Article

relationship management

January 2013, Auto Dealer Today - WebXclusive

Reaching the Summit

By Daryl K. Tabor

Get the story from Auto Dealer Monthly’s first-ever CRM Convention, and find out why this new conference is a must-attend in 2013.

Tags: BDC, Consumer Financial Protection Bureau, Creative Selling, CRM Convention, data mining, Industry Summit, relationship management

September 2012, Auto Dealer Today - WebXclusive

Influence is The Key to Cooperation

By Kirk Manzo

Author Kirk Manzo discusses how developing relationships and becoming a more influential person can positively impact all aspects of a dealer's operation, from departmental cooperation to customer relations.

Tags: BDC, Customer Interview, F&I Menu Presentation, F&I sales, networking, relationship management, reputation management, sales department turnover

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On-the-Point

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