F&I Products

Customer Service

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May 2016, Auto Dealer Today - Feature

Take Me to Your Leader

By G.P. Anderson

How do you handle unhappy guests who want to speak to the boss?

Tags: Customer Retention, Customer Service, F&I, Sales Tactics

October 2015, Auto Dealer Today - Feature


By G.P. Anderson

Whatever beliefs you and your customers may or may not share, politics and religion have no place in F&I.

Tags: Customer Service, F&I, F&I training

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