These employees are often expected to implement these techniques themselves, but find little time for change once they return to work and are consumed by their old habits. They may not even try to utilize the new ideas because they are overwhelmed by their current work load. These realities can be overcome and it is management’s responsibility to overcome them.
Management may fail to communicate their expectations. Enhancing your training investment requires that you be involved. Know what to expect from training. Knowing the information covered and what you want your people to bring back with them is the first step. If you don’t know what the training is going to cover, why are you spending the money to send them? Next, communicate your expectations to your employee. If it’s sales training, let them know you want them to improve their communication skills, negotiation skills or closing skills. Your people can then zero in on the information you want them to understand because they know your reasons for the training as well as your expectations.
Management may fail to follow up with personnel after training to assist in applying the new information. This can be accomplished by debriefing each person individually or as a group after attending training. Debriefing is a time to learn what they learned, ask them how they intend to use this information to improve performance or suggest ways in which they might apply their new knowledge. During this time, plan with them a method of implementation of their new knowledge and discuss the anticipated results. How will these results be apparent? How will they benefit from applying their new found knowledge? Let them know that while work must go on, the time and effort required to create better work practices will yield results that you can measure.
Follow up at regular intervals to see how each new idea is working out. Is it part of their regular routine now? If not, why not? This follow-up is essential to helping each person reach their new potential and maximize your return on training.
The success or failure of training depends on the leadership of management and their commitment. While this article is directed to outside training it also applies to in-house training programs. Management’s time and effort in the training process is invaluable. Let your people know that their professional development through training and follow-up is worth the effort and you will see a better return from your dollars spent.
Vol 2, Issue 12