You or your controller/office manager should verify the manual and or computer generated F & I log income to your applicable general ledger income accounts each month and investigate the differences. Some dealerships incur differences because they are using F & I software that is fully not integrated to their general ledger. F & I should always provide a copy of the F & I log to accounting for their records and to compare totals at month end.
F & I income should be recorded at the same time as the car deal in your general ledger. Do not wait to see what your lender decides to pay you! How do you know they are right? Recording the income in advance and then posting the cash received highlights differences that may reflect problems with your F & I calculations, the bank’s calculations or inaccurate recording of the car deal. You should investigate any differences over a preset amount ($5 for example) by giving a schedule of the amounts to your F & I manager requiring an explanation of the differences. By verifying these differences and the reason why, you can identify problems and take corrective action to minimize future problems. Setup a separate “income adjustment” account for each product to track differences you write off. By recording these in a separate adjustment account, your income accounts will always match your F & I log.
One of the other reasons why the income from the log should be verified to the general ledger is that many dealers tie F & I pay plans to these logs, rather than their general ledgers. This should be avoided at all times. You should only pay off of the general ledger amounts after accounting verifies it matches your log.
Everyone has or will incur F & I chargebacks. How and when should they be recorded? Should you charge your new F & I manager for the prior manager’s chargebacks? Many dealers don’t charge them back and end up paying higher commissions now and then also paying for the chargebacks later after the new F & I manager has left for another store. Then the dealer repeats this scenario with the next F & I manager. The dealer always loses two ways when this happens.
Another method, other than recording actual chargebacks received each month to arrive at net F & I commissionable income, is to use your average chargeback percentage of income recorded for the prior rolling 12 months. Arriving at a monthly average is as easy as setting up not only an income account for each product, but also a separate “chargeback” general ledger account. Post all your chargebacks from the different lenders to this account instead of your income account. Then calculate the percentage each month of chargebacks versus income. Using an average of the prior rolling 12 months helps even out some of the high and low months. Update the average chargeback rate you use every three months, to help even out some of the high and low months. This is fair to the dealer and also should be fair for the F & I manager. You should always apply, from the point of hire, some chargeback method for your F & I manager.
You should carefully read each lender’s dealer contract before you sign. Many dealers think there are no chargebacks after three payments. They later found out that three payments do not necessarily equal three months. They ended up being charged back up to a year later when the lender finally decided to repo the vehicle or the customer paid off the contract early (after 4 to 5 months) before three payments were made.
Setting up a chargeback account for each income type enables you to compute your chargeback percentage for each type. Since each type of income normally generates different rates, you should be able to review the monthly trend for any major changes that may appear.
Tracking how much time has passed from sale to chargeback time can also be useful. Short times (within 3 months) will normally reveal you are charging higher than normal rates or selling more products than the customer really needs or wanted.
To maximize your F & I income now and in the future, review your compliance for solid internal controls and accounting methods. It does pay off.
Vol 2 Issue 8