May 2016, Auto Dealer Today - Feature
By G.P. Anderson
How do you handle unhappy guests who want to speak to the boss?
Tags: Customer Retention, Customer Service, F&I, Sales Tactics
October 2015, Auto Dealer Today - Feature
Whatever beliefs you and your customers may or may not share, politics and religion have no place in F&I.
Tags: Customer Service, F&I, F&I training
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