October 2015, Auto Dealer Today - Feature
By G.P. Anderson
Whatever beliefs you and your customers may or may not share, politics and religion have no place in F&I.
Tags: Customer Service, F&I, F&I training
By Ronald J. Reahard
Written guidelines and a code of conduct will help prevent payment packing from baring its teeth.
Tags: desking, F&I training, payment packing, training
December 2014, Auto Dealer Today - Feature
By David Gesualdo
Your process for total compliance and F&I sales should be designed to meet a common goal.
Tags: compliance, Deceptive Advertising, Finance, FTC
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