DP's Office

1  -  50  of  1113

October 2017, Auto Dealer Today - WebXclusive

NQDC Plans Help Dealers Attract and Retain Top Talent

By Tony Allison and Brian Brueggeman

Get the skinny on nonqualified deferred compensation plans and learn how they create a competitive advantage for dealers who wish to attract the best candidates and keep them on the payroll.

October 2017, Auto Dealer Today - WebXclusive

Create the Best Reward System for Your Team

By Mike Esposito

Rebuild your dealership's employee-recognition program by offering tangible, personally valuable rewards for a job well done.

September 2017, Auto Dealer Today - WebXclusive

How to Get an Unlimited Marketing Budget

By Denny Long

Break out of the budget trap and spend the money you need to generate more leads and sell more vehicles.

August 2017, Auto Dealer Today - WebXclusive

Focus on Fixed Ops: How to Thrive After Peak SAAR

By Jim Roche

When sales plateau, service and parts revenue becomes paramount. Use this three-part plan to optimize your fixed ops revenue.

August 2017, Auto Dealer Today - WebXclusive

Top 5 States for New Dealerships

By Vic Lance

Check out five states NADA Data indicates could be the ideal location for your next dealership.

August 2017, Auto Dealer Today - WebXclusive

Are Your Customers Smarter Than Your Salespeople?

By Patrick McMullen

Your sales pros need access to as much vehicle information as their customers do.

July 2017, Auto Dealer Today - WebXclusive

Q&A: Service Retention Is Your Lifeboat

By Tariq Kamal

Online appointment-scheduling is a good first step for dealers looking to improve the customer experience in the service lanes.

July 2017, Auto Dealer Today - WebXclusive

5 Things You Should Expect from a Tech Support Team

By Kurt Olnhausen

Dealer technology expert believes empathy, intelligence, attention to detail, a winning mindset, and teamwork are essential components of an effective tech support team.

Tags: Cox Automotive, Dealertrack, digital retailing, tech support, technology

June 2017, Auto Dealer Today - WebXclusive

Preparing for Hurricane Season

By Ira Silver and Mark R. Thaw

Hurricane season kicked off on June 1 for Florida and other states along the East Coast. Two accounting and financial planning experts offer tips on how to prepare for that and other natural disasters.

Tags: Emergency Preparedness, Hurricanes, Natural Disaster

June 2017, Auto Dealer Today - Feature

17 Tips for Effective Time Management

Photo: Getty Images

By Karen Bradley

Manage your time like an expert by prioritizing completing, delegating or deleting the many tasks that crowd your personal and professional calendar.

Tags: management, sales skills, training

June 2017, F&I and Showroom - WebXclusive

Don’t Fire Your Best F&I Manager

By Rahul Saxena

Looking to thin your F&I herd? Advanced analytics prove there are better ways to judge performance than PVR alone.

May 2017, Auto Dealer Today - WebXclusive

OEM Sales Quotas and the Dependable Dodge Decision

By Christian Scali and Monica Baumann

The owners of Dependable Dodge scored a judicial victory that further erodes manufacturers’ rights to ax franchises that don’t meet their sales quotas.

Tags: Dependable Dodge, disenfranchisement, Franchise Laws

March 2017, Auto Dealer Today - WebXclusive

Data Control and the DMS

By Tariq Kamal

Learn how Mike Esposito changed careers from engineering to auto retail and dealer software.

March 2017, Auto Dealer Today - WebXclusive

5 Ways Trump Can Alter Finance

President Donald Trump promised sweeping regulatory reform on the campaign trail and could play a pivotal role in easing or eliminating some regulations affecting the auto finance industry. Photo by Gage Skidmore

By by Christian Scali and Monica Baumann

Auto dealer regulations face an uncertain future under the Trump presidency. Two California-based attorneys take a look at the road ahead for the CFPB, the FTC, and state regulators.

March 2017, Auto Dealer Today - Feature

The Lost Art

By Tariq Kamal

The editor has seen the good, the bad and the ugly version of the vehicle walkaround.

Tags: Customer Experience, Sales Tactics

March 2017, Auto Dealer Today - WebXclusive

Tesla vs. Franchise: Weighing the Pros and Cons

By Todd Bryant

Todd Bryant ponders the implications of Tesla’s direct-sales model for car buyers and their communities, both of which have benefited from the franchise model.

Tags: Electric Vehicles, Franchise Laws, Franchised Dealerships, Tesla Motors

February 2017, Auto Dealer Today - Feature

All In on the Process

David Gesualdo

By David Gesualdo

The publisher seeks inspiration from men of vision but still relies on the alarm clock method to get business done.

Tags: business management, Sales Process

January 2017, Auto Dealer Today - WebXclusive

Set Your Cybersecurity Fears Aside

By Steve Cottrell

Have you received letters from your providers that were full of intimidating technical phrasings — things like 'unacceptable levels of risk/control' and 'data integrity issues'? Those terms certainly sound scary, but as Franklin D. Roosevelt once opined, 'The only thing we have to fear is fear itself.'

Tags: Authenticom, Cyber Security, DealerVault, DMS, DMS integration, Stephen Contrell

January 2017, Auto Dealer Today - WebXclusive

Service Advisors Are Working Overtime

By Jeffrey Brecher

The Ninth Circuit has reaffirmed that service advisors are not subject to exemption from overtime pay. Compliance expert unpacks Navarro v. Encino Motorcars LLC and the effect it could have on your fixed-ops budget.

Tags: compliance, Department of Labor, employment, Encino Motorcars, Hiring, Jeffrey Brecher, management, Overtime

December 2016, F&I and Showroom - WebXclusive

Hudson: My Job Application to Mr. Trump

By Thomas B. Hudson, Esq.

In response to rumors that President-elect Donald Trump is preparing to oust the Consumer Financial Protection Bureau's director, the magazine’s legal eagle says he’s the right man for the job.

November 2016, F&I and Showroom - WebXclusive

NADA Economist: Trump Needs to Clarify Economic Policy Goals

By Steven Szakaly

NADA Chief Economist Steven Szakaly says a clear set of economic policy goals delivered before the New Year would go a long way to ensuring that any immediate uncertainties are smoothed over.

Tags: CFPB, Donald Trump, NADA, Steven Szakaly

October 2016, Auto Dealer Today - WebXclusive

How to Get Bonded With Bad Credit

Photo: Kevin Cabral

By Todd Bryant

Expert offers a six-point checklist for dealers who bring past credit challenges to the surety bond application process.

Tags: Accounting, Credit, Finance

September 2016, Auto Dealer Today - WebXclusive

Confessions of a DMS Expert

Sharon Kitzman

By Tariq Kamal

ADT gets the inside edge with Dealertrack DMS’s Sharon Kitzman.

Tags: Dealertrack, DMS

August 2016, F&I and Showroom - WebXclusive

Magazine Offers Details on Compliance Summit Program

By Tariq Kamal

Scheduled for Aug. 29-30, Compliance Summit is designed to deliver a crash course in federal regulations and enforcement action to help dealers, agents and industry execs build sustainable sales and F&I processes without sacrificing productivity and profitability.

Tags: ARMD resource Group, CNA National, Compli, compliance, Compliance Summit, Dealer Compliance Consultants, EFG Companies, F&I Express, gvo3 & Associates, Mosaic Compliance Consultants, NFADA, Reynolds & Reynolds, The Warranty Group, Total Dealer Compliance, UDS

August 2016, F&I and Showroom - WebXclusive

Certified for the Future

By James S. Ganther, Esq.

The magazine’s compliance pro breaks down Compliance Summit’s new certification component. He explains how it’s designed to address the industry’s true regulator.

Tags: CFPB, compliance, Compliance Summit, F&I manager, FTC, James Ganther

July 2016, Auto Dealer Today - Feature

The Boiling Point

David Gesualdo

By David Gesualdo

The Dealers’ Choice Awards reflect the will of the voters and the temperature of the industry.

Tags: Awards, Dealers Choice Award

May 2016, Auto Dealer Today - Cover Story

The Ratings Giant

Allen Turner’s Pensacola, Fla. Hyundai dealership beat out 800 competitors nationwide to earn DealerRater’s 2016 Dealer of the Year honors.  Photos by Caleb Pierce

By Tariq Kamal

Allen Turner credits his Hyundai store's 2016 Dealer of the Year award to a customer-first sales and service philosophy that has generated more than 1,000 positive reviews on DealerRater.

Tags: Dealer of the Year, dealers, Hyundai

April 2016, Auto Dealer Today - Feature

Take Control of Your Used-Car Inventory

By Bill Mokry

If you give your used units the attention they deserve, they will reward you with increased profits.

Tags: Dealership, Inventory Management, Used-Car Sales

April 2016, Auto Dealer Today - WebXclusive

How to Get Your Dealer License

Photo: James Pierce

By Todd Bryant

Expert offers a six-step plan for first-time auto dealers.

Tags: business tools, dealers, Legal, Regulations

March 2016, Auto Dealer Today - WebXclusive

What to Expect in 2016

The Honda Civic was the No. 1 leased vehicle in the U.S. last year, a sure sign that leasing’s popularity is no longer limited to the highline segment. Courtesy American Honda Motor Co.

By Vic Lance

Dealers have much to look forward to in 2016, a year in which new-car sales are expected to continue to rise and a number of other trends will affect the way you do business.

Tags: Autonomous Driving, Honda, leasing, new-vehicle sales, Regulations, Ride-Sharing, Trends

December 2015, Auto Dealer Today - Cover Story

Building an Online Empire

PHOTOS BY DAN MCCABE/REALCUSTOMER.COM

By Toni McQuilken

Toni Anne Fardette has taken Atlantic Auto Group’s BDC and digital marketing campaigns to the next level.

Tags: BDC, dealers, Online Marketing

December 2015, Auto Dealer Today - Feature

Consolidation Nation

By Stephanie Forshee

Berkshire Hathaway acquired 78 dealerships when it purchased the former Van Tuyl group this year, but it was only one of many recent mergers and acquisitions in the dealer space.

Tags: Berkshire Hathaway Automotive, Dealerships, merger and acquisition, Van Tuyl Group

December 2015, Auto Dealer Today - Feature

Far From Over

By Tariq Kamal

Volkswagen will find a way to recover from its historic deception, but dealers will still be forced to cope with the fallout.

Tags: dealers, Diesel Powered, EPA, Regulations, Volkswagen

November 2015, Auto Dealer Today - Cover Story

The Social Media Superman

Ecommerce Director Rico Glover (right) and General Manager Tim Roussell are driving a restructuring of Bryan Honda in Fayetteville, N.C., where Glover’s online marketing efforts include multiple, ongoing social media campaigns.

By Tariq Kamal, Managing Editor

Rico Glover is on the path to success at Bryan Honda, where he and General Manager Tim Roussell are building a small-city dealership into an online powerhouse.

Tags: dealer, Online Marketing, social media marketing

October 2015, Auto Dealer Today - Cover Story

Merchants Auto Is Winning

Photo: Robin David

By Greg Wells

General Manager Adam Secore’s focus on people, process and product has helped Merchants Auto minimize turnover and increase sales by 89% in four years.

Tags: dealers, Hiring, sales, turnover

September 2015, Auto Dealer Today - WebXclusive

Your Car Dealer Gift Guide

Photo: Procsilas Moscas

By Eric Halsey

What do you get for the dealer who has everything? Check out a few ideas you may not have considered.

Tags: auto dealers, dealers, Family

September 2015, Auto Dealer Today - Feature

No Guidance

David Gesualdo

By David Gesualdo

Self-governance by providers may be the best way to protect the sale of F&I products.

Tags: CFPB, P&A Leadership Conference

August 2015, F&I and Showroom - WebXclusive

Solving the CFPB Problem

By Gregory Arroyo

The man who has led the NADA’s regulatory advocacy efforts since 2006 believes the tide may be turning in the CFPB’s attack on dealer participation.

Tags: Andy Koblenz, CFPB, Consumer Financial Protection Bureau, discrimination, Honda Financial Services, NADA, National Automobile Dealers Association, rate markup

August 2015, F&I and Showroom - WebXclusive

The Great Defender

NADA Chairman Bill Fox’s ascendance to dealership and association leadership was largely happenstance, he says.

By Tariq Kamal

New York dealer Bill Fox brings experience, passion, humility and unwavering support for the franchised dealer model to his role as 2015 NADA chairman.

Tags: Bill Fox, NADA, National Automobile Dealers Association, New York

July 2015, Auto Dealer Today - Feature

For the Win

David Gesualdo

By David Gesualdo

The annual Dealers’ Choice Awards stand apart in honoring the industry’s best partners, providers and finance companies as selected by dealers and dealership personnel.

Tags: Awards, Dealer's Choice Awards

May 2015, Auto Dealer Today - Feature

On Course

Tariq Kamal, Auto Dealer Monthly Managing Editor.

By Tariq Kamal

The 2015 Automotive Forum promised good times — and significant change — for dealers in the years ahead.

Tags: Automotive Forum, J.D. Power, NADA

May 2015, Auto Dealer Today - Cover Story

Living the Dream

Mario Murgado (right), owner of Miami’s Brickell Motors, stands with partners Rick Barraza (left) and Alex Andreus. 

By Tariq Kamal

Bold business moves and a dynamic setting proved to be the winning formula for Brickell Motors and its owner, Mario Murgado.

Tags: businesses, dealers, Miami

January 2015, Auto Dealer Today - Cover Story

Lead Generator or Time Waster?

Members of the Millennial generation are more likely to be found on Twitter than LinkedIn, and if they visit your website, they will probably be using a mobile device. 

By Rich Moore

Early experiments with social media have left many dealers wondering whether they should continue to invest time and money in the platform and how to quantify the return on investment.

Tags: Internet Leads, Online Marketing, social media marketing

October 2014, Auto Dealer Today - Feature

Apples and Pomegranates

By Tom Hudson

Consumers will suffer from the CFPB’s use of the word ‘loan’ in place of ‘auto finance contracts.’

October 2014, Auto Dealer Today - Feature

It’s Monday, But That’s OK

By G.P. Anderson

F&I pros can escape the weekly grind by focusing on authenticity and turning car buyers into loyal customers and dealer advocates.

October 2014, Auto Dealer Today - Feature

Saving F&I

Combining the efforts of sales and F&I could negatively affect customers by narrowing their financing options. F&I professionals must be trained to demonstrate the value of all types of financing, including dealer-arranged financing. 

By Ron Reahard

Before you eliminate your F&I department, bring it back to life by clearly delineating its purpose and establishing its value to your customers.

October 2014, Auto Dealer Today - Feature

6 Touchpoints for Service Customers

Customers are more likely to order needed repairs and return for future service when dealers make constant, transparent and friendly communication a priority. 

By Paul Potratz

Dealers are earning loyal service customers by focusing on providing a positive experience in every phase of the transaction.

October 2014, Auto Dealer Today - Feature

Progressive Dealers

Steve Song took over as president of FH Dailey Chevrolet in San Leandro, Calif., in 2011. Song believes General Motors is invested in creating opportunities for minority members in a changing industry. 

By Stephanie Forshee

Minority dealers have increased their numbers, but many say the industry is still lacking in terms of representing its customer base.

September 2014, Auto Dealer Today - Feature

Stop Punishing Your Staff!

Videos are most effective as part of a training curriculum that adds context to the lessons presented.

By Harlene Doane

Sentencing your sales staff to an afternoon in front of the TV or computer is no way to motivate them.

Tags: Harlene Doane, sales training, special finance

September 2014, Auto Dealer Today - Feature

Stop the Presses!

Dealers who excel in SF know that the documentation customers use to prove residence and income is becoming increasingly easy to fake, prolonging the verification process. 

By Greg Goebel

A recent front-page article spins the facts to make the auto finance industry and dealers look bad.

Tags: Greg Goebel, special finance

« Previous12345678910...2223Next »