Article

CSI score

July 2013, Auto Dealer Today - Feature

Millennials, Mobile And F&I

By Tom Callahan, President Ally Insurance

Technology in the hands of a skilled F&I salesperson will help empower the customer.

Tags: Consumer Buying Habits, CSI, CSI score, electronic leads, F&I process, Generation Y, Internet customer, internet sales, Millenials, technology

June 2013, Auto Dealer Today - Feature

Sales Professional of the Month: Prince Sinsuat

By Brittany-Marie Swanson

More than 4,000 Stokes Honda North customers have purchased cars from Prince Sinsuat in the 12 years he’s worked the showroom floor.

Tags: client relations, creating relationships, CSI score, Customer Service, internet marketing, repeat and referral sales, sales, Sales Tactics, top sales associate, top sales producer, YouTube

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Blog

On-the-Point

Jim Ziegler
All Things Must Pass

By Jim Ziegler
Ziegler mourns the loss of Gregg Allman as Ford and Hyundai shake up their leadership teams and Carvana struggles to stay afloat.

Join the Battle of Jericho

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Ziegler has harsh words for the so-called geniuses behind escalating factory incentives, political support for autonomous vehicles, AutoNation's 'millennial-friendly' pay plan, and the Carvana IPO.

Don't Run, We Are Your Friends!

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The Future Ain't What It's Cracked Up to Be

By Jim Ziegler

Opening Observations

Over the Curb