DealerRater Streamlines Review Collection for Dealers
July 01, 2015
WALTHAM, Mass. — DealerRater launched today ReviewBuilder, an automated solution designed to help dealers collect online reviews and boost visibility across the web.
ReviewBuilder, the newest addition to DealerRater’s Certified Dealer program suite, offers dealers an automated, customizable and hands-off approach to earning more reviews at a faster pace. All reviews generated by the tool earn a “Verified Customer” badge displayed alongside the review, providing an additional layer of trust and transparency for consumers searching for the right dealership.
“ReviewBuilder allows dealers to increase the velocity at which they receive reviews while removing any reliance on manual or inconsistent processes at the dealership,” said DealerRater CEO Gary Tucker. “Our pilot test resulted in participating dealers averaging four times more weekly reviews, and 99% of all reviews collected described a positive experience. With the ability to capture higher volumes of reviews, dealers can leverage the positive stories right away and address unhappy customers before it impacts their CSI scores.”
ReviewBuilder further streamlines review collection efforts by removing the manual email verification process that is required before a review posts. Reviews generated through ReviewBuilder are automatically verified, resulting in more reviews posting more quickly, according to officials.
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