November 2012, Auto Dealer Today - WebXclusive
By Kimberly Long
Auto Dealer Monthly editor Kimberly Long explains where dealerships should focus their F&I training efforts. From engaging the customer and creating interest to decreasing customer wait time, Kimberly points out the important parts of F&I training.
Tags: BDC, compliance, customer satisfaction, dealer management system, F&I department, F&I Presentation, F&I products, F&I training, Objection Handling, Relationship Marketing, Systems Integration
By Kirk Manzo
Kirk Manzo, president of The Manzo Group, identifies the key to increasing product acceptance among your customers. Manzo talks about how to update your presentation of information to increase customer engagement & experience.
Tags: auto finance, BDC, F&I Presentation, F&I process, F&I products, finance product, sales training, technology solutions, using technology
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