Article

client relations

July 2013, Auto Dealer Today - Feature

Sales Professional of the Month: Michael Nekava

Michael Nekava, Helms Bros. Inc. Bayside, N.Y.

By Kirsti Correa

Michael Nekava is known on the show floor of the Bayside, N.Y.- based operation as “Mikey Mercedes".

Tags: client relations, creating relationships, Customer Service, repeat and referral sales, top sales associate, top sales producer, Vehicle Sales

June 2013, Auto Dealer Today - Feature

Sales Professional of the Month: Prince Sinsuat

By Brittany-Marie Swanson

More than 4,000 Stokes Honda North customers have purchased cars from Prince Sinsuat in the 12 years he’s worked the showroom floor.

Tags: client relations, creating relationships, CSI score, Customer Service, internet marketing, repeat and referral sales, sales, Sales Tactics, top sales associate, top sales producer, YouTube

May 2013, Auto Dealer Today - Feature

Sales Professional of the Month: Adam Dorn

Adam Dorn, Mohawk Honda Glenville, N.Y.

By ADM Staff

“I’ve never sold a car in my life,” Dorn says. “I’ve educated people on my product to earn their trust enough to have them know that they are getting a fair deal from me.”

Tags: client relations, creating relationships, CSI, Customer Service, repeat and referral sales, sales associate profiles, top sales associate, top sales producer, Vehicle Sales

April 2013, Auto Dealer Today - Feature

Sales Professional of the Month: Dekendrick Woodard

Dekendrick Woodard, Holt Chrysler Jeep Dodge

By Stephanie Forshee

Dekendrick Woodard is an Internet sales manager who’s rolling about 28 vehicles per month, and he’s the No. 1 sales producer at Holt Chrysler Jeep Dodge in Arlington, Texas.

Tags: client relations, creating relationships, Customer Service, internet sales, monthly sales, repeat and referral sales, sales, saturn, top sales associate, top sales producer

February 2013, Auto Dealer Today - Feature

Sales Professional of the Month: Chris Eckert

By ADM Staff

“I just love helping people buy cars,” Eckert said of his position at the Chevrolet, Buick and Cadillac dealership.

Tags: client relations, creating relationships, Customer Service, repeat and referral sales, sales, top sales associate, top sales producer, Vehicle Sales

November 2012, Auto Dealer Today - WebXclusive

Applying a “Back to Basics” Philosophy to Your CRM

By Philip Barras

Expert Philip Barras of Dominion Dealer Solutions discusses how to ramp up sales through the use of your dealership's database. Phil lays out a list of the best CRM practices to energize your database, from using electronic logging systems to conducting a regularly-scheduled save-a-deal review.

Tags: BDC, client relations, CRM, CRM data usage, data mining, digital marketing, Email Marketing, marketing, post sale follow up, Sales Process, software, technology

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