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Allen Turner’s Pensacola, Fla. Hyundai dealership beat out 800 competitors nationwide to earn DealerRater’s 2016 Dealer of the Year honors.  Photos by Caleb Pierce The Ratings Giant
Allen Turner credits his Hyundai store's 2016 Dealer of the Year award to a customer-first sales and service philosophy that has generated more than 1,000 positive reviews on DealerRater.
Take Control of Your Used-Car Inventory
If you give your used units the attention they deserve, they will reward you with increased profits.
Photo: James Pierce How to Get Your Dealer License
Expert offers a six-step plan for first-time auto dealers.
The Honda Civic was the No. 1 leased vehicle in the U.S. last year, a sure sign that leasing’s popularity is no longer limited to the highline segment. Courtesy American Honda Motor Co. What to Expect in 2016
Dealers have much to look forward to in 2016, a year in which new-car sales are expected to continue to rise and a number of other trends will affect the way you do business.
PHOTOS BY DAN MCCABE/REALCUSTOMER.COM Building an Online Empire
Toni Anne Fardette has taken Atlantic Auto Group’s BDC and digital marketing campaigns to the next level.
Consolidation Nation
Berkshire Hathaway acquired 78 dealerships when it purchased the former Van Tuyl group this year, but it was only one of many recent mergers and acquisitions in the dealer space.
Far From Over
Volkswagen will find a way to recover from its historic deception, but dealers will still be forced to cope with the fallout.
Ecommerce Director Rico Glover (right) and General Manager Tim Roussell are driving a restructuring of Bryan Honda in Fayetteville, N.C., where Glover’s online marketing efforts include multiple, ongoing social media campaigns. The Social Media Superman
Rico Glover is on the path to success at Bryan Honda, where he and General Manager Tim Roussell are building a small-city dealership into an online powerhouse.
Photo: Robin David Merchants Auto Is Winning
General Manager Adam Secore’s focus on people, process and product has helped Merchants Auto minimize turnover and increase sales by 89% in four years.
Photo: Procsilas Moscas Your Car Dealer Gift Guide
What do you get for the dealer who has everything? Check out a few ideas you may not have considered.

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TradeRev Wins Gold Award in 11th Annual IT World Awards
TradeRev CEO and President Mark Endras announced today that his company’s product, a vehicle appraisal and auctioning system for automotive dealers, was named the Gold winner in Network Products Guide’s 2016 IT World Awards in the Hot Technologies category.
RoadVantage Wins Dealers’ Choice Platinum Award
RoadVantage has won a Platinum Dealers’ Choice Award in the F&I Products category, marking the second year in a row the F&I product provider earned an award in this category.
EasyCare Names New National Director of New Business Opportunities
The F&I product provider has appointed Rob Mirra as national director of new business opportunities. In this role, he will be leading the building of new EasyCare relationships with dealerships across the nation, according to the company.
Toyota, Volkswagen Announce Partnerships With Ride-Hailing Services
Toyota announced a partnership with ride-hailing giant Uber, while Volkswagen forged a pack with lesser-known but reportedly fast-growing Gett. While both OEMs sought out relationships with ride-hailing services, their approach to the partnerships will differ slightly.
Reynolds, AADA Launch New LAW Arkansas F&I Library
The Reynolds and Reynolds Co. announced the launch of the LAW Arkansas F&I Library, which was developed through a partnership between Reynolds Document Services and the Arkansas Automobile Dealers Association (AADA).
Auto Financing Gaining Traction With Millennials, Study Shows
According to a new study from LendingTree, Millennials currently account for about 34% of total auto finance requests in the nation, a 7% increase from 2013. Memphis, Tenn., Milwaukee, Wis., and St. Louis were the Top Three cities where Millennials are seeking auto financing.
DRIVIN Raises $7.5 Million in Additional Funding
The company that aims to change the way dealers sell, source, acquire, and deliver used cars announced it has raised an additional $7.5 million in equity capital. Launched in mid-2015, the Chicago-based startup has now raised $17.5 million in funding.
AP Poll: Two-Thirds of Americans Can’t Afford $1,000 Emergency
Conducted by The Associated Press-NORC Center of Public Affairs, the poll found that 75% of households making less than $50,000 a year would have difficulty coming up with $1,000 to cover an unexpected bill.
The managers of Bryan Honda partnered with Reynolds and Reynolds to create the first “Vision” dealership, a strategy that could turn the Fayetteville, N.C. store into a standard bearer for customer service and engagement. Courtesy Bryan Honda Bryan Honda, Reynolds and Reynolds Unveil First ‘Vision’ Dealership
Dealer software provider Reynolds and Reynolds and Bryan Honda have partnered to convert the Fayetteville, N.C., store into the world’s first “Vision” dealership. The project centers on a new solution that will capture each new customer and track their needs and any actions taken at the dealership.
AutoTech Protect Releases Technology-Focused Service Contract
The new F&I product will be available in 47 states. It offers a cheaper service-contract alternative for customers who want to protect their in-car technology but object to traditional coverage due to price constraints.