February 2018, Auto Dealer Today - WebXclusive
By Colleen Harris
Marketing expert offers a three-point plan for capturing and engaging service-bound customers in today’s highly competitive environment.
Tags: CDK Global, Google, parts and service, SEO, service marketing
November 2017, Auto Dealer Today - Feature
By Jim Leman
Kerry Monica and John Perillo invested in a comprehensive retention program that has delivered an additional $274,000 in monthly labor and parts revenue.
Tags: Customer Retention, dealers, parts and service, PPM, ROI
September 2017, Auto Dealer Today - Cover Story
By Jill Pastore
Analytics expert helps determine your gross inventory turnover, true turnover, and fill rate.
Tags: controller, dealers, inventory management, parts and service
By Neetu Seth
Predictive analytics can unlock the information you need to optimize inventory and improve customer loyalty.
Tags: data, fixed ops, parts and service
July 2017, Auto Dealer Today - Feature
By Gary Brooks
Online retailers are entering the aftermarket parts game. Fight back with smart pricing, inventory and data.
Tags: inventory management, parts and service, Pricing, sales
November 2016, Auto Dealer Today - Cover Story
By Brian Schmid
Expert offers a five-step plan to build your service business, encourage existing customers to visit more often, and boost sales of service contracts and accessories.
Tags: Customer Loyalty, Customer Service, parts and service, sales
September 2016, Auto Dealer Today - Feature
By Ryan Williams
Is easy and effective service retention too good to be true? Prepaid maintenance expert offers advice for keeping your shop at capacity.
Tags: Customer Retention, parts and service, PPM
August 2015, Auto Dealer Today - Feature
By Jim Alton
Low turnover and rock-solid policies for labor times and pricing help retain your valuable service customers.
Tags: Customer Service, employee retention, parts and service
July 2015, Auto Dealer Today - Feature
Having trouble hiring quality service technicians? You might not be looking in the right places.
Tags: employees, hiring, parts and service, technician training
August 2013, Auto Dealer Today - Feature
By David Keller, CPA, CFE
An efficient, profitable parts and service operation can generate steady revenue and keep customers coming back.
Tags: customer satisfaction, customers, parts and service, Revenue, service department
April 2013, Auto Dealer Today - WebXclusive
Inspecting your parts department will tell you where your inventory — and your money — is going. The magazine’s resident accounting expert shows you what to look for.
Tags: BDC, financial statements, inventory management, Operational Efficiencies, Operations, parts and service, special order parts, used parts
By Paul Chavez
Tapping the $30 million specialty equipment market is no easy task, but two dealers say it’s not impossible. They open up their playbooks to making accessory sales a profitable venture.
Tags: Accessory Market, aftermarket accessories, BDC, customize, GPS Tracking, parts and service, Profitability, specialty vehicles, Tire and Wheel
March 2013, Auto Dealer Today - WebXclusive
By Daryl K. Tabor
Daryl Tabor looks at how prepaid maintenance plans and courtesy service packages are driving service retention at dealerships.
Tags: BDC, Customer Loyalty, Customer Retention, DMEautomotive, Fideltiy Warranty Services, Generation Y, MediaTrac, parts and service, Prepaid Maintenance, Resource Automotive
February 2013, Auto Dealer Today - Feature
'Momentum' is the theme of NADA's 2013 convention, where dealers will meet to determine how to build on last year's industrywide gains.
Tags: body shop, effects of the recession, Finance, interest rates, Internet, leadership, leasing, Legal, NADA, NADA Convention and Expo, parts and service, Regulations, sales
December 2012, Auto Dealer Today - WebXclusive
CPA David Keller takes a closer look at the importance and responsibilities of an often-forgotten part of the dealership, the accounting department.
Tags: accounting concerns, BDC, common paperwork problems, morale, parts and service, Service
October 2012, Auto Dealer Today - WebXclusive
Author and CPA Dave Keller examines the best way to increase profitability in the parts and service departments.
Tags: BDC, improving your service department, increasing sales, labor to parts ratio, parts and service, Profitability, selling service, technician training
By Jim Ziegler
The Alpha Dawg charts the brief rise and long fall of Johan de Nysschen, the recently departed president of Cadillac and author of the business plan that effectively crowned Lincoln as the new king of American luxury.
By Jim Ziegler
Ziegler believes Uber’s directors should face criminal charges for their role in an Arizona woman’s violent death.
By Jim Ziegler
By Tariq Kamal
Hindsight is 20/20, but at least one industry member saw GM’s latest mishap coming a mile away.
By Tariq Kamal
The Dealers’ Choice Awards are the Yelp of vendors and finance sources.
By Jason Heard
Heard knows delegation and outsourcing are the quickest path to a work-life balance.
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