Finance Office

Useful Articles

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It’s Monday, But That’s OK
F&I pros can escape the weekly grind by focusing on authenticity and turning car buyers into loyal customers and dealer advocates.
Combining the efforts of sales and F&I could negatively affect customers by narrowing their financing options. F&I professionals must be trained to demonstrate the value of all types of financing, including dealer-arranged financing.  Saving F&I
Before you eliminate your F&I department, bring it back to life by clearly delineating its purpose and establishing its value to your customers.
Women Are Not a Moving Target
Simple promises and superior results are the key to marketing your dealership to women.
Event Space
The size and scope of Industry Summit continues to change with time and the demands of the market.
Cutting Keys
Sales and F&I managers can defuse interdepartmental conflict by walking a mile in their co-workers’ shoes.
Lead With Commander’s Intent
Empower your staff by making your objectives clear and giving them room to work.
The Great A/B Experiment
Google is taking a ‘multi-armed bandit’ approach to A/B experimentation. Expert says dealers can take advantage by rethinking their own website testing methods.
Regulators' Expectations: The Onus of Compliance
AFIP founder offers eight answers to the question every dealer in America is asking: What do regulators expect of me?
Some retail installment sales contracts slow the repossession process by requiring dealers to offer customers a chance to cure a default — even though that provision may not be required by state law. Complying With Collections Laws
The magazine’s resident legal eagle ponders how laws governing debt collection apply to auto dealers.
cOURTNEY cOLE IS THE CO-O Fundamentally Sound: Don't Forget the Sales Basics
Technology can’t change the game on its own. To remain profitable, dealers still have to be focused on the fundamentals.

Finance Office News

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Crisorio Named Compliance Summit Keynote Speaker
The president and CEO of United Development Systems will open the new compliance event with a keynote address. He will offer his take on how dealers can stay out of the crosshairs of what many believe to be government overreach.
Sonic’s Hybrid F&I Pilot Experiences Training, Staffing Issues
Officials said the Charlotte test store was overwhelmed by sales and paperwork. F&I performance rebounded, however, after the group added document specialists.
Exeter’s Floyd Stepping Down from CEO Post
Mark Floyd will join Exeter's board of directors and will work with his replacement, Thomas Anderson, to ensure a smooth transition, the company said late yesterday.
Inaugural Compliance Summit Set for Nov. 10-11
The new event is designed to offer actionable compliance solutions to dealers and their partners. It will be held at the Seminole Hard Rock Hotel & Casino in Hollywood, Fla.
John Pappanastos, CEO of EFG Companies Minnesota AG Sues EFG Over Service-Contract Refunds
Attorney General Lori Swanson is suing EFG Companies for deceptive practices because it failed to deliver on its promise of full refunds for VSCs canceled within 30 days. The company’s CEO tells F&I and Showroom his company will be exonerated once all the facts are presented.
5 Serra Nissan Employees Arrested
The indictment of the five dealership employees follows federal charges levied against two other Serra Nissan sales managers earlier this year. They are facing federal charges related to a scheme to fraudulently boost loan approvals and car sales.
Hudson Cook LLP's Lucy Morris Hudson Cook Adds Former CFPB Enforcement Deputy as Partner
Hudson Cook adds another former CFPB official to its offices in Washington, D.C., in Lucy Morris. She was a founding member of the implementation team that organized the CFPB after passage of the Dodd-Frank Act.
Bill to Rescind CFPB Auto 'Guidance' Gains Support in Congress
More than 400 dealers traveled to the nation’s capital in support of a new bill that could nullify the CFPB’s guidance on auto lending.
Ziegler to Kick off Industry Summit With All-Day Profit Masters Seminar
The preconference seminar is designed for general managers, sales managers, BDC and Internet department directors, and F&I directors. The all-day seminar is being offered as a value-add for registrants of Industry Summit.
EFG Companies Awarded ASE Blue Seal of Excellence
The National Institute of Automotive Service Excellence’s Blue Seal of Excellence signifies the level of expertise and knowledge of repair shop technicians and claims administrators.