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2101  -  2150  of  2198

August 2006, Auto Dealer Today - WebXclusive

"He Said, She Said," Or Why We Build Courthouses

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - The motion is usually based on the dealer’s claim that the car buyer has failed to state sufficient facts to make out a viable claim...

Tags: Technology

August 2006, Auto Dealer Today - WebXclusive

The "Consumer Wins" Argument For Starter Interrupt Devices

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - dealers and finance companies operating in the sub prime arena believe that the use of starter interrupt devices is a good thing...

Tags: Technology

August 2006, Auto Dealer Today - WebXclusive

Advertising & Marketing: Is It Rocket Science?

By Dan Henderson

Dan Henderson - There is a difference between advertising and marketing. Advertising is used to create awareness where marketing is the selling of goods and products. In the car business we should always be marketing.

Tags: Technology

August 2006, Auto Dealer Today - WebXclusive

Polk Debate Settled

By Brian Hudson

Brian Hudson - What the situation cried out for was for guidance from someone or some body that actually knew something about TILA and Reg. Z...

Tags: Technology

August 2006, Auto Dealer Today - WebXclusive

Welcome To The Gramm-Leach-Bliley Privacy Act

By Keith E Whann

Keith Whann - “financial products and services” includes the financial institution’s evaluation of information collected in connection ...

Tags: Technology

August 2006, Auto Dealer Today - WebXclusive

Overlooked Profit Potential

By Kevin Day

Kevin Day - When was the last time you sent your people to a training course or had a professional trainer come to your store? I would recommend an ongoing training program in place that utilizes the menu process. In today’s society our finance department must not only make money, but must also

Tags: Technology

August 2006, Auto Dealer Today - WebXclusive

What's Your Game Plan?

By Jim Jensen

Jim Jensen - Our lives are complicated by things that concern us, but sometimes those are things that we have very little or no control over, such as geopolitical events or business closings ...

Tags: Technology

August 2006, Auto Dealer Today - WebXclusive

F&I Manager Or Clerk?

By Bryan Goudy

Bryan Goudy - The F&I office ... it has changed forever the way automobile dealers sell their accessories and aftermarket products.

Tags: Technology

August 2006, Auto Dealer Today - WebXclusive

Asking For The Sale

By Darin B. George

Darin George - Never forget how you felt when you bought your first car. The emotional intensity level of the customer is at its highest, and how we proceed will determine if we sell the vehicle ...

Tags: Technology

August 2006, Auto Dealer Today - WebXclusive

Its all Psychology

By Darin B. George

Darin George - Never write down the first or second number the customer says because it will give them hope ...

Tags: Technology

August 2006, Auto Dealer Today - WebXclusive

Dealing With The Price Shopper

By Darin B. George

Darin George - Giving a customer our best price to shop around with can be done by the receptionist or a salesperson with a heart beat ...

Tags: Technology

August 2006, Auto Dealer Today - WebXclusive

Negotiating And Increasing Gross Profit - Part One

By Darin B. George

Darin George - There is an old saying in the car business...“the customers that pay more are your best and happiest customers for life”.

Tags: Technology

August 2006, Auto Dealer Today - WebXclusive

Understanding Your Customer

By Darin B. George

Darin George - Your customers have already made the decision to look and possibly purchase a new vehicle when they enter your dealership...

Tags: Technology

August 2006, Auto Dealer Today - WebXclusive

Customer Follow-Up

By Darin B. George

Darin George - There is an old saying; the easiest customer to sell to is one that you have already sold to. The sold customer follow-up is the single-most important aspect for long term success of a sales representative and the dealership they work for ...

Tags: Technology

August 2006, Auto Dealer Today - WebXclusive

Dealer Turns To eBay Motors As His Only Resource

By Sean St. Clair

Sean St. Clair - “eBay Motors is the best tool on the planet to sell the volume of cars that we do,” Reyes said...

Tags: Technology

August 2006, Auto Dealer Today - WebXclusive

Government Agency Becomes A Top-eBay Seller

By Sean St. Clair

Sean St. Clair - Today, the surplus property agency’s presence on eBay Motors has become so extensive that they sold 1,809 units in 2003...

Tags: Technology

August 2006, Auto Dealer Today - WebXclusive

The Process Says It All

By Kevin Day

Kevin Day - Having a system for each department in your dealership that flows to other departments is the key.

Tags: Technology

August 2006, Auto Dealer Today - WebXclusive

Recontracting After A Spot Delivery Transaction: What Are The Rules?

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - The customer has signed on the dotted line, but now you can’t find a company willing to buy the retail installment sales agreement ... What rules apply?

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

New "Best Offer" Feature On eBay Motors

By Rob Chesney

Rob Chesney - Through Best Offer, vehicles sell more rapidly, as this option eliminates the need to wait days for an auction to end...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Hollywood - Fact Or Fiction?

By Kevin Day

Kevin Day - The Hollywood portrayal of a car salesperson is a fast-talking, bow tie wearing person in a cheap suit that knows more closes than a door. This portrayal is easy for a lot of us involved in the business to shrug off. However, what if we took the time to really analyze what people think about us …

Tags: Experts

August 2006, Auto Dealer Today - WebXclusive

Year End Tax Planning Ideas For Dealers And Their Dealership

By Rex A Collins

Rex Collins - The IRS is allowing dealers to treat these payments as “trade discounts” for tax purposes...

Tags: Technology

August 2006, Auto Dealer Today - WebXclusive

IRS: Heavy-Duty Pickups May Be Tractors

By Rex A Collins

Rex Collins - In August 2004, the IRS decided that heavy-duty pickups such as the Ford 400 and 500 series vehicles ... might be tractors.

Tags: Technology

August 2006, Auto Dealer Today - WebXclusive

Is A Related Finance Company Right For You?

By Rex A Collins

Such companies serve many valid business purposes and were utilized before any tax advantage scheme was offered.

Tags: Technology

August 2006, Auto Dealer Today - WebXclusive

The FTC's Safeguards Rule And Combating Identity Theft

By Rex A Collins

Rex Collins - Credit applications can be sold for between $30 and $60, and depending on the quality of the applicant, as much as $500...

Tags: Technology

August 2006, Auto Dealer Today - WebXclusive

Connecticut Dealer Sues In Virginia Over Internet Sale

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - One of the costs of doing business over the Internet may be that the dealer finds that he or she is subject to suit in the buyer’s home state...

Tags: Technology

August 2006, Auto Dealer Today - WebXclusive

Beau Townsend Ford Drives Sales with Key Personnel and Three Sites

By John Carroll

John Carroll - Promotional materials were adapted to include a dot-com in every ad and to let people know that the dealership never closed...

Tags: Technology

August 2006, Auto Dealer Today - WebXclusive

Protect Your Dealership From Electronic Intruders

By Jeff Smelley

Jeff Smelley - Viruses, “Trojan horses,” worms and spyware cause immeasurable harm and most often without your knowledge until it’s too late.

Tags: special finance, Technology

August 2006, Auto Dealer Today - WebXclusive

Have A Game Plan - Stick With It

By Harlene Doane

Harlene Doane - Most processes fail when those involved aren’t committed to seeing it done correctly...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Car Dealers And Terrorism - What Are The Rules?

By Thomas B. Hudson, Esq.

Elena Lovoy - The USA PATRIOT Act contained several requirements that affected dealers. Some provisions are in force now – others have ...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Sucker Pricing

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - With the exception of limits on the rate of finance charge in financing transactions imposed by most states ...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Only Working Leads From Your OEM? You're Missing Half Your Customers

By Dean Evans

Dean Evans - Many online car buyers simply feel more comfortable submitting leads at third party sites...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

The Right Internet Lead Mix: OEM.com, DealersOwn.com, and Third Party Providers

By Dean Evans

Dean Evans - "Local dealers succeed to the degree that they have top-of-mind awareness in their respective communities..."

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Arbitration Patrol

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - From where we sit, dealers win a lot more of these challenges than they lose, and when they lose, it’s usually because they deserve to lose...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Salesman's Experience Motivates Jury

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - ... a salesman’s experience should have alerted him to the fact that the car had suffered extensive previous damage?

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Dealer's Mail Campaign Results In $250,000 Settlement

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - It seems the mail campaign targeted consumers who had filed for bankruptcy without first getting the consumers’ permission...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Federal Court Decision Muddles "Prescreening" Requirements

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - Creditors cannot ask credit reporting agencies to review their files and identify likely customers for them – or to “prescreen”...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

You Have Wheelchair Access To Your Showroom: Must Your Web site Accomodate Blind Person?

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - If you aren’t employing such software on your Web site, are you violating the Americans with Disabilities Act?

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Dealer Sued Out-Of-State Based On Internet Transaction

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - In some states, only specific actions will subject someone from out-of-state to suit, while in others, very minimal contacts...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Workplace Violence

By Ron Smith

Ron Smith - Regardless of the worth of the employee involved, if a situation of this sort exists, take immediate and decisive action...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Retaliation Claims Can Get You Even If An Employee Has No Underlying Discrimination Claim

By Ron Smith

Ron Smith - An employee can complain of discrimination or harassment without any support for the allegations, yet be protected under the retaliation laws...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Spirtuality Training?

By Ron Smith

Ron Smith - You should note any New Age Training program does not become legally troubling until it is objected to by an employee...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

An Employer's Duty To Accommodate Religious Practices And Beliefs Of Employees

By Ron Smith

Ron Smith - This could include allowing the employee to have flexible arrival and departure times, ... or permitting the employee to make up time lost...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Negligent Hiring: How To Protect Yourself

By Ron Smith

Ron Smith - Employers are immune from liability unless the employee can prove that the information disclosed was known to be false ...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Pre-Employment Personality Tests May Cause More Trouble Than They Are Worth

By Ron Smith

Ron Smith - Two main areas that these tests violate are invasion of privacy and disparate impact on protected classes of applicants...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

"What Is Harrassment?"

By Ron Smith

Ron Smith - Define harassment as verbal or physical conduct that "denigrates or shows hostility or aversion towards an individual"...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Thoughts On The FMLA

By Ron Smith

Ron Smith - Perhaps the most favored method among employers is the "rolling" 12 month period under subsection (d)...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Employers With e-mail Beware?

By Ron Smith

Ron Smith - The most effective tool is for an employer to implement an e-mail policy. This policy should be added to any existing employee handbooks...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Controlling Your Unemployment Insurance Costs

By Sandra Zabek

Sandra Zabek - You can also control costs by reducing your federal tax rate if all your unemployment taxes are paid as of January 31...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

The Cinderella Of Dealerships

By Bud Abraham

Bud Abraham - Be honest Mr. Dealer, isn't that department about the messiest, disorganized eye-sore in the dealership?

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Automotive Reconditioning

By Bud Abraham

Bud Abraham - Dedicate sufficient space to handle your own in-house needs and projected retail business.

Tags: special finance

Blog

On-the-Point

Jim Ziegler
A Faster Horse

By Jim Ziegler
The Alpha Dawg wonders where the demand for driverless vehicles is coming from and has good news and bad news — but mostly bad news — for Fiat Chrysler and Cadillac dealers.

Strangers in the Mall

By Jim Ziegler
The Alpha Dawg makes new friends, stands up for Cadillac dealers, charts the rise of the independent lots, and reconsiders free trade agreements.

You Can’t Handle the Truth

By Jim Ziegler

Watch Out for Grizzlies

By Jim Ziegler

Opening Observations

Over the Curb