September 2014, Auto Dealer Today - Feature
By Brent Tally
Facilities expert shares five design trends that are driving sales and service at dealerships nationwide.
Tags: customer satisfaction, Customer Service, internet sales, Sales Tactics
October 2012, Auto Dealer Today - WebXclusive
By Brad Nierenberg
While customer service is necessary to close the sale, it is even more important in building loyalty and retention. Author Brad Nierenberg offers five ideas to help dealers develop customer service that goes above and beyond consumer expectations.
Tags: BDC, Customer Loyalty, Customer Retention, Customer Service, Facebook, social media marketing
By Brian Barfield
Brian Barfield, founder of Modern Day Selling, closes out his series on the four basic customer types by focusing on the main goal: creating the simple-minded customer.
Tags: BDC, customer profiles, Customer Service, customer types, needs-analysis questions, sales training, simple minded customer
August 2008, Auto Dealer Today - WebXclusive
By Tom Herald
Tom Herald - Since many of your competitors are miserable at creating fantastic customer experience, this creates a huge competitive opportunity for you. Here are five simple starting points to create the greatest customer experience ever ...
Tags: BDC, customer satisfaction, Customer Service, customer-focused service
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