DP's Office

RouteOne Processes Industry's First Remotely Executed Finance Contract

December 14, 2017

FARMINGTON HILLS, Mich. — RouteOne announced this week it has processed the industry’s first remotely captured, electronic customer signature on an indirect finance contract. The executed contract was booked with Toyota Financial Services (TFS).

The milestone is the result of RouteOne’s Remote eSign technology, which enables dealers to grant electronic access to a “signable” finance contract package to a customer, including credit application and all RouteOne-generated ancillary documents.

“Consumer expectations are justifiably higher than ever,” said Pete Carey, group vice president of sales, marketing, and product development for TFS. “This exciting technology is an important step in allowing us to make financing even more convenient for customers while maintaining data security.”

With Remote eSign, car buyers can choose to remotely eSign the documents and provide them to the dealer for completion of the contract esigning ceremony and consummation process. Or the consumer may simply choose to review the document package in advance.

As for security, a two-step authentication process that generates a secure URL link to the virtual “singing room” is engaged when a dealer chooses to enable Remote eSign. The signing room requires a PIN each time the customer enters and presents the documents to the customer to “sign what they see,” according to RouteOne officials.

“As a technology company, RouteOne is continuously evolving so we can deliver tools to our customers that solve their market challenges,” said RouteOne CEO Justin Oesterle. “Remote eSign technology is an integral element of the fully online transaction that consumers are demanding of the auto finance industry. It also creates a new market opportunity for dealers to expand and increase sales by offering a more efficient means of executing contract packages.”


  1. 1. MikeM [ December 18, 2017 @ 12:45PM ]

    I really can't see how this is going to help the dealer-customer relationship. It also seems like it's going to hurt the F&I process as well. At a time when customer retention is more important than ever I can't understand why our industry constantly seeks out new technology to keep the customer away from the dealership.

  2. 2. J Eric Morgan [ December 23, 2017 @ 11:02AM ]

    I agree with the post above. Why would Route One do this to the dealer ? Arent they supposed to be on our side?
    I too see many problems arising out of taking the finance office out of the equation, namely compliance and well, then
    theres profit to think about.

    Bad move Route one.

  3. 3. Shaw cCark [ January 06, 2018 @ 10:38AM ]

    This is a great sign that sales will once again become the profit center vs stripped front gross and low income for hard working sales professionals.

  4. 4. J whtie [ January 06, 2018 @ 12:27PM ]

    While I agree with the comments above, I think the motivation for Route One to offer this service is due to competition. Route One isn't looking to lose accounts solely to protect the FI office profit. Some dealers may drop the service because remote signing isn't available or go with a competitors service based on offering the feature. Let's be honest, at the end of the day Route One cares about Route one.


Your Comment

Please note that comments may be moderated. 
Leave this field empty:
Your Name:  
Your Email:  



Scott Painter’s Fair Now Offers Insurance Coverage

Through a partnership with risk-management services provider Assurant, Fair's digital flexible ownership platform now allows consumers to add insurance coverage when they sign for a pre-owned vehicle through its mobile app.