Part 3 – Dealership Tour: Working tour of every department.
Part 4 – Department Internship: Work briefly in each department to better understand customer experience and interdepartmental communication.
Part 5 – Job Training: Detailed training regarding job specific activities, processes and procedures.
Part 6 – Mentorship: Every new team member is assigned to a mentor who is responsible for guiding them through the first 120 days.
Part 7 – Certification: The new team member meets with manager to verify proficiency with each job skill as defined in their Certification Book.
Once you have the right people on board and have given them the right start, what’s the secret to increasing profit and reducing turnover? Bob Tasca III insists that it hinges on how well you’re able to maintain employee satisfaction. According to Tasca, “Employee satisfaction drives customer satisfaction and loyalty therefore, the goal of Orientation is to see that every one of our graduates is excited about their career, confident with the skills and process needed to get results and eager to continue with their personal and professional development. Now that everyone is on the same page and our processes are generating great results I could not imagine not spending the time and money to train our people properly.”
Below is a summary of some of Tasca University’s training modules:
Management and Coaching
Phones Strategy & Process
Internet Strategy & Process
Customer Relationship Center
Sold and Unsold Follow Up
Service Contact and Follow Up
Lease and Retail Renewals
The Bottom Line
Tasca increased sales, profits & CSI by using the Web, CRM & training.
Tasca worked with BZ Results to create and implement a complete strategy to recruit, hire, train & develop their people in all areas of their business.
Tasca’s world class Customer Relationship Center generates an additional 80 sales a month.
Tasca won Automotive News’ “Best Web site” award & has been named among the top e-Dealers of the year.
Tasca’s customer loyalty rating is above 63 percent and their CSI is among the nation’s highest.
Tasca Automotive invests in training their people because employee satisfaction drives customer satisfaction.