DP's Office

Useful Articles

See more
NQDC Plans Help Dealers Attract and Retain Top Talent
Get the skinny on nonqualified deferred compensation plans and learn how they create a competitive advantage for dealers who wish to attract the best candidates and keep them on the payroll.
Create the Best Reward System for Your Team
Rebuild your dealership's employee-recognition program by offering tangible, personally valuable rewards for a job well done.
How to Get an Unlimited Marketing Budget
Break out of the budget trap and spend the money you need to generate more leads and sell more vehicles.
Focus on Fixed Ops: How to Thrive After Peak SAAR
When sales plateau, service and parts revenue becomes paramount. Use this three-part plan to optimize your fixed ops revenue.
Top 5 States for New Dealerships
Check out five states NADA Data indicates could be the ideal location for your next dealership.
Are Your Customers Smarter Than Your Salespeople?
Your sales pros need access to as much vehicle information as their customers do.
Q&A: Service Retention Is Your Lifeboat
Online appointment-scheduling is a good first step for dealers looking to improve the customer experience in the service lanes.
5 Things You Should Expect from a Tech Support Team
Dealer technology expert believes empathy, intelligence, attention to detail, a winning mindset, and teamwork are essential components of an effective tech support team.
Preparing for Hurricane Season
Hurricane season kicked off on June 1 for Florida and other states along the East Coast. Two accounting and financial planning experts offer tips on how to prepare for that and other natural disasters.
Photo: Getty Images 17 Tips for Effective Time Management
Manage your time like an expert by prioritizing completing, delegating or deleting the many tasks that crowd your personal and professional calendar.

DP's Office News

See more
Used Market Strong in October Despite 2.2% Decrease in Wholesale Prices
Thanks to the lingering effects of hurricanes Harvey and Irma, J.D. Power’s seasonally adjusted used-vehicle price index recorded its third straight monthly increase. It rose 1.1 points to 114.5.
Fall Ahead: Dealer Sites Enjoy Autumn Upswing
New data from Dealer.com reveals a post-summer surge in dealer website traffic and shows Black Friday purchase intent far outpaced Cyber Monday in 2016.
Darwin’s Digital F&I Department Goes Live
Darwin Automotive has launched Darwin Online, described by the company as the auto industry’s first fully functional 24-hour F&I department.
Zanan’s ‘Perfect Dealership’ Hits Amazon
Auto retail expert Max Zanan’s highly anticipated ‘Perfect Dealership: Surviving the Digital Disruption’ is now available for purchase.
Facebook Adds New Tools for Auto Dealers
The social network announced the launch of two new ad features intended to help dealers and other automotive companies target users and capture their contact information.
Wells Fargo Dealer Services Adds $5.4M to 2016 Military Repo Settlement
The latest payout is related to the $4.1 million settlement the bank reached in September 2016 to resolve the DOJ’s allegations that the bank violated the Servicemembers Civil Relief Act. According to the DOJ, the bank identified an additional 450 servicemembers impacted by its unlawful repossessions between January 2008 and July 2015.
Manheim to Combine Marketplace Channels
The Manheim Marketplace is poised to deliver what the provider claims to be the industry’s first omnichannel experience, combining all channels to create a single, integrated destination for buyers and sellers.
Dougherty Joins DealersLink as VP of Sales
Fifteen-year industry veteran Josh Dougherty has joined DealersLink as the dealer technology provider’s vice president of sales.
John Pappanastos, president and CEO of EFG Companies EFG Companies: 2018 to See Increased Focus on F&I, Service Drive, Customer Loyalty
EFG Companies issued its 2018 predictions and recommendations for the retail automotive and powersports F&I markets this week. These insights reflect another year of cautiousness as well as opportunity for dealers to navigate an uncertain business climate.
Cordray Tells CFPB Staffers He Is Stepping Down
In an employee email obtained by F&I and Showroom, CFPB Director Richard Cordray announced he will leave his post by the end of November.