July 2016, Auto Dealer Today - Feature
By Ronald J. Reahard
With finance reserve under attack, dealers must be increasingly selective when it comes to F&I products. Top trainer offers guidelines for choosing the products that offer the most value to your dealership and your customers.
Tags: F&I, F&I products, training
May 2016, Auto Dealer Today - Feature
Justifying the existence of the F&I department requires dealers to take a hard look at the value it offers to customers and its effect on the sales process.
Tags: dealers, F&I, F&I products, sales, training
June 2015, Auto Dealer Today - Feature
Adding cameras to your F&I process can boost production and compliance — and put you ahead of the YouTube curve.
Tags: F&I products, F&I video-recording, sales transaction
July 2013, Auto Dealer Today - Feature
By Michael Cassinelli
F&I expert identifies three words producers need to avoid at all costs when working with customers. Find out what they are and what words you should use instead.
Tags: auto finance, Customer Service, extended warranties, F&I, F&I pricing, F&I products, Finance, GAP, Pricing, sales, Sales Process, sales skills, Service Contracts, Word Tracks
June 2013, Auto Dealer Today - Feature
By Tariq Kamal
Two years ago Douglas Duncan started Global Lending Services, a company that is now on the path to becoming a national player in that segment.
Tags: ABS, Douglas Duncan, F&I products, Global Lending Services, GLS, Resurgent Auto Finance, subprime, Subprime Financing
May 2013, Auto Dealer Today - Feature
Google has definitely become a key sales tool for the people manning the front end, but it hasn’t been too kind to the F&I office.
Tags: Dealerships, F&I, F&I products, Finance, Google, Internet Shopper
February 2013, Auto Dealer Today - WebXclusive
By Kelly Wadlinger
Kelly Wadlinger takes a look at the hybrid manager, where the roles of sales and F&I are combined.
Tags: BDC, F&I, F&I manager, F&I products, finanace, Hybrid Vehicle, Industry Summit
November 2012, Auto Dealer Today - WebXclusive
By Kimberly Long
Auto Dealer Monthly editor Kimberly Long explains where dealerships should focus their F&I training efforts. From engaging the customer and creating interest to decreasing customer wait time, Kimberly points out the important parts of F&I training.
Tags: BDC, compliance, customer satisfaction, dealer management system, F&I department, F&I Presentation, F&I products, F&I training, objection handling, Relationship Marketing, Systems Integration
By Kirk Manzo
Kirk Manzo, president of The Manzo Group, identifies the key to increasing product acceptance among your customers. Manzo talks about how to update your presentation of information to increase customer engagement & experience.
Tags: auto finance, BDC, F&I Presentation, F&I process, F&I products, finance product, sales training, technology solutions, using technology
By Jim Ziegler
Ziegler returns to list the 20 essential tasks you must master to become an executive GM and reap the financial rewards, including that elusive $500,000 salary.
By Jim Ziegler
Ziegler mourns the loss of Gregg Allman as Ford and Hyundai shake up their leadership teams and Carvana struggles to stay afloat.
By Jim Ziegler
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