Article

Telemarketing Sales Rule

November 2010, Auto Dealer Today - WebXclusive

by Jennifer Murphy Bloodworth - Also by this author

The Telemarketing Sales Rule (TSR) regulates telemarketing, which is defined as “a plan, program, or campaign . . . to induce the purchase of goods or services or a charitable contribution.”

Among other things, the TSR:
• prohibits calling consumers on the National Do Not Call Registry
• requires disclosures of specific information
• prohibits misrepresentations
• limits when telemarketers may call consumers
• requires transmission of Caller ID information
• prohibits abandoned outbound calls (“Abandoned calls often result from the telemarketers’ use of predictive dialers … An outbound telephone call is ‘abandoned’” if a sales representative isn’t connected to the call “within two seconds of the person’s completed greeting.”), subject to a safe harbor
• prohibits unauthorized billing
• sets payment restrictions for the sale of certain goods and services
• requires that specific business records be kept for two years
• prohibits making outbound telemarketing calls outside the hours of 8 a.m. and 9 p.m.
• prohibits the use of prerecorded messages unless the customers has given written consent

Penalties for non-compliance: Violating the TSR can lead to civil penalties of $16,000 per violation.

Helpful link(s)/Source(s):
http://www.ftc.gov/bcp/edu/pubs/business/marketing/bus27.shtm

Please note: This is not legal advice and dealers should always seek the assistance of qualified legal counsel.


From "19 Laws, Rules and Regulations That Can Cost You More Than Money" in the September 2010 issue of Auto Dealer Monthly.

Your Comment

Please note that comments may be moderated. 
Leave this field empty:
Your Name:  
Your Email:  

Blog

On-the-Point

Jim Ziegler
Convention and Super Bowl Hangovers

By Jim Ziegler
The Alpha Dawg has a lot of ground to cover after a memorable trip to New Orleans, a soul-crushing loss to the Patriots, and more factory mischief than one man can take.

Welcome to Saturation Nation

By Jim Ziegler
‘Da Man’ has a message for the manufacturers flooding the market with inventory and the dealers who have to sell it off.

Turn Out the Lights, the Party's Over

By Jim Ziegler

The Leads Are Weak

By Jim Ziegler

Opening Observations

Over the Curb