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August 2006, Auto Dealer Today - WebXclusive

You Have Wheelchair Access To Your Showroom: Must Your Web site Accomodate Blind Person?

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - If you aren’t employing such software on your Web site, are you violating the Americans with Disabilities Act?

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Dealer Sued Out-Of-State Based On Internet Transaction

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - In some states, only specific actions will subject someone from out-of-state to suit, while in others, very minimal contacts...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Workplace Violence

By Ron Smith

Ron Smith - Regardless of the worth of the employee involved, if a situation of this sort exists, take immediate and decisive action...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Retaliation Claims Can Get You Even If An Employee Has No Underlying Discrimination Claim

By Ron Smith

Ron Smith - An employee can complain of discrimination or harassment without any support for the allegations, yet be protected under the retaliation laws...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Spirtuality Training?

By Ron Smith

Ron Smith - You should note any New Age Training program does not become legally troubling until it is objected to by an employee...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

An Employer's Duty To Accommodate Religious Practices And Beliefs Of Employees

By Ron Smith

Ron Smith - This could include allowing the employee to have flexible arrival and departure times, ... or permitting the employee to make up time lost...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Negligent Hiring: How To Protect Yourself

By Ron Smith

Ron Smith - Employers are immune from liability unless the employee can prove that the information disclosed was known to be false ...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Pre-Employment Personality Tests May Cause More Trouble Than They Are Worth

By Ron Smith

Ron Smith - Two main areas that these tests violate are invasion of privacy and disparate impact on protected classes of applicants...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

"What Is Harrassment?"

By Ron Smith

Ron Smith - Define harassment as verbal or physical conduct that "denigrates or shows hostility or aversion towards an individual"...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Thoughts On The FMLA

By Ron Smith

Ron Smith - Perhaps the most favored method among employers is the "rolling" 12 month period under subsection (d)...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Employers With e-mail Beware?

By Ron Smith

Ron Smith - The most effective tool is for an employer to implement an e-mail policy. This policy should be added to any existing employee handbooks...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Controlling Your Unemployment Insurance Costs

By Sandra Zabek

Sandra Zabek - You can also control costs by reducing your federal tax rate if all your unemployment taxes are paid as of January 31...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

The Cinderella Of Dealerships

By Bud Abraham

Bud Abraham - Be honest Mr. Dealer, isn't that department about the messiest, disorganized eye-sore in the dealership?

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Automotive Reconditioning

By Bud Abraham

Bud Abraham - Dedicate sufficient space to handle your own in-house needs and projected retail business.

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Cosmetic Car Care...Old Services With A New Future

By Bud Abraham

Bud Abraham ... detailing is moving out of the back alleys, warehouses and garages and assuming a position along side other service businesses.

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

The Dangers Of Speed In Detailing

By Bud Abraham

Bud Abraham - ... greater productivity with fewer workers – has created a demand for quick detail but not the resultant poor quality work.

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

What Dealers Need To Know About Detailing

By Bud Abraham

Bud Abraham - Depending on the volume of work, you need a proper facility in which to do the work.

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

What's Your Detailing Paradigm?

By Bud Abraham

Bud Abraham - This department will not only provide services for new car and used car detailing, it will offer services to the public.

Tags: Experts

August 2006, Auto Dealer Today - WebXclusive

Check 21 Impacts Your Dealership

By Al Leone

Al Leone - The new law creates what’s called a “substitute check” that has the same legal standing as the original check.

Tags: Operations

August 2006, Auto Dealer Today - WebXclusive

The Art Of Funding

By Ben Misra

Ben Misra - Use the same form the lender uses to review the package when it comes in. Ask the funder for it...

Tags: Operations

August 2006, Auto Dealer Today - WebXclusive

Coaching Your People

By Rick Boudreau

Rick Boudreau - Coaching is dependent upon having willing employees who want to overcome problems and develop their abilities...

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Use But Don't Let Them Abuse: Protecting Your Equipment, Chemicals & Supplies from Employees.

By Bud Abraham

Bud Abraham - What do you know about the detailing equipment, chemicals and supplies being used in your dealership's detailing department?

Tags: special finance

August 2006, Auto Dealer Today - WebXclusive

Semper Calcitramus Glutius Maximus

By John Carroll

John Carroll - You learn how to close the good customers. And, you learn how to follow up so the next time they want to buy a car...

Tags: special finance, Stories

August 2006, Auto Dealer Today - WebXclusive

Increasing Sales By Improving Effectiveness

By Al Amersdorfer

Al Amersdorfer - An Internet salesperson who knows how to read “between the lines” of an Internet lead for response clues...

Tags: Operations

August 2006, Auto Dealer Today - WebXclusive

Your Part In Online Sales

By Drew Lieberman

Drew Lieberman - ...allowing prospective buyers to bid on each item and sell it to the highest bidder...

Tags: Operations

August 2006, Auto Dealer Today - WebXclusive

Get It While It's Hot

By Rebecca Cunningham

Rebecca Cunningham - How long are you taking to retrieve and contact your leads? Are you taking hours?...

Tags: Operations, SF

August 2006, Auto Dealer Today - WebXclusive

Do You Have A Plan?

By Terran Lamp

Imagine you are the new General Manager of your dealership. You have the best cars in town, the lot is filled to capacity and your prices are unbeatable! Your sales people are thoroughly trained and your showroom is immaculate. The service staff is top notch and your dealership is located on prime real estate with sunny skies for miles ...

Tags: Experts, feature

August 2006, Auto Dealer Today - WebXclusive

How To Overcome The Three Top Temptations Of Successful Salespeople

By Dave Anderson

Dave Anderson - Work as hard on yourself as you do on your job and you will continue to reach new performance levels...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Ten Ways To Take The Fight Out Of The Sales Process

By Dave Anderson

Dave Anderson - Without meaning to, you can create a fight in the sales process from the moment the prospect sees you...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

How Do I Handle The Negative Top Performer?

By Dave Anderson

Dave Anderson - Your first job is to determine why he is negative. Oftentimes, a top performer becomes disruptive to get your attention....

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Attack! Attack! And Attack Again!

By Dave Anderson

Dave Anderson - One of the greatest temptations of a leader is to let up when things are going well and start to pace their team...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Four Causes And Cures For Sales Team Cancer

By Dave Anderson

Dave Anderson - If you don’t confront and correct the cancers in your business, you unwittingly reinforce them, and behaviors that...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Dishing Out A Strong Dose Of Reality

By Dave Anderson

Dave Anderson - As a leader, your duty is to focus people on what they can control, ... and to dish out a dose of reality...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Avoid The "Feature-Dump" Presentation

By Dave Anderson

Dave Anderson ... when a salesperson seems to suffer under the delusion that if they babble on long enough about their product’s features they can somehow bore their prospect into buying.

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

The Danger Of "Vision Void"

By Dave Anderson

Dave Anderson - Having a bold vision allows the team to borrow inspiration from the future in order to put more power into today. When vision-driven, an organization more easily rebounds ...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

The True Measure of a Manager

By Dave Anderson

Dave Anderson - Too many managers don’t lead anymore. They simply preside, maintain and administer ...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

And The Problem Is...YOU!

By Dave Anderson

Dave Anderson - When you don’t provide the resources to accomplish what you want done you set your people up to fail ...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Justify It Or Drop It

By Dave Anderson

Dave Anderson - Salespeople choose this strategy time after time. There is a more effective and profitable alternative: justifying the price ...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Plant In The Spring Or Beg In The Fall

By Dave Anderson

Dave Anderson - Even if people like you, they normally don't go to much trouble to remember you. That's why repetition is important ...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Has Your Workplace Become A Welfare State?

By Dave Anderson

Dave Anderson - One of the most important things a leader must do is keep his or her business mindset separate from society’s mindset. This task is difficult and takes continual adjustments ...

Tags: Experts

August 2006, Auto Dealer Today - WebXclusive

What Aren't You Willing To Do To Make It Happen?

By Dave Anderson

Dave Anderson - Companies stop growing when the price gets too high and so do people. In fact, whenever you fall short of your goals, there's normally a price you weren't willing to pay ...

Tags: Experts

August 2006, Auto Dealer Today - WebXclusive

It's Never Too Late For Special Finance

By Nancy Lybarger

Nancy Lybarger - “Many of our lenders were encouraging us because the number of potential customers...

August 2006, Auto Dealer Today - WebXclusive

Why 'Lone Ranger' Managers Are Lousy Leaders

By Dave Anderson

Dave Anderson - Some leaders turn themselves into martyrs. They think if they want something done they might as well do it themselves ...

August 2006, Auto Dealer Today - WebXclusive

Cover Your Assets

By Chuck Bonanno

If you are in the BHPH business, you are a financier ... Underwriting and collecting is the hard part...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

The "Repairs After The Sale" Dilemma

By Chuck Bonanno

If you find a way to eliminate all repossession and charge off that stems from mechanical failure ... you will be more profitable...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Continuing Education For Buy Here Pay Here Dealerships

By Chuck Bonanno

Trade publications are excellent sources of information and knowledge ... to assist you as a dealer...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Back To The Basics

By Chuck Bonanno

Your customers will not walk out during the process if they know your dealership will finance them ... today...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Collection Do's And Don'ts A Primer On How To Collect More Cash, More Often With Less Effort

By Chuck Bonanno

Great collectors and collection teams collect cash and in turn “repossess their customers, not their cars.”

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Clearing The Customer Confusion

By Dave Skrobot

Dave Skrobot - Firstly, the service person may be trying to explain to the customer by using too much techno-jargon...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Fall Back On New Promotions

By Dave Skrobot

Dave Skrobot - Safety, Value, Convenience and Price! There are always a number of angles for running a Fall Auto Check up Promotion...

Tags: bhph

Blog

On-the-Point

Jim Ziegler
Fasten Those Seatbelts

By Jim Ziegler
With a major slowdown imminent, Da Man says it’s time to ditch those new-age theories and get back to the basics.

Objects in the Rearview Mirror

By Jim Ziegler
The past is right behind us and the future is coming fast. The Alpha Dawg plots a course for your store’s success and shares advice for Elon Musk, Johan de Nysschen, and pre-owned managers.

The Big Talent Drain

By Jim Ziegler

A Faster Horse

By Jim Ziegler

Opening Observations

Over the Curb