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How to Crack the Credit Union Code
Use this four-step process to understand how credit union executives think, offer your customers a reliable and trusted financing source, and build a long-lasting and mutually beneficial partnership with a local business.
You Need a Game Plan for a Flat Market
Stay competitive in a flat market by refocusing on the fundamentals of new-inventory management, forecasting, and tracking.
Win the War for Dealership Talent
Recruit more effectively and equip new sales pros for lasting success in your showroom.
Save Our Summer Sale!
Heard has the five-step plan you need to salvage your slow summer sales season before the clock strikes midnight on Labor Day.
6 Ways to Fix Your Loaner Program
Turn a profit killer into a profit generator with a proven, six-step process that reduces costs and improves retention.
Dealer Principal as Big Brother
Dealers who undertake electronic surveillance of employees’ emails and phone calls must be aware of state consent requirements and tread carefully to avoid violating a maze of federal laws.
Fixing the F&I Time Delay
Self-selection tools can reduce your average turn, accelerate deliveries, and improve F&I production.
Opinion: Dealers Must Prepare for Trump Tariffs
Dealers and manufacturers have a major stake in the outcome of the Trump administration’s new tariffs, starting with the pricing of vehicles and parts.
4 Ways to Attract and Keep Millennials
Erase the showroom stigma by making your dealership the workplace of choice for motivated and purpose-driven millennials.
Eric Johnson, partner at Hudson Cook LLP The CFPB’s Spirit Lives On
In the first of a series of F&I Think Tank webinars, attorney Eric Johnson offered a wake-up call to dealers and F&I professionals who thought the industry won a decisive victory over the Consumer Financial Protection Bureau when the federal agency’s auto finance guidance was rescinded in May.

DP's Office News

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Drive Motors Adds Former Dealer.Com Exec to Leadership Team
Chris Gugliotta, a former executive with Dealer.com and Lithia Motors, has joined the startup as head of strategic partnerships. He will be responsible for leveraging Driver Motors’ digital retailing tools for the industry’s largest finance sources and vehicle OEMs.
GM Rolls Out Optional Extended Warranty
The new extended ‘bumper-to-bumper’ warranty isn’t designed to act like a dealer-offered service contract. Repairs can be completed without filing a claim and there are no deductibles. The option also is included in a vehicle’s overall price.
Black Book Valuation Data Now Integrated With CDK’s Lightspeed EVO
The integration of Black Book’s data is expected to help Lightspeed EVO users realize stronger profit potential with a more precise valuation process for trade-in motorcycles and powersports vehicles.
Auto/Mate Integrates With DocuBizz
Auto/Mate has integrated its DMS with DocuBizz, an invoice workflow solution designed to streamline accounts payable processes in auto dealerships.
VisionMenu Becomes Vision Dealer Solutions
The software solution provider today announced its rebranding and the release of a new remote sales tool designed to handle an entire deal electronically.
Roadster Launches Desking Solution
Express Desking integrates directly into a dealership’s branded Express Storefront, and allows sales agents to instantly message their desk managers, gain approvals on deal terms, and customize payment menu options without ever having to leave the customer’s side.
Edmunds: Auto Loan Interest Rates Climb Back to Pre-Recession Levels
With September in the books, Edmunds reported this week that interest rates have stayed above 5% for eight months in a row and now mirror levels not seen since before the Great Recession.
Black Book’s Retention Index Climbs to October 2016 Level
The firm’s Used Vehicle Retention Index for September increased by 1.9% from a year ago to 116, with all vehicle segments showing increases. The compact crossovers, mid-size crossovers, compact car, full-size pickup, and mid-size car segments were the main drivers.
Survey: Premium Audio Drives New-Car Selection
Premium-brand audio systems remain an important deciding factor for car buyers, according to the latest report from IHS Markit.
DealerSocket Reaches Major Milestone
The technology firm this week announced that more than 100 million vehicles have been sold through its software platforms since the company was founded out of the garage of co-founders Brad Perry and Jonathan Ord.