July 2016, Auto Dealer Today - Feature
By Ronald J. Reahard
With finance reserve under attack, dealers must be increasingly selective when it comes to F&I products. Top trainer offers guidelines for choosing the products that offer the most value to your dealership and your customers.
Tags: F&I, F&I products, training
May 2016, Auto Dealer Today - Feature
Justifying the existence of the F&I department requires dealers to take a hard look at the value it offers to customers and its effect on the sales process.
Tags: Dealers, F&I, F&I products, sales, training
October 2015, Auto Dealer Today - Feature
Written guidelines and a code of conduct will help prevent payment packing from baring its teeth.
Tags: desking, F&I training, payment packing, training
February 2013, Auto Dealer Today - WebXclusive
By Don Reed
Don Reed reminds dealers and general managers about the real opportunities that exist for service departments.
Tags: BDC, CSI, fixed operations, profits, Service, training
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