Manheim Completes Bold Auction Transformation
June 25, 2018
ATLANTA — With the completion of its $400 million auction and process transformation, Manheim says wholesale buyers and sellers can now experience simpler transactions and processes at 78 locations, as well as take advantage of powerful tools and self-service options.
“Since starting this journey, we had one goal in mind — to eliminate paperwork, lines, emails and anything that takes our clients away from making money buying and selling cars,” said Grace Huang, president of Cox Automotive Inventory Solutions. “And with dealers using more digital channels to conduct business, it is important for us to ensure our operations meet their evolving needs today and in the future.”
According to the company, Manheim’s improvements enable clients to:
- Get information 24/7, including the ability to view and pay single, multiple and/or consolidated invoice reports at their dealership or on Manheim.com.
- Use electronic payment (ACH) or a line of credit to buy vehicles and services immediately from any device. In fact, from January to May, nearly 40% of dealer transactions were completed using these methods through Manheim.com.
- Have visibility into bills of sale, titles and gate passes, as well as data and insights, helping dealers make smarter decisions. For example, from January through May, clients printed a record 500,000 gate passes through Manheim.com.
- Switch easily between physical and digital services while in the lanes.
“We encourage our clients to learn more about how they can simplify the way they do business by talking with Manheim team members or visiting www.mymanheim.com/experience,” said Huang. “Our upgrades will help dealers find extra time to make more deals and grow their profits.”
As a part of its transformation, Manheim also adopted Lean Daily Management, a proven management philosophy and quality control practices. The company launched LDM in 2016, rolled it out to almost 30 locations last year and will implement the program at remaining sites by year’s end. In addition, the company will introduce a new application that delivers real-time tracking of vehicles across auction lots. The solution is being tested at Manheim West Palm Beach and Manheim Orlando, and is planned for implementation at 10-plus sites in the U.S. later this year.
“What Manheim has done is nothing short of historic,” Huang said. “It was made possible with the support and patience of our clients and team members.”