Bumpa

By Ryan Linnehan

It’s the same principle behind putting out balloons and antenna flags, popping the hoods and trunks or turning on all the flashers...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Best Practices Can Boost Sales

By Rob Chesney

Rob Chesney - eBay Motors is a good place to offer trade-ins and vehicles you would otherwise sell through wholesale channels...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Offer Consumers Peace Of Mind And Take Advantage Of eBay Motor's Services

By Rob Chesney

Rob Chesney - A dealer who understands these services and promotes their use can more easily sway buyers to commit to a vehicle purchase...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Profit From Your Architecture - The Sale Goes Home

By Jeff Margaretten

Encourage them to get out of the lounge chair and interact with the facility.

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Profit From Your Architecture

By Jeff Margaretten

Eliminate the opportunity to take the “Short Loop” and entice them with sexy car displays by the front door.

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Climbing Beyond The Buy Here-Pay Here Plateau

By Jim Rhoads

I suggest identifying only those customers who make another purchase while the account is active as “retained” customers...

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Vehicle Accessorization: The Key To Selling Success In Today's Competitive Market

By Ellen McKoy

Eye-catching, stylized vehicles give dealers a critical edge over the competition that sells only factory-plain vehicles.

Tags: Education

August 2006, Auto Dealer Today - WebXclusive

Profit From Your Architecture - A Buying Environment

By Jeff Margaretten

All customers require a slightly different sales approach tailored to their individual personality and needs.

August 2006, Auto Dealer Today - WebXclusive

What To Do In A Down Market!

By Larry Nathan

Larry Nathan - Wouldn't it be great if you could generate traffic like that without calling it quits or hurting your reputation?

August 2006, Auto Dealer Today - WebXclusive

100 Percent Turnover To F&I - Reality Of Fantasy

By Dave Sipus

Dave Sipus - Our goal is to achieve 100 percent quality turnover at the point of sale. Before defining a quality T.O. ...

August 2006, Auto Dealer Today - WebXclusive

How Are Warranty Claims Impacting Your Bottom Line?

By Gregg Tompkins

Gregg Tompkins - How does your warranty labor rate compare to your customer pay retail rate?

August 2006, Auto Dealer Today - WebXclusive

Beware Of Evergreen

By Donn Wray

Donn Wray - An "evergreen clause" in a contract is an automatic renewal provision. Many service and vendor contracts include "evergreen clauses." Like an evergreen tree, which can be sticky with sap, such clauses are intended to ...

August 2006, Auto Dealer Today - WebXclusive

Best Practices For Internet Success

By Kevin Root

Kevin Root - Providing sufficient contact information so the shopper can take the next step is both...to move the business relationship...

August 2006, Auto Dealer Today - WebXclusive

Internet Commandments

By Kevin Root

Kevin Root - Followup based on the manner preferred by the customer, but be prepared for e-mail to be the dominant first contact method...

August 2006, Auto Dealer Today - WebXclusive

Is Your DMS System Deleting Valuable Data?

By Sandi Jerome

Sandi Jerome - Each month, valuable data is being deleted by your DMS system and you need to create regular monthly reports that will be downloaded to a PC and saved for future analysis.

August 2006, Auto Dealer Today - WebXclusive

Is Your DMS System Ready for Star?

By Sandi Jerome

Sandi Jerome - STAR was organized in May 2001 and has grown to include about 98 percent of the OEM that the 8 major DMS members support. It is a non-profit, auto industry-wide initiative to create voluntary IT standards for how manufacturers, dealers and customers communicate with each other.

August 2006, Auto Dealer Today - WebXclusive

Five Top Questions About System Administrators

By Sandi Jerome

Sandi Jerome - Today, dealerships are a maze of networked computers, factory DCS PCs, third-party software, integrated phone systems, and web sites. Less than 10 percent of dealerships have system administrators, but many are considering hiring one in the next year.

Blog

On-the-Point

Jim Ziegler
Objects in the Rearview Mirror

By Jim Ziegler
The past is right behind us and the future is coming fast. The Alpha Dawg plots a course for your store’s success and shares advice for Elon Musk, Johan de Nysschen, and pre-owned managers.

The Big Talent Drain

By Jim Ziegler
The Alpha Dawg tackles the shortage of talent in the managerial ranks and reflects on Amazon’s rumored foray into vehicle sales, the imminent used-car correction, Hyundai’s plan for the Genesis brand, and the untimely passing of Tammie LeBleu.

A Faster Horse

By Jim Ziegler

Strangers in the Mall

By Jim Ziegler

Opening Observations

Over the Curb