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technology

September 2017, Auto Dealer Today - Feature

The Augmented Reality We Work In

Getty Images

By Rob Butz

Learn how new visualization tools can facilitate repair estimates.

Tags: Augmented Reality, sales, Service, technology

August 2017, Auto Dealer Today - WebXclusive

Is Your Technology Attracting the Wrong Talent?

By Sharon Kitzman

Basing your hiring and retention decisions on familiarity with dealership systems could cause you to miss qualified applicants.

Tags: DMS, employee retention, Hiring, technology

August 2017, Auto Dealer Today - Feature

Top 3 Dealer Areas Primed for VR

Getty Images

By Brian Wiklem

Virtual reality could change the way you sell vehicles, accessories, and financing.

Tags: digital marketing, technology, Virtual Reality

July 2017, Auto Dealer Today - WebXclusive

5 Things You Should Expect from a Tech Support Team

By Kurt Olnhausen

Dealer technology expert believes empathy, intelligence, attention to detail, a winning mindset, and teamwork are essential components of an effective tech support team.

Tags: Cox Automotive, Dealertrack, digital retailing, tech support, technology

June 2017, Auto Dealer Today - Cover Story

Acquisition Alert: Be Smart About IT

By Erik Nachbahr

Dealership acquisitions can cost more than the sticker price. Before you acquire your next store, demand an IT assessment that covers software licensing, hardware vitality, network integration, contractual obligations, and phone system compatibility.

Tags: Dealership, Information Technology, technology

May 2017, Auto Dealer Today - Feature

VR Could Solve the Learning Riddle

By Tony Troussov

Top trainer explores the world of virtual reality, which could one day create a ‘batting cage’ in which green peas would role-play scripts and engage in back-and-forth dialogues with simulated customers — all in the privacy of their own imaginations.

Tags: sales training, technology, Virtual Reality

December 2016, Auto Dealer Today - WebXclusive

It’s 2017. Expect More From Your DMS.

Revelers cheer New Year’s fireworks in Valparaiso, Chile. Photo by Andrés Aguiluz Rios

By Kai Nielsen

The reach of new technology extends to your dealer management system, and you should demand a solution that exceeds your expectations.

Tags: digital retailing, DMS, DMS integration, technology

March 2016, Auto Dealer Today - Feature

Pushing Boundaries

David Gesualdo

By David Gesualdo

New technology is not a substitute for salesmanship, but it can create more opportunities to do business the right way.

Tags: Customer Service, Geofencing, Regulations, technology

December 2015, Auto Dealer Today - Feature

A Good Fit

By David Gesualdo

Digital marketing is attracting increasing numbers of bright young minds to the automotive industry.

Tags: digital marketing, online shoppers, technology

August 2015, Auto Dealer Today - Feature

The Art of Connectivity

Customer service is greatly enhanced by the ability to access vehicle information from anywhere on the property, and even more so when that information can be shared between locations. 

By Jim Rogers

Dealers are using unified communications to improve customer service and drive sales.

Tags: communication networks, Connected Vehicle, technology

August 2015, Auto Dealer Today - Feature

Technical Issue

David Gesualdo

By David Gesualdo

For better or for worse, the proliferation of technology and data is effecting sweeping changes throughout the auto industry.

Tags: Data, digital marketing, technology

March 2015, Auto Dealer Today - Feature

The New Old Guard

Twenty years into the Digital Age, some dealers still refuse to acknowledge the shift toward and profit potential of properly converted Internet leads.

By Toni McQuilken

Twenty years into the Digital Age, some dealers still refuse to acknowledge the shift toward and profit potential of properly converted Internet leads.

Tags: lead generation, sales, technology, training

March 2015, Auto Dealer Today - Feature

The Future Is Now

For third-party lead providers, it's clear that providing dealerships with the highest quality leads, in the areas they wish to target, will be key.

By Toni McQuilken

Experts agree that lead procurement and management is changing rapidly — too rapidly, perhaps, for some dealers to keep up.

Tags: Internet Leads, technology, Virtual Showroom

February 2015, Auto Dealer Today - Feature

Break the Chains of Desktop Detainment

By Geoff Bedine

New mobile tools are making a difference in unexpected areas, including the trade-in appraisal process.

Tags: technology, Trade-In Appraisal, Vehicle Appraisal

January 2014, Auto Dealer Today - Feature

How to Increase Credit Leads

Many potential customers are hesitant to share highly personal information online, which may cause them to exit your credit application without completing it. Use the first page to capture their contact information and save the rest for the second page. 

By Ali Amirrezvani

Your F&I pros are experts at securing financing for all types of credit-challenged customers. Drive traffic and capture more leads by demonstrating that same expertise on your website.

Tags: Ali Amirrezvani, automotive, dealer, DealerOn, F&I, technology, Website

October 2013, Auto Dealer Today - Feature

The Fix Is In: Tips for Building a Service-Only Website

Dealers don’t need the brand recognition of a national chain to compete for local service business. A standalone website with a page for each service, including tire services, will drive more traffic to your service department.

By Ali Amirrezvani

Technology expert suggests building a service-only website to boost fixed-ops income.

Tags: Ali Amirrezvani, car dealer, fixed operations, Google, technology, Website

July 2013, Auto Dealer Today - Feature

Millennials, Mobile And F&I

By Tom Callahan, President Ally Insurance

Technology in the hands of a skilled F&I salesperson will help empower the customer.

Tags: Consumer Buying Habits, CSI, CSI score, electronic leads, F&I process, Generation Y, Internet customer, internet sales, Millenials, technology

June 2013, Auto Dealer Today - WebXclusive

Data-Driven Sales

By Courtney Cole

The magazine’s back-page columnist lays out a plan for getting customers to pull the trigger on a new car. All it takes is a little tech and the right data.

Tags: BDC, Customer Loyalty, Customer Retention, data mining, dealer website, marketing, repeat and referral sales, ROI, technology

February 2013, Auto Dealer Today - Feature

Use It, Or Lose It

By Philip Barras

Technology insider says no dealership should be without a CRM tool — that’s unless your operation closes 100 percent of its customers on the first try.

Tags: Closing Ratios, Creative Selling, CRM, data mining, marketing, reputation management, social media marketing, technology

January 2013, Auto Dealer Today - WebXclusive

Managing Multi-Regional Operations: Stewart Management Group Finds Success in Market Diversification Cont'd

By John Carroll

John Carroll -The same is also true for advertising. In Birmingham, they stick strictly with TV. In Tampa, it’s newspapers. In Jacksonville, it takes a combination of both. It all depends on what is successful in the marketplace.

Tags: advertising, BDC, communication networks, multi-regional operations, newspaper advertising, radio ads, technology, telecom, television advertising

December 2012, Auto Dealer Today - WebXclusive

The Evolution of CRM

By Daryl K. Tabor

CRM technology has transformed the way cars are sold. Author Daryl Tabor looks at how CRM has changed over the years and incorporated emerging tools like social networking and mobile devices.

Tags: BDC, consumer loyalty, CRM, CRM data usage, Customer Loyalty, Customer Retention, demographics, digital marketing, Dominion Dealer Solutions, marketing, mobility, Relationship Marketing, target marketing, technology

November 2012, Auto Dealer Today - WebXclusive

Applying a “Back to Basics” Philosophy to Your CRM

By Philip Barras

Expert Philip Barras of Dominion Dealer Solutions discusses how to ramp up sales through the use of your dealership's database. Phil lays out a list of the best CRM practices to energize your database, from using electronic logging systems to conducting a regularly-scheduled save-a-deal review.

Tags: BDC, client relations, CRM, CRM data usage, data mining, digital marketing, Email Marketing, marketing, post sale follow up, Sales Process, software, technology

October 2012, Auto Dealer Today - WebXclusive

Strengths and Weaknesses of Inventory Management Processes

By Kimberly Long

Kimberly Long, editor at Auto Dealer Monthly, discusses how to tackle your inventory management process to make your dealership successful. Kimberly compares different management techniques ranging from inventory management tools to use of technology to help your dealership maximize it's ROI.

Tags: accountability, BDC, business tools, dealer management system, Inventory Management, Online, special finance, technology, used car profitability, Used Car Rule, vAuto, Vehicle Appraisal

October 2012, Auto Dealer Today - WebXclusive

Structuring the Win-Win-Win Deal

By Greg Goebel

Special finance expert Greg Goebel details how to structure a deal that maximizes the dealership's profit opportunity while still making winners of the customer and the finance company.

Tags: BDC, Deal Structuring, Dealer Software, desking, Finance, Inventory Management, ProMax Online, Qualifying Buyers, software, special finance, special finance win win, technology

September 2012, Auto Dealer Today - WebXclusive

Trendy is Nice, But Don’t Forget the Basics of CRM

By Philip Barras

New CRM technology is great but by itself is not enough for success in customer relationship management. Author Philip Barras discusses the importance of strong CRM processes with an emphasis on the basics.

Tags: BDC, CRM, CRM data usage, Customer Retention, sales training, software, technology

August 2012, Auto Dealer Today - WebXclusive

Finding the Right Balance in CRM at Germain BMW of Naples

In Naples, Fla., the management staff at Germain BMW recently took on the task of better managing phone traffic. The answer was enlisting a call monitoring company, hiring a customer relations manager to handle some BDC-type functions and improving processes.

By Kimberly Long

At Germain BMW of Naples, the store’s customer relationship management strategy was built around maintaining the balance between handling leads efficiently and maintaining a personal touch.

Tags: a phone call and a call guide., BDC, CallRevu, CRM, Customer Relations, customer relations manager, Customer Retention, data mining, follow up, Internet Leads, repeat customers or referrals, sales training, software, technology

August 2012, Auto Dealer Today - WebXclusive

Technology Has Transformed Dealerships

By Joseph Clementi

Author and dealership general manager Joseph Clementi reflects on the numerous ways in which technology has impacted all parts of the dealership.

Tags: ACV, BDC, CRM, CSI, DMS, inventory, SEM, SEO, technology, using technology, vin scanning

September 2006, Auto Dealer Today - WebXclusive

E-Contracting Is Here To Stay

By Becky Chernek

Becky Chernek - The approval process and the funding of the deal are completed so quickly that consumers can get into and out ... with less aggravation.

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

The "Dirty" Word In Your Dealership: Are You Using It?

By Harlene Doane

Harlene Doane - Every department, every system, every process in the dealership requires a commitment from the dealer to succeed.

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Pay Plans: An Employee And Employer Evaluation

By Harlene Doane

Harlene Doane - Have you ever wondered if a pay plan fair? The question is: “How do you evaluate your pay plan to determine fair?" A great pay plan has to be fair to the ...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Dealer Adds Retail Establishments To Online Sales

By Harlene Doane

Harlene Doane - Advertising cost for online sales runs about $100 per unit, which is much lower than industry averages for conventional sales...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Dealership Excelling With Niche Credit Market

By Harlene Doane

Harlene Doane - The answer is an open Chapter 7 Bankruptcy program that Special Finance Manager Mike Anthony has perfected ...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Work Smarter, Not Harder

By Craig Colender

Craig Colendar - When I was working in dealerships, I would write out each salesperson’s previous yearly results, set aggressive goals for the coming year and then apply the math necessary to get the job done: how many phone ups per day, floor ups per day, be-backs etc. I would review the game plan with each salesperson, enthusiastically emphasizing the ...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

What A Dealer Needs To Know About Running A Professional Detail/Reconditioning Department

By Bud Abraham

Bud Abraham - "we've always been able to operate the department with little equipment and low paying, entry level people."

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Photographing Vehicles For eBay Listings

By Rob Chesney

Rob Chesney - ...good photographs of a vehicle are critical as they lend credibility and verify product attributes...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Online Programs Make Listing Auction Vehicles A Smooth And Easy Ride

By Rob Chesney

Rob Chesney - eBay Motors’ Preferred Solution Provider program ensures that these tools function correctly with eBay’s software and policies...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Find Lost Profits: Mind Your Dealership's Operation

By Jeff Smelley

Jeff Smelley - Inefficient daily operations in a dealership cost money, REAL MONEY, and unlike a missed sales opportunity, poor dealership operations will continue to cost money until fixed.

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

What Exactly Is DMS?

By Jeff Smelley

Jeff Smelley - DMS stands for Dealer Management System ... a system yielding quantifiable, reliable and timely information to the dealer

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

"He Said, She Said," Or Why We Build Courthouses

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - The motion is usually based on the dealer’s claim that the car buyer has failed to state sufficient facts to make out a viable claim...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

The "Consumer Wins" Argument For Starter Interrupt Devices

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - dealers and finance companies operating in the sub prime arena believe that the use of starter interrupt devices is a good thing...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Advertising & Marketing: Is It Rocket Science?

By Dan Henderson

Dan Henderson - There is a difference between advertising and marketing. Advertising is used to create awareness where marketing is the selling of goods and products. In the car business we should always be marketing.

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Polk Debate Settled

By Brian Hudson

Brian Hudson - What the situation cried out for was for guidance from someone or some body that actually knew something about TILA and Reg. Z...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Welcome To The Gramm-Leach-Bliley Privacy Act

By Keith E Whann

Keith Whann - “financial products and services” includes the financial institution’s evaluation of information collected in connection ...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Overlooked Profit Potential

By Kevin Day

Kevin Day - When was the last time you sent your people to a training course or had a professional trainer come to your store? I would recommend an ongoing training program in place that utilizes the menu process. In today’s society our finance department must not only make money, but must also

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

What's Your Game Plan?

By Jim Jensen

Jim Jensen - Our lives are complicated by things that concern us, but sometimes those are things that we have very little or no control over, such as geopolitical events or business closings ...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

F&I Manager Or Clerk?

By Bryan Goudy

Bryan Goudy - The F&I office ... it has changed forever the way automobile dealers sell their accessories and aftermarket products.

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Asking For The Sale

By Darin B. George

Darin George - Never forget how you felt when you bought your first car. The emotional intensity level of the customer is at its highest, and how we proceed will determine if we sell the vehicle ...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Its all Psychology

By Darin B. George

Darin George - Never write down the first or second number the customer says because it will give them hope ...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Dealing With The Price Shopper

By Darin B. George

Darin George - Giving a customer our best price to shop around with can be done by the receptionist or a salesperson with a heart beat ...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Negotiating And Increasing Gross Profit - Part One

By Darin B. George

Darin George - There is an old saying in the car business...“the customers that pay more are your best and happiest customers for life”.

Tags: technology

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