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Useful Articles

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6 Ways to Fix Your Loaner Program
Turn a profit killer into a profit generator with a proven, six-step process that reduces costs and improves retention.
Dealer Principal as Big Brother
Dealers who undertake electronic surveillance of employees’ emails and phone calls must be aware of state consent requirements and tread carefully to avoid violating a maze of federal laws.
Fixing the F&I Time Delay
Self-selection tools can reduce your average turn, accelerate deliveries, and improve F&I production.
Opinion: Dealers Must Prepare for Trump Tariffs
Dealers and manufacturers have a major stake in the outcome of the Trump administration’s new tariffs, starting with the pricing of vehicles and parts.
4 Ways to Attract and Keep Millennials
Erase the showroom stigma by making your dealership the workplace of choice for motivated and purpose-driven millennials.
Eric Johnson, partner at Hudson Cook LLP The CFPB’s Spirit Lives On
In the first of a series of F&I Think Tank webinars, attorney Eric Johnson offered a wake-up call to dealers and F&I professionals who thought the industry won a decisive victory over the Consumer Financial Protection Bureau when the federal agency’s auto finance guidance was rescinded in May.
3 Factors Impacting 2018 Auto Shipping Costs
Transportation and shipping expert identifies three reasons auto transportation costs are up this year.
3 Ways Smart Dealers Manage Inventory
Dealer software expert lists three steps you can take today to improve the way your inventory is sourced, cataloged, and appraised.
How to Handle the Dreaded Termination Meeting
Clear communication, an ironclad process, and managerial teamwork can make firing dealership employees easier and reduce the risk of wrongful termination lawsuits.
3 Ways to Improve Training in Your Store
When managers demonstrate discipline in scheduling, preparing for, and delivering training, sales and F&I professionals develop the skills they need to meet and exceed their goals.

DP's Office News

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Former GM Exec Kim Brink Joins DealerSocket’s Board of Directors
Brink brings to the tech firm’s board of directors more than two decades of experience with General Motors, NASCAR, and Ford Motor Co.
Study: Autonomous Vehicle Awareness Rising, Acceptance Declining
A new study from Cox Automotive shows that consumers now have a deeper understanding of the complexities involved when creating a self-driving car, which is causing them to reconsider their comfort level when it comes to handing over control.
Alert: Phishing Scam Targets Agents
Jeff Wanning of the Central States Family of Companies is warning F&I agents and their staffs to be on the lookout for fraudulent emails amidst a rash of agency hacks.
F&I Dealer of the Year Nomination Period Extended to Aug. 24
Dealership employees, general agents, vendors, finance sources, and F&I product providers are encouraged to nominate their stores and dealer clients for F&I and Showroom's F&I Dealer of the Year award, sponsored by American Financial & Automotive Services Inc.
Upstream Remarketing Keeping Used-Vehicle Values Strong
Depreciation through the first half of 2018 stood at 13.7%, much lower than the 16.3% rate recorded in the year-ago period. Analysts say upstream remarketing has kept values strong despite the tidal wave of off-lease vehicles that returned to market during the period.
Manheim Used Vehicle Value Index Up 5.1% in July
June’s ‘abnormal bounce” in used-vehicle values continued in July, resulting in the Manheim Used Vehicle Value Index rising to 136.9.
J.D. Power: Lender Availability, Responsiveness Drive Satisfaction
Big winners in the firm’s 2018 U.S Dealer Financing Satisfaction Study include Mercedes-Benz Financial Services in the Captive Luxury Segment, Volkswagen Credit in the Captive Mass Market segment, Citizens One Auto Finance in the Noncaptive category, and TD Auto Finance in Floorplan.
Equifax: Subprime Pullback Continued in Q1
Subprime originations fell 4.5% from a year ago to 1.841 million in the first quarter, a period in which total outstanding balances topped a quarter trillion, the firm reported.
Morgan Auto Group Acquires First Hyundai Store, Third Mitsubishi Dealership
The acquisitions bring the dealer group’s rooftop count to 32. In the Tampa, Fla., area alone, Morgan Auto Group now represents 10 brands across 10 stores.
Industry Summit to Focus on the Future of F&I
Online F&I will be a key focus at Industry Summit 2018, which will allow dealers to learn about the challenges and opportunities ahead for the F&I product side of the business while their F&I teams get compliance certified and trained by the best in the business.