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David Gesualdo For the Win
The annual Dealers’ Choice Awards stand apart in honoring the industry’s best partners, providers and finance companies as selected by dealers and dealership personnel.
Tariq Kamal, Auto Dealer Monthly Managing Editor. On Course
The 2015 Automotive Forum promised good times — and significant change — for dealers in the years ahead.
Mario Murgado (right), owner of Miami’s Brickell Motors, stands with partners Rick Barraza (left) and Alex Andreus.  Living the Dream
Bold business moves and a dynamic setting proved to be the winning formula for Brickell Motors and its owner, Mario Murgado.
Ecommerce Director Rico Glover (right) and General Manager Tim Roussell are driving a restructuring of Bryan Honda in Fayetteville, N.C., where Glover’s online marketing efforts include multiple, ongoing social media campaigns. The Social Media Superman
Rico Glover is on the path to success at Bryan Honda, where he and General Manager Tim Roussell are building a small-city dealership into an online powerhouse.
Members of the Millennial generation are more likely to be found on Twitter than LinkedIn, and if they visit your website, they will probably be using a mobile device.  Lead Generator or Time Waster?
Early experiments with social media have left many dealers wondering whether they should continue to invest time and money in the platform and how to quantify the return on investment.
Apples and Pomegranates
Consumers will suffer from the CFPB’s use of the word ‘loan’ in place of ‘auto finance contracts.’
It’s Monday, But That’s OK
F&I pros can escape the weekly grind by focusing on authenticity and turning car buyers into loyal customers and dealer advocates.
Combining the efforts of sales and F&I could negatively affect customers by narrowing their financing options. F&I professionals must be trained to demonstrate the value of all types of financing, including dealer-arranged financing.  Saving F&I
Before you eliminate your F&I department, bring it back to life by clearly delineating its purpose and establishing its value to your customers.
Customers are more likely to order needed repairs and return for future service when dealers make constant, transparent and friendly communication a priority.  6 Touchpoints for Service Customers
Dealers are earning loyal service customers by focusing on providing a positive experience in every phase of the transaction.
Steve Song took over as president of FH Dailey Chevrolet in San Leandro, Calif., in 2011. Song believes General Motors is invested in creating opportunities for minority members in a changing industry.  Progressive Dealers
Minority dealers have increased their numbers, but many say the industry is still lacking in terms of representing its customer base.

DP's Office News

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Payment Gap Between New and Used Hits All-Time High in Q2, Experian Reports
The rise in new-vehicle prices continued in the second quarter, with more consumers turning toward the used market and leasing. Loan terms also continued to stretch.
Enterprise, Chase to Launch Enterprise Auto Finance
The two companies announced this week a new multi-year, private-label agreement to establish Enterprise Auto Finance, which will be rolled out later this year.
American Auto Guardian Unveils Consumer-Facing Mobile App
American Auto Guardian has released a new mobile app designed for its agents, dealers and the car-buying public. It interacts with all of the company’s products and allows for mobile contract registration, among other features.
AUL Corp. Named to 'Best Places to Work in the North Bay’ List
AUL Corp. was named one of the North Bay Business Journal’s ‘Best Places to Work in the North Bay,’ the second time the provider of used-vehicle service contracts has earned the distinction.
Depreciation Expected to Accelerate, Black Book/Fitch Report
The two firms reported this week that overall vehicle depreciation is expected to reach between 14% and 14.5% by the end of the year.
ACSI: Customer Satisfaction Weakens as Recalls Continue
The American Customer Satisfaction Index showed declines for most automakers, with imports topping domestic brands. The nameplate with the highest score was Toyota’s Lexus.
DealerSocket Report Offers Tips On How to Thrive in Slow-Growth Times
DealerSocket released its annual Dealership Action Report, which emphasized the importance of formal, technology-driven processes to thrive and increase profitability during slow periods.
DealerSuccess Launches Online Deal Tool
DealerSuccess announced the launch of Virtual Deal, an online deal creator that uses DMS-integrated technology to give consumers the option to work an entire deal online.
GWC Warranty Updates Online Dealer Portal
GWC Warranty has added educational video content, digital brochures and historical reporting to its online Dealer Portal, which celebrated its one-year anniversary since its launch.
CU Direct to Launch Custom Auto-Loan Risk Score
Designed by FICO, CU Direct Connect’s new auto-loan risk score will help credit unions make more profitable auto-lending decisions. The new feature will be available in 2015’s third quarter.