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President Donald Trump’s first year in office was marked by soaring stock prices and a series of international incidents, leading to uncertain economic prospects in 2018. Photo by Gage Skidmore via Flickr 3 Challenges Dealers Face in 2018
Big data, the economic and political landscape, and reputation management lead the list of pressing concerns for dealers heading into the new year.
How to Prioritize Your IT Budget
A frank assessment of your current needs and future objectives can help you properly equip your dealership for less without sacrificing capacity.
Shifting Your Service Brand to Drive Customer Loyalty
Marketing expert offers a three-point plan for capturing and engaging service-bound customers in today’s highly competitive environment.
Hot or Hype? 5 Dealer Trends to Track
The industry is changing, but not as fast as the media would have you believe. Learn how alt-fuel vehicles, flex parking, a skilled-labor shortage and digital retailing will affect your facility planning.
Q&A: Why You Mishandle Your Best Leads
Digital Air Strike’s Alexi Venneri discusses the results of the company’s latest mystery-shopping study and how dealers can improve the timing and quality of their responses.
Luther Automotive Targets HLV Customers
Minnesota’s Luther Automotive Group is targeting high lifetime value customers to boost sales and drive revenue in the service department.
NLRB General Counsel Throws Dealers a Lifeline
President Trump’s pick for Labor Board general counsel just swung the pendulum back to an employer-friendly stance. Human resources expert weighs in.
How to Achieve Compliance Confidence
Got three minutes? Read this three-part briefing on the agencies, topics and resources you need to know to avoid compliance issues in 2018.
Is Health Care Killing Your Profits?
Open enrollment isn’t the only time to evaluate health care. Employee medical costs can have a major impact on your dealership’s bottom line, year-round.
How to Create a Killer Value Proposition
Create a competitive edge by discovering your dealership’s unique value proposition and sharing it with every prospective customer who visits your website.

DP's Office News

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New York Fed: Credit Scores Rise as Household Debt Reaches New Peak
Credit scores in the fourth quarter of 2017 were only a half a point higher than the median score recorded during the first quarter of 2009. And according to the Federal Reserve Bank of New York, 2017 auto loan origination volume reached the highest level it has ever observed.
FordDirect Dealers Get CarStory Access
A new partnership with CarStory gives Ford and Lincoln dealers who own FordDirect websites access to CarStory’s AI- and analytics-based market reports.
ACV Becomes NIADA Partner
ACV Auctions has become a national corporate partner of the National Independent Automobile Dealers Association, giving member dealers access to ACV’s inventory management platform.
John Pappanastos, CEO and President of EFG Companies EFG: Digital Retailing, Online F&I Increasing Data Security Risks for Dealers
The F&I product provider issues a call to action to dealers, finance sources and its partners, warning that data security is one of the largest areas of concern in 2018.
Cox Promotes Williams to VP of Logistics
Cox Automotive has promoted Jim Williams to senior vice president of logistics, joining the company’s Inventory Solutions team.
BB&T Tower in Atlanta (Wikimedia Commons and seniorliving.org) BB&T Switches Back to Markups as CFPB Shifts Away From Enforcement
BB&T announced its move about a week after the CFPB’s acting director stripped enforcement powers from the division responsible for pursuing discrimination cases in the auto finance arena. BB&T will officially make the switch on March 14.
Autosoft Partners With NIADA
NIADA members can enjoy special pricing on Autosoft’s DMS offerings as part of a new partnership between the association and the software provider.
SmartAuction Adds Off-Lease Nissan, Infiniti Units
Registered dealers can now use Ally’s SmartAuction to access listings of off-lease vehicles from Nissan Motor Acceptance Corp. and Infiniti Financial Services.
Hyundai, Acura Take Top Honors in KBB’s ‘5-Year Cost to Own’ Awards
The firm named Hyundai as the brand with the lowest cost to own and Acura as the lowest cost luxury brand. Top vehicles were selected in 22 categories.
AUL Surpasses Two Million Contracts Issued
The company achieved its milestone in a third of the time it took to reach one million policies issued, which AUL did in 2011. Officials said 2017 was the vehicle service contract provider’s best performing year since its founding in 1990.