DP's Office

Useful Articles

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Are Your Customers Smarter Than Your Salespeople?
Your sales pros need access to as much vehicle information as their customers do.
Q&A: Service Retention Is Your Lifeboat
Online appointment-scheduling is a good first step for dealers looking to improve the customer experience in the service lanes.
5 Things You Should Expect from a Tech Support Team
Dealer technology expert believes empathy, intelligence, attention to detail, a winning mindset, and teamwork are essential components of an effective tech support team.
Preparing for Hurricane Season
Hurricane season kicked off on June 1 for Florida and other states along the East Coast. Two accounting and financial planning experts offer tips on how to prepare for that and other natural disasters.
Photo: Getty Images 17 Tips for Effective Time Management
Manage your time like an expert by prioritizing completing, delegating or deleting the many tasks that crowd your personal and professional calendar.
Don’t Fire Your Best F&I Manager
Looking to thin your F&I herd? Advanced analytics prove there are better ways to judge performance than PVR alone.
OEM Sales Quotas and the Dependable Dodge Decision
The owners of Dependable Dodge scored a judicial victory that further erodes manufacturers’ rights to ax franchises that don’t meet their sales quotas.
Data Control and the DMS
Learn how Mike Esposito changed careers from engineering to auto retail and dealer software.
President Donald Trump promised sweeping regulatory reform on the campaign trail and could play a pivotal role in easing or eliminating some regulations affecting the auto finance industry. Photo by Gage Skidmore 5 Ways Trump Can Alter Finance
Auto dealer regulations face an uncertain future under the Trump presidency. Two California-based attorneys take a look at the road ahead for the CFPB, the FTC, and state regulators.
The Lost Art
The editor has seen the good, the bad and the ugly version of the vehicle walkaround.

DP's Office News

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F&I Think Tank: Opening Session to Focus on Auto Finance's Cool-Down
In 2017’s opening quarter, auto loan balances registered single-digit growth for the first time in four years, while subprime auto financing fell to a 10-year low. F&I trainers Tony Dupaquier and Shaka Dyson will translate what the trends mean to the F&I office. They'll also offer strategies for uncovering a finance source’s appetite and training the desk on proper deal structure.
RoadVantage Promotes Randy Ross to President of Sales
Aside from Ross' promotion, the F&I product provider announced the addition of Keith Cooper and Steve Chandler to the company's senior management team.
Dent Wizard Named Top Workplace
For the first time, the St. Louis Post-Dispatch included Dent Wizard in its list of “Top Workplaces” for 2017. The F&I product provider joins other honorees such as Edward Jones, Monsanto and Safelite Auto Glass.
J.D. Power: Credit Desk Seen as Satisfaction Driver for Finance Sources
The report’s main finding is that great relationships trump low interest rates and product mix when it comes to dealer satisfaction. Earning top rankings in this year’s study were the captives for Mercedes-Benz and Mini, and TD Auto Finance.
Industry Summit Extends Early Bird Deadline
Attendees who register by midnight this Friday, Aug. 18, will enjoy a $100 discount on a full-conference pass. Industry Summit is co-located with The Best Training Day Ever and includes F&I Think Tank, the Special Finance Conference, Compliance Summit, and Automotive Compliance Specialist certification by Automotive Compliance Education.
MUSA Auto Finance Launches Leasing Portal
The finance source’s new portal was designed to automate what has been a typically complicated process. With its launch, MUSA is looking to sign up dealers in Arizona, Arkansas, Delaware, Idaho, Indiana, Kansas, Kentucky, Michigan, Minnesota, Mississippi, Montana, Nebraska, New Jersey, New Mexico, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Utah and Virginia.
Auto/Mate Unveils New Dealer Texting Engine
Auto/Mate Dealership Systems has launched ‘Texting,’ a new SMS engine built into the company’s DMS and designed to facilitate messaging and improve the customer experience.
Report Forecasts Fewer Per-Store Sales
The latest edition of Urban Science’s Franchise Activity Report predicts a stable dealer network will produce reduced per-store sales following a period of stability.
Dave Anderson to Deliver Industry Summit, Best Training Day Ever Keynote Address
LearnToLead founder and nationally recognized leadership trainer Dave Anderson will deliver the Tuesday afternoon keynote address at this year’s Industry Summit as part of the Best Training Day Ever agenda.
Austin Found: Uber's Loss Was Dealers' Gain
A new study found that 41% of Austin, Texas, residents used their own vehicles when Uber and Lyft left town last year, and 9% bought a vehicle because the ride-hailing services weren’t available.