August 2018, F&I and Showroom - Feature
By Demetrios Lahiri
Self-selection tools can reduce your average turn, accelerate deliveries, and improve F&I production.
Tags: American Financial & Automotive Services, Customer Experience, Darwin Automotive, digital retailing, F&I manager, online F&I, transaction times
March 2017, Auto Dealer Today - Feature
By Tariq Kamal
The editor has seen the good, the bad and the ugly version of the vehicle walkaround.
Tags: Customer Experience, Sales Tactics
September 2012, Auto Dealer Today - WebXclusive
By Courtney Cole
How can you give customers a reason to choose your dealership over the other dealerships in the surrounding area? Courtney Cole, co-owner of Hare Chevrolet, looks at three areas where dealers can differentiate themselves from the competition.
Tags: advertsing campaign, BDC, branding, Credit Scores, Customer Experience, dealership marketing, marketing, possitive attitude, professional presentation, sales training, special finance
By Kimberly Long
Customer relationship management can be particularly challenging for buy here pay here dealers. Express Auto has tackled this challenge by focusing on building relationships with its customers through mutual trust and respect.
Tags: BDC, bhph, CRM, CSI, Customer Experience, Customer Relations, customer satisfaction, data mining, demographics, Email Marketing, follow up, Love It or Return It, repeat and referral sales, reputation management, text marketing
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