DP's Office

Useful Articles

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Who’s Afraid of the Electric Inventory?
ChannelNet’s Paula Tompkins wants dealers to modernize their sales and customer service processes before disruptive vehicle technology forces their hand.
Usher in a New Era of Vehicle Sales
It’s not too late to bring your dealership up to speed with the changing habits of car buyers. Indiana dealer Peyman Rashid has a three-step plan.
3 Ways to Empower Dealership Workers
Learn how dealers and other customer-centric business owners are empowering staff to promote loyalty and improve CSI.
Q&A: Service Does Not Equal Sales
Assuming every service customer will remain blindly loyal to the dealership is a mistake that costs unwitting dealers countless sales.
Service Advisors Are Exempt From Overtime Rules
Auto dealers finally have an answer to a critical compensation question thanks to a 5-4 Supreme Court decision in the Navarro v. Encino Motorcars case.
One-On-One With Future Automotive's Steve Pleau
Newly minted Ford Dealership Hall of Fame member Steve Pleau reflects on his nearly 50-year career and describes his surprise induction.
4 Action Steps for Bold Dealers
Managers, staff, and customers all benefit from true leadership. Follow these four action steps to uncover and correct the broken processes that are holding you back.
The Problem Child: Rein in Your Service Staff
Whether underperforming service advisors don’t know how to hit their goals or simply refuse, dealers must be prepared to take forceful action.
Sexual Harassment: 4 Pillars of Effective Training
Make anti-harassment training stick by creating a program that addresses leadership and accountability, clear policies, compliance training, and reporting and investigation.
It’s a Process: How BPM Benefits Dealers
Omnichannel systems are backed by business process management, which works behind the scenes to manage the components of online and instore sales.

DP's Office News

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automotiveMastermind Announces Promotion of Three Company Leaders
The promotions will help the organization focus on continued growth and product development, officials said.
Black Book Teams With Mobility Sales on Vehicle Buyback Program
Under the new partnership, automotive dealers will be immediately alerted through Mobile Sales Solutions’ Vin-Up portable scanner and printer to a vehicle’s latest Black Book value when it's dropped off for service, enabling better resale opportunities with their service customers.
Head of Cadillac Departs
Johan De Nysschen has left the company to pursue other interests. The news comes nearly four years after he was named head of General Motors’ luxury brand.
Rich LeFurgy Joins LotLinx Board
Established technology advisor and early LotLinx investor brings years of AI and data-driven experience to the company.
J.D. Power Integrates Car Ratings Into NADAguides.com
NADAguides.com now features J.D. Power's quality, reliability and performance ratings, and reviews. The planned site enhancements occur just eight months after J.D. Power acquired NADAguides.com.
Calif. Dealers Seek New Protections Under State's Franchise Laws
New legislation aimed at strengthening dealer protections under California’s franchise laws will have its first committee hearing on Monday. One of its provisions specifically addresses the disclosure policy General Motors issued last summer regarding the sale of non-GM service contracts.
U.S. Senate Approves Resolution to Repeal CFPB’s Dealer Participation Guidance
Today’s vote leaves it up to the House of Representatives to pass its version of the joint resolution of disapproval. Once that happens, only the president’s signature stands in the way of the industry’s more than five-year campaign to get the CFPB’s controversial guidance repealed.
APCO Names David Vickers CFO
The company’s new CFO brings 35 years of experience in the insurance and automotive industries to the role, having most recently served as executive vice president and CFO of The Warranty Group.
Wells Fargo Faces $1 Billion Fine for Mortgage and Auto Insurance Issues
Wells Fargo’s first-quarter earnings call was staged amid a string of regulatory concerns, declining auto originations, and the sale of a Puerto Rican subsidiary. But the company’s chief executive said the bank’s auto finance business will grow again.
Ferman Volvo Honored by Xtime
Xtime presented Ferman Volvo Cars of Tarpon Springs, Fla., with its first-ever Customer Experience Excellence Award.