Article

F&I

August 2017, Auto Dealer Today - Feature

High PVR: Fake News or Great News

Getty Images

By Ronald J. Reahard

Dealers have become accustomed to dismissing claims of $1,500 per copy as ‘fake news,’ but that figure might not be as far out of reach as you think.

Tags: F&I, PVR, Revenue, sales training

November 2016, Auto Dealer Today - Feature

Magic Beans and Giants

By Ronald J. Reahard

Top trainer offers a four-step process for improving F&I productivity and profitability in an era marked by a growing demand for transparency and real value.

Tags: F&I, F&I training, productivity, Profitability

October 2016, Auto Dealer Today - Feature

Catch a Fresh Fish

By Tony Troussov

Has your pool of quality applicants dried up? Trainer offers four new ways to find top performers in unexpected places.

Tags: employee, F&I, F&I training, Hiring

July 2016, Auto Dealer Today - Feature

So Many Products, So Little Time

By Ronald J. Reahard

With finance reserve under attack, dealers must be increasingly selective when it comes to F&I products. Top trainer offers guidelines for choosing the products that offer the most value to your dealership and your customers.

Tags: F&I, F&I products, training

May 2016, Auto Dealer Today - Feature

React, Adapt, Win

David Gesualdo

By David Gesualdo

This month’s dealer profile is proof that adaptability breeds success.

Tags: Dealer of the Year, dealers, F&I, Legal, sales

May 2016, Auto Dealer Today - Feature

The Why of F&I

In the finance office, products that fit the needs of the customer, their vehicle and your market offer real value and drive real profits. 

By Ronald J. Reahard

Justifying the existence of the F&I department requires dealers to take a hard look at the value it offers to customers and its effect on the sales process.

Tags: dealers, F&I, F&I products, sales, training

March 2016, Auto Dealer Today - Feature

Commit to Excellence

By Ronald J. Reahard

Build your F&I training program the same way you would build a house: on a solid foundation with expert craftsmanship and high-quality materials.

Tags: F&I, F&I training, Product Sales

October 2015, Auto Dealer Today - Feature

WTF

By G.P. Anderson

Whatever beliefs you and your customers may or may not share, politics and religion have no place in F&I.

Tags: Customer Service, F&I, F&I training

February 2015, Auto Dealer Today - Feature

Revolution Begins at Home Pages

Dealers who believe F&I should move to the front of the sales process should start with their websites. 

By Pete MacInnes

Dealers who believe F&I should move to the front of the sales process should start with their websites.

Tags: F&I, Financing, Online Marketplace, websites

January 2015, Auto Dealer Today - Feature

The Dealer's Choice Awards Presentation

Randy Crisorio (left), president and CEO of United Development Systems Inc. and Jeff Jagoe, senior vice president of agency operations for IAS, celebrate their companies’ Diamond Award wins for F&I Training and F&I Products. 

By Auto Dealer Monthly Staff

For the first time, representatives of companies honored in the annual Dealers’ Choice Awards were invited to accept their awards in person at Industry Summit.

Tags: Auto Dealer Monthly, Awards, Dealer's Choice Awards, F&I

August 2014, Auto Dealer Today - Feature

The Scourge of Apathy

By Ron Reahard

Dealers who wish to meet the $1,400 PRU benchmark must be willing to invest time and money in people, preparation and product knowledge.

Tags: F&I, F&I manager, Ron Reahard

January 2014, Auto Dealer Today - Feature

Training and Retraining: Increase Production

By Rick McCormick

How hungry are your sales and finance teams? Top trainer says the path to increased production is paved by leadership, accountability and proper compensation.

Tags: compensation, F&I, leadership, Rick McCormick, training

January 2014, Auto Dealer Today - Feature

Special Finance: When the Wheels Fall Off

Aging inventory is a symptom of slow sales. Dealers who excel in special finance have learned to stock the type of units that customers and finance companies demand.

By Greg Goebel

Special finance guru weighs in to help troubleshoot your underperforming department.

Tags: benchmark, F&I, Greg Goebel, inventory, personnel, special finance

January 2014, Auto Dealer Today - Feature

How to Increase Credit Leads

Many potential customers are hesitant to share highly personal information online, which may cause them to exit your credit application without completing it. Use the first page to capture their contact information and save the rest for the second page. 

By Ali Amirrezvani

Your F&I pros are experts at securing financing for all types of credit-challenged customers. Drive traffic and capture more leads by demonstrating that same expertise on your website.

Tags: Ali Amirrezvani, automotive, dealer, DealerOn, F&I, technology, Website

November 2013, Auto Dealer Today - Feature

Don't Use Fake Fronts, Hire a Compliance Officer

By Tom Hudson

Is your compliance program the real deal? The magazine’s legal wiz explains why nominating a compliance officer is only the first step.

Tags: automotive, compliance officer, F&I, Legal, Red Flags Rule, Tom Hudson

August 2013, Auto Dealer Today - Feature

‘This Lawyer Walks Into the F&I Office …’

By Tom Hudson

The magazine’s legal expert found several common mistakes in the paperwork for his new car, each of which could cause trouble for the dealer.

Tags: common paperwork problems, conspicuous notices, F&I, FAA, Federal Arbitration Act, Federal Trade Commission, FTC, implied warranty, UCC, used car notice, Used Car Rule

July 2013, Auto Dealer Today - Feature

5 Keys To Better Callbacks

By Kelly Wadlinger

The magazine's F&I pro lays out a five-step primer to getting stronger callbacks from finance sources.

Tags: Auto Lending, automatic allowances, bankruptcies, creating relationships, Credit Bureaus, credit reports, Equifax, Experian, F&I, F&I manager, financing bankruptcy customers, flat program, Relationship lending, special finance, TransUnion

July 2013, Auto Dealer Today - Feature

3 Sales-Killing Words

By Michael Cassinelli

F&I expert identifies three words producers need to avoid at all costs when working with customers. Find out what they are and what words you should use instead.

Tags: auto finance, Customer Service, extended warranties, F&I, F&I pricing, F&I products, Finance, GAP, Pricing, sales, Sales Process, sales skills, Service Contracts, Word Tracks

June 2013, Auto Dealer Today - Feature

Controlling The Deal

By Gregory Arroyo

Unable to ditch his F&I roots, editor Gregory Arroyo makes a strong case for why the F&I office should have a role in a dealership’s CRM efforts.

Tags: CRM, data mining, effects of the recession, F&I, Finance, incentives, Industry Summit, JM&A Group, Sales Tactics, Web Tools

May 2013, Auto Dealer Today - Feature

The Google Effect

Michael Cassinelli is a sales and finance training specialist from IPS Agency. MCassinelli@AutoDealerMonthly.com

By Michael Cassinelli

Google has definitely become a key sales tool for the people manning the front end, but it hasn’t been too kind to the F&I office.

Tags: Dealerships, F&I, F&I products, Finance, Google, Internet Shopper

May 2013, Auto Dealer Today - WebXclusive

Removing The Roadblocks

February 2013, Auto Dealer Today - WebXclusive

The Hybrid Challenge

By Kelly Wadlinger

Kelly Wadlinger takes a look at the hybrid manager, where the roles of sales and F&I are combined.

Tags: BDC, F&I, F&I manager, F&I products, finanace, Hybrid Vehicle, Industry Summit

December 2012, Auto Dealer Today - WebXclusive

Are You Considering F&I in Your Digital Marketing Decisions?

By Ali Amirrezvani

Ali Amirrezvani, president and CEO of DealerOn, discusses changes dealers can make to their digital marketing strategy to include an under-served segment online, F&I.

Tags: automotive SEO, BDC, CAPTCHA code, credit application, F&I, NADA, Online Marketing, search engine optimization, special finance, web marketing, Web Tools, WordPress

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Blog

On-the-Point

Jim Ziegler
All Things Must Pass

By Jim Ziegler
Ziegler mourns the loss of Gregg Allman as Ford and Hyundai shake up their leadership teams and Carvana struggles to stay afloat.

Join the Battle of Jericho

By Jim Ziegler
Ziegler has harsh words for the so-called geniuses behind escalating factory incentives, political support for autonomous vehicles, AutoNation's 'millennial-friendly' pay plan, and the Carvana IPO.

Don't Run, We Are Your Friends!

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The Future Ain't What It's Cracked Up to Be

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Opening Observations

Over the Curb