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David Gesualdo The Boiling Point
The Dealers’ Choice Awards reflect the will of the voters and the temperature of the industry.
Allen Turner’s Pensacola, Fla. Hyundai dealership beat out 800 competitors nationwide to earn DealerRater’s 2016 Dealer of the Year honors.  Photos by Caleb Pierce The Ratings Giant
Allen Turner credits his Hyundai store's 2016 Dealer of the Year award to a customer-first sales and service philosophy that has generated more than 1,000 positive reviews on DealerRater.
Take Control of Your Used-Car Inventory
If you give your used units the attention they deserve, they will reward you with increased profits.
Photo: James Pierce How to Get Your Dealer License
Expert offers a six-step plan for first-time auto dealers.
The Honda Civic was the No. 1 leased vehicle in the U.S. last year, a sure sign that leasing’s popularity is no longer limited to the highline segment. Courtesy American Honda Motor Co. What to Expect in 2016
Dealers have much to look forward to in 2016, a year in which new-car sales are expected to continue to rise and a number of other trends will affect the way you do business.
PHOTOS BY DAN MCCABE/REALCUSTOMER.COM Building an Online Empire
Toni Anne Fardette has taken Atlantic Auto Group’s BDC and digital marketing campaigns to the next level.
Consolidation Nation
Berkshire Hathaway acquired 78 dealerships when it purchased the former Van Tuyl group this year, but it was only one of many recent mergers and acquisitions in the dealer space.
Far From Over
Volkswagen will find a way to recover from its historic deception, but dealers will still be forced to cope with the fallout.
Ecommerce Director Rico Glover (right) and General Manager Tim Roussell are driving a restructuring of Bryan Honda in Fayetteville, N.C., where Glover’s online marketing efforts include multiple, ongoing social media campaigns. The Social Media Superman
Rico Glover is on the path to success at Bryan Honda, where he and General Manager Tim Roussell are building a small-city dealership into an online powerhouse.
Photo: Robin David Merchants Auto Is Winning
General Manager Adam Secore’s focus on people, process and product has helped Merchants Auto minimize turnover and increase sales by 89% in four years.

DP's Office News

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New York AG Suing Staten Island Dealer Group for Payment Packing
New York Attorney General Eric T. Schneiderman's crackdown on payment packing continues. Today, he announced a lawsuit against two Staten Island dealerships owned by SG Hylan Motors Corp.: Staten Island Honda and Staten Island Nissan.
EchoPark, F&I Offset Sagging Sales Numbers for Sonic in Q2
Poor retail sales were offset by a 3.1% increase in total F&I gross profit and a 40.5% increase in revenue at Sonic Automotive's EchoPark locations. While declining oil prices have hurt the company's performance in the Houston market, officials are confident the group will recover.
ORIAS Offers Prize to Industry Summit Attendees
Organizers of the upcoming Industry Summit have announced that Old Republic Insured Automotive Services (ORIAS) will award two $500 American Express gift cards in a random drawing of attendees who register by this Friday, July 29.
FTC Issues Refunds to Buyers of Bogus "Extended Auto Warranties'
The Federal Trade Commission (FTC)'s six-year effort to collect on a $4.2 million judgement against a telemarketer of “extended auto warranties” came to a end last week. The telemarketer, which did business under the name My Car Solutions, led victims to believe it was affiliated with auto dealers and manufacturers.
Car Buyers and Shoppers Crave Advanced Technology, Study Shows
Findings from a new IHS Automotive global consumer survey indicate that new advanced technologies and increased connectivity are driving consumer preferences as they consider new vehicles.
New Hyundai Genesis Arriving With Complimentary Maintenance
Hyundai's Genesis will offer complimentary maintenance, loaner cars, and a valet service with its 2017 G90 and G80 luxury sedans in hopes of luring buyers to the new brand, Genesis announced.
J.D. Power: Shopping Tools on OEM Websites Improves Customer Satisfaction
A new study from J.D. Power shows that online shopping tools on manufacturer websites significantly improves satisfaction for consumers shopping for a vehicle. The three best-performing sites belong to Land Rover, Jaguar, and Mercedes-Benz.
Trade Groups Call on U.S. Senators to Support CFPB-Reform Bill
The same week the CFPB celebrated its five-year anniversary, trade groups representing various motor vehicle industries urged U.S. Senators to support legislation that would rescind the regulator’s March 2013 guidance on dealer participation, among other things.
87% of Consumers Dislike Dealership Experience, Survey Finds
Conducted by Harris Poll on behalf of online retailer Beepi, the study revealed an apparent distrust and negative opinion of car dealerships among consumers polled. In the survey’s findings, 61% of respondents felt like they were taken advantage of at some point in the dealership.
Capital Z Acquires Portfolio Group
Capital Z Partners Management announced it has acquired Portfolio Group Inc. from Frontenac Company LLC. The F&I product provider's current management team will retain their current roles and significant ownership.