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August 2006, Auto Dealer Today - WebXclusive

And The Problem Is...YOU!

By Dave Anderson

Dave Anderson - When you don’t provide the resources to accomplish what you want done you set your people up to fail ...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Justify It Or Drop It

By Dave Anderson

Dave Anderson - Salespeople choose this strategy time after time. There is a more effective and profitable alternative: justifying the price ...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Plant In The Spring Or Beg In The Fall

By Dave Anderson

Dave Anderson - Even if people like you, they normally don't go to much trouble to remember you. That's why repetition is important ...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Has Your Workplace Become A Welfare State?

By Dave Anderson

Dave Anderson - One of the most important things a leader must do is keep his or her business mindset separate from society’s mindset. This task is difficult and takes continual adjustments ...

Tags: Experts

August 2006, Auto Dealer Today - WebXclusive

What Aren't You Willing To Do To Make It Happen?

By Dave Anderson

Dave Anderson - Companies stop growing when the price gets too high and so do people. In fact, whenever you fall short of your goals, there's normally a price you weren't willing to pay ...

Tags: Experts

August 2006, Auto Dealer Today - WebXclusive

It's Never Too Late For Special Finance

By Nancy Lybarger

Nancy Lybarger - “Many of our lenders were encouraging us because the number of potential customers...

August 2006, Auto Dealer Today - WebXclusive

Why 'Lone Ranger' Managers Are Lousy Leaders

By Dave Anderson

Dave Anderson - Some leaders turn themselves into martyrs. They think if they want something done they might as well do it themselves ...

August 2006, Auto Dealer Today - WebXclusive

Cover Your Assets

By Chuck Bonanno

If you are in the BHPH business, you are a financier ... Underwriting and collecting is the hard part...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

The "Repairs After The Sale" Dilemma

By Chuck Bonanno

If you find a way to eliminate all repossession and charge off that stems from mechanical failure ... you will be more profitable...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Continuing Education For Buy Here Pay Here Dealerships

By Chuck Bonanno

Trade publications are excellent sources of information and knowledge ... to assist you as a dealer...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Back To The Basics

By Chuck Bonanno

Your customers will not walk out during the process if they know your dealership will finance them ... today...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Collection Do's And Don'ts A Primer On How To Collect More Cash, More Often With Less Effort

By Chuck Bonanno

Great collectors and collection teams collect cash and in turn “repossess their customers, not their cars.”

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Clearing The Customer Confusion

By Dave Skrobot

Dave Skrobot - Firstly, the service person may be trying to explain to the customer by using too much techno-jargon...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Fall Back On New Promotions

By Dave Skrobot

Dave Skrobot - Safety, Value, Convenience and Price! There are always a number of angles for running a Fall Auto Check up Promotion...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Defending Discrimination Charges

By Ron Smith

Under federal law, an employee has 300 days to file a charge from the last adverse employment action...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Courts Mandate Training For Managers And Supervisors

By Ron Smith

Ron Smith - It has long been the view among attorneys and employer consultants that supervisor training for employers is a must...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Developing A Lifetime Revenue Stream

By Sandra Zabek

Sandra Zabek - The dealership must develop a customer-oriented business process with achieving a continual dialogue across all points of access...

Tags: bhph

August 2006, Auto Dealer Today - WebXclusive

Preparing For Your CPA

By Melody Quinlin

Melody Quinlin - The accounts should be reviewed to not only find posting errors, but to find any asset under $100 that was not in conjunction with other purchases...

Tags: Experts

August 2006, Auto Dealer Today - WebXclusive

Rich Media For Bigger Bottom Lines

By Maxwell D. Skynard

Maxwell Skynard - Rich media helps you overcome the big trust-objection, but does so in a way that makes them hungry to get behind the wheel... 

Tags: Sales Training

August 2006, Auto Dealer Today - WebXclusive

There Is Gold in Your Portfolio!

By Chuck Bonanno

... everybody markets their existing customers. The question is, how well do those programs get executed?

Tags: bhph, Experts

August 2006, Auto Dealer Today - WebXclusive

The Service Department Business - To Be Or Not To Be...

By Chuck Bonanno

Chuck Bonanno - The service business must be approached with the same forethought that you put into entering the Buy Here-Pay Here business....

Tags: Experts

August 2006, Auto Dealer Today - WebXclusive

"Inside-Out" - The Road To Camelot

By Michael Wynns

Michael Wynns - Many of us get discouraged when we look at today’s Internet “mega-dealers” because the results they achieve seem too good...

Tags: Experts

August 2006, Auto Dealer Today - WebXclusive

The Full-Service Appearance Department

By Bud Abraham

Bud Abraham - To enjoy increasing profits from used car sales, the cars have to mechanically fit and or in top shape cosmetically.

Tags: Experts

January 2005, Auto Dealer Today - WebXclusive

CPA Turned BHPH Dealer Finds Success Through Processes

By Harlene Doane

Selling a higher quality vehicle would cause many in the BHPH industry to cringe because that decision has a ripple effect...

Tags: BDC

January 2005, Auto Dealer Today - WebXclusive

Innovative Software - "Win-Win-Win" Scenario

By Randy Barone

Tailored software packages have been developed to create a “win-win-win” purchasing scenario for dealerships,

Tags: inventory

January 2005, Auto Dealer Today - WebXclusive

Your Nobody Called Today

By Maxwell D. Skynard

Maxwell Skynard - For those willing to use a little creativity, yesterday’s nobodies can become very important somebodies to your dealership today...

Tags: Education

Blog

On-the-Point

Jim Ziegler
It's a Nerd Meltdown

By Jim Ziegler
The Alpha Dawg coaches sales managers through a CRM crash, shares advice for desking deals the old-fashioned way, and explains why AutoNation’s rumored pay plan revision and GM’s thrice-delayed Project Pinnacle are doomed to fail.

There’s a Vacancy in Mom’s Basement

By Jim Ziegler
The Alpha Dawg discovers the cure for Millennial Madness and goes deep on certified pre-owned leasing, the case against Sage Auto Group, and the end of the big publics’ shopping spree.

Objects in the Rearview Mirror

By Jim Ziegler

The Big Talent Drain

By Jim Ziegler

Opening Observations

Over the Curb