There are two primary methods of training, by ROTE and by UNDERSTANDING. The by rote method entails giving the trainee a specific step by step approach to the job which is not to be questioned simply followed. The BY UNDERSTANDING method informs the trainee of four key elements of their job: WHAT, WHY, HOW and WHEN. By ROTE is a short cut approach that lacks the substance required for an employee to be successful. Therefore, I will focus on the UNDERSTANDING method of training which does provide the tools necessary for success.
Starting with WHAT empowers the trainee by defining the job at hand, not in terms of the details but in a broader functional definition. This foundational information provides direction and meaning to their job as well as an understanding of the bigger picture.
The WHY informs the trainee of the importance of the job and why he/she must be diligent in their performance and that executing their job effectively is necessary for others to be able to perform their jobs correctly, therefore imparting a sense of responsibility and pride in their work.
The HOW now fills in the details of the job giving specific instructions regarding the completion of the task, thereby providing relevance and real life application of the WHAT and WHY.
The WHEN clearly defines the expectations regarding their performance. They know what is required for success and it provides the trainee with a means of self managing to assure compliance with time deadlines and to measure their own performance.
Training needs to be consistent and follow a format that assures that each job will be handled with competence and confidence. You may choose to develop and implement such a training program in house or find a reliable source of classroom training which can provide your admin staff with the tools for success. Act today, for your success depends on their success.
Vol 2, Issue 8