When your computer system is working smoothly, you should have a very helpful tool that enhances your business operation. However, when your system is not working smoothly who is responsible and at what cost? Computer system support is a widely varying service provided by your software/hardware suppliers. Most of us have an idea of what support means to us, but is your definition the same as your software/hardware provider(s)? We operate our businesses in an increasingly complex environment where all facets of your computer system can be affected by any given component at any given time. Internet access, the configuration of your operating system (Windows, Unix, Linux etc), your hardware, your employees and your application software all interact to provide ever more powerful tools to help your business.
We have been led to believe that it’s a plug-n-play world. Hook it up, load it up and everything will work smoothly. While this is true some of the time, it is by no means the norm. When there is a problem, typically the first phone call is to your application software provider. Your DMS, F&I, BHPH or other software is the most visible component of your system; it is what you rely on to complete your work and control your business.