March 2013, Auto Dealer Today - WebXclusive
By Daryl K. Tabor
Daryl Tabor looks at how prepaid maintenance plans and courtesy service packages are driving service retention at dealerships.
Tags: BDC, Customer Loyalty, Customer Retention, DMEautomotive, Fideltiy Warranty Services, Generation Y, MediaTrac, parts and service, Prepaid Maintenance, Resource Automotive
December 2012, Auto Dealer Today - WebXclusive
By David Keller, CPA, CFE
CPA David Keller takes a closer look at the importance and responsibilities of an often-forgotten part of the dealership, the accounting department.
Tags: accounting concerns, BDC, common paperwork problems, morale, parts and service, Service
October 2012, Auto Dealer Today - WebXclusive
Author and CPA Dave Keller examines the best way to increase profitability in the parts and service departments.
Tags: BDC, improving your service department, increasing sales, labor to parts ratio, parts and service, Profitability, selling service, technician training
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