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August 2006, Auto Dealer Today - WebXclusive

Dealer Turns To eBay Motors As His Only Resource

By Sean St. Clair

Sean St. Clair - “eBay Motors is the best tool on the planet to sell the volume of cars that we do,” Reyes said...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Government Agency Becomes A Top-eBay Seller

By Sean St. Clair

Sean St. Clair - Today, the surplus property agency’s presence on eBay Motors has become so extensive that they sold 1,809 units in 2003...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

The Process Says It All

By Kevin Day

Kevin Day - Having a system for each department in your dealership that flows to other departments is the key.

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Recontracting After A Spot Delivery Transaction: What Are The Rules?

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - The customer has signed on the dotted line, but now you can’t find a company willing to buy the retail installment sales agreement ... What rules apply?

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

New "Best Offer" Feature On eBay Motors

By Rob Chesney

Rob Chesney - Through Best Offer, vehicles sell more rapidly, as this option eliminates the need to wait days for an auction to end...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Hollywood - Fact Or Fiction?

By Kevin Day

Kevin Day - The Hollywood portrayal of a car salesperson is a fast-talking, bow tie wearing person in a cheap suit that knows more closes than a door. This portrayal is easy for a lot of us involved in the business to shrug off. However, what if we took the time to really analyze what people think about us …

Tags: Experts

August 2006, Auto Dealer Today - WebXclusive

Year End Tax Planning Ideas For Dealers And Their Dealership

By Rex A Collins

Rex Collins - The IRS is allowing dealers to treat these payments as “trade discounts” for tax purposes...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

IRS: Heavy-Duty Pickups May Be Tractors

By Rex A Collins

Rex Collins - In August 2004, the IRS decided that heavy-duty pickups such as the Ford 400 and 500 series vehicles ... might be tractors.

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Is A Related Finance Company Right For You?

By Rex A Collins

Such companies serve many valid business purposes and were utilized before any tax advantage scheme was offered.

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

The FTC's Safeguards Rule And Combating Identity Theft

By Rex A Collins

Rex Collins - Credit applications can be sold for between $30 and $60, and depending on the quality of the applicant, as much as $500...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Connecticut Dealer Sues In Virginia Over Internet Sale

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - One of the costs of doing business over the Internet may be that the dealer finds that he or she is subject to suit in the buyer’s home state...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Beau Townsend Ford Drives Sales with Key Personnel and Three Sites

By John Carroll

John Carroll - Promotional materials were adapted to include a dot-com in every ad and to let people know that the dealership never closed...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Protect Your Dealership From Electronic Intruders

By Jeff Smelley

Jeff Smelley - Viruses, “Trojan horses,” worms and spyware cause immeasurable harm and most often without your knowledge until it’s too late.

Tags: special finance, technology

August 2006, Auto Dealer Today - WebXclusive

Have A Game Plan - Stick With It

By Harlene Doane

Harlene Doane - Most processes fail when those involved aren’t committed to seeing it done correctly...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Car Dealers And Terrorism - What Are The Rules?

By Thomas B. Hudson, Esq.

Elena Lovoy - The USA PATRIOT Act contained several requirements that affected dealers. Some provisions are in force now – others have ...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Sucker Pricing

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - With the exception of limits on the rate of finance charge in financing transactions imposed by most states ...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Only Working Leads From Your OEM? You're Missing Half Your Customers

By Dean Evans

Dean Evans - Many online car buyers simply feel more comfortable submitting leads at third party sites...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

The Right Internet Lead Mix: OEM.com, DealersOwn.com, and Third Party Providers

By Dean Evans

Dean Evans - "Local dealers succeed to the degree that they have top-of-mind awareness in their respective communities..."

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Arbitration Patrol

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - From where we sit, dealers win a lot more of these challenges than they lose, and when they lose, it’s usually because they deserve to lose...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Salesman's Experience Motivates Jury

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - ... a salesman’s experience should have alerted him to the fact that the car had suffered extensive previous damage?

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Dealer's Mail Campaign Results In $250,000 Settlement

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - It seems the mail campaign targeted consumers who had filed for bankruptcy without first getting the consumers’ permission...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Federal Court Decision Muddles "Prescreening" Requirements

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - Creditors cannot ask credit reporting agencies to review their files and identify likely customers for them – or to “prescreen”...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

You Have Wheelchair Access To Your Showroom: Must Your Web site Accomodate Blind Person?

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - If you aren’t employing such software on your Web site, are you violating the Americans with Disabilities Act?

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Dealer Sued Out-Of-State Based On Internet Transaction

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - In some states, only specific actions will subject someone from out-of-state to suit, while in others, very minimal contacts...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Workplace Violence

By Ron Smith

Ron Smith - Regardless of the worth of the employee involved, if a situation of this sort exists, take immediate and decisive action...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Retaliation Claims Can Get You Even If An Employee Has No Underlying Discrimination Claim

By Ron Smith

Ron Smith - An employee can complain of discrimination or harassment without any support for the allegations, yet be protected under the retaliation laws...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Spirtuality Training?

By Ron Smith

Ron Smith - You should note any New Age Training program does not become legally troubling until it is objected to by an employee...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

An Employer's Duty To Accommodate Religious Practices And Beliefs Of Employees

By Ron Smith

Ron Smith - This could include allowing the employee to have flexible arrival and departure times, ... or permitting the employee to make up time lost...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Negligent Hiring: How To Protect Yourself

By Ron Smith

Ron Smith - Employers are immune from liability unless the employee can prove that the information disclosed was known to be false ...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Pre-Employment Personality Tests May Cause More Trouble Than They Are Worth

By Ron Smith

Ron Smith - Two main areas that these tests violate are invasion of privacy and disparate impact on protected classes of applicants...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

"What Is Harrassment?"

By Ron Smith

Ron Smith - Define harassment as verbal or physical conduct that "denigrates or shows hostility or aversion towards an individual"...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Thoughts On The FMLA

By Ron Smith

Ron Smith - Perhaps the most favored method among employers is the "rolling" 12 month period under subsection (d)...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Employers With e-mail Beware?

By Ron Smith

Ron Smith - The most effective tool is for an employer to implement an e-mail policy. This policy should be added to any existing employee handbooks...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Controlling Your Unemployment Insurance Costs

By Sandra Zabek

Sandra Zabek - You can also control costs by reducing your federal tax rate if all your unemployment taxes are paid as of January 31...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

The Cinderella Of Dealerships

By Bud Abraham

Bud Abraham - Be honest Mr. Dealer, isn't that department about the messiest, disorganized eye-sore in the dealership?

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Automotive Reconditioning

By Bud Abraham

Bud Abraham - Dedicate sufficient space to handle your own in-house needs and projected retail business.

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Cosmetic Car Care...Old Services With A New Future

By Bud Abraham

Bud Abraham ... detailing is moving out of the back alleys, warehouses and garages and assuming a position along side other service businesses.

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

The Dangers Of Speed In Detailing

By Bud Abraham

Bud Abraham - ... greater productivity with fewer workers – has created a demand for quick detail but not the resultant poor quality work.

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

What Dealers Need To Know About Detailing

By Bud Abraham

Bud Abraham - Depending on the volume of work, you need a proper facility in which to do the work.

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

What's Your Detailing Paradigm?

By Bud Abraham

Bud Abraham - This department will not only provide services for new car and used car detailing, it will offer services to the public.

Tags: Experts

August 2006, Auto Dealer Today - WebXclusive

Check 21 Impacts Your Dealership

By Al Leone

Al Leone - The new law creates what’s called a “substitute check” that has the same legal standing as the original check.

Tags: Operations

August 2006, Auto Dealer Today - WebXclusive

The Art Of Funding

By Ben Misra

Ben Misra - Use the same form the lender uses to review the package when it comes in. Ask the funder for it...

Tags: Operations

August 2006, Auto Dealer Today - WebXclusive

Coaching Your People

By Rick Boudreau

Rick Boudreau - Coaching is dependent upon having willing employees who want to overcome problems and develop their abilities...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Use But Don't Let Them Abuse: Protecting Your Equipment, Chemicals & Supplies from Employees.

By Bud Abraham

Bud Abraham - What do you know about the detailing equipment, chemicals and supplies being used in your dealership's detailing department?

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Semper Calcitramus Glutius Maximus

By John Carroll

John Carroll - You learn how to close the good customers. And, you learn how to follow up so the next time they want to buy a car...

Tags: special finance, Stories

August 2006, Auto Dealer Today - WebXclusive

Increasing Sales By Improving Effectiveness

By Al Amersdorfer

Al Amersdorfer - An Internet salesperson who knows how to read “between the lines” of an Internet lead for response clues...

Tags: Operations

August 2006, Auto Dealer Today - WebXclusive

Your Part In Online Sales

By Drew Lieberman

Drew Lieberman - ...allowing prospective buyers to bid on each item and sell it to the highest bidder...

Tags: Operations

August 2006, Auto Dealer Today - WebXclusive

Get It While It's Hot

By Rebecca Cunningham

Rebecca Cunningham - How long are you taking to retrieve and contact your leads? Are you taking hours?...

Tags: Operations, SF

August 2006, Auto Dealer Today - WebXclusive

Do You Have A Plan?

By Terran Lamp

Imagine you are the new General Manager of your dealership. You have the best cars in town, the lot is filled to capacity and your prices are unbeatable! Your sales people are thoroughly trained and your showroom is immaculate. The service staff is top notch and your dealership is located on prime real estate with sunny skies for miles ...

Tags: Experts, feature

August 2006, Auto Dealer Today - WebXclusive

How To Overcome The Three Top Temptations Of Successful Salespeople

By Dave Anderson

Dave Anderson - Work as hard on yourself as you do on your job and you will continue to reach new performance levels...

Tags: bhph

Blog

On-the-Point

Jim Ziegler
Turn Out the Lights, the Party's Over

By Jim Ziegler
The Alpha Dawg says goodbye to recordbreaking sales, uncovers the truth behind Trump vs. Ford, seeks justice for criminals in the executive ranks, and throws ‘The Book’ at Cadillac.

The Leads Are Weak

By Jim Ziegler
Did you ever try to cancel a lead provider for poor performance and, all of a sudden, their leads started closing at a crazy percentage? 'Da Man' reveals the ugly truth about the lead provider business.

It's a Nerd Meltdown

By Jim Ziegler

There’s a Vacancy in Mom’s Basement

By Jim Ziegler

Opening Observations

Over the Curb