Xtime Launches Customer Retention Platform
April 06, 2016
REDWOOD CITY, Calif. — At last week's National Automobile Dealers Association Convention & Expo, Xtime unveiled Spectrum, a cloud-based system designed to drive owner loyalty through one service experience platform.
"Growing profitably is a dealership's No. 1 objective, and customer loyalty is the most effective way to achieve it," said Jim Roche, senior vice president of marketing and managed services for Xtime. "But 83% of surveyed dealers state that their existing systems do not support a superior ownership experience. That's why we developed Spectrum. Its integrated, cloud-based tools can deliver the valuable, convenient, trustworthy service experience that today's customers are looking for — the kind that can turn one-time buyers into repeat customers and enables profitable growth."
Four of Xtime’s products — Invite, Schedule, Engage and Inspect — work in tandem with Spectrum to help service departments create a consistent, high-quality ownership experience that drives repeat business.
The first of those products, Invite, has a dashboard that displays real-time shop capacity. This allows dealerships to identify available time slots and use promotions to fill them. Xtime Schedule then offers customers multichannel service scheduling across web, mobile and in-vehicle systems.
Xtime Engage simplifies the service lane experience by providing tablet-friendly access to menus, pricing and service history, along with integrated checkout and bill pay processes. Lastly, Xtime Inspect, which is powered by Service Pro, provides an electronic inspection tool along with workflow collaboration and interactive customer approvals.
According to Xtime, the reporting and analytics provided by these products grant dealers insight into short- and long-term trends that affect dealerships’ shop capacity.