September 2012, Auto Dealer Today - WebXclusive
By Kirk Manzo
Author Kirk Manzo discusses how developing relationships and becoming a more influential person can positively impact all aspects of a dealer's operation, from departmental cooperation to customer relations.
Tags: BDC, Customer Interview, F&I Menu Presentation, F&I sales, networking, relationship management, reputation management, sales department turnover
By Greg Goebel
Perhaps the most important step in the special finance sales process is to identify the SF customer at the onset of the sale, before they are shown a vehicle. Special Finance Expert Greg Goebel offers details about this crucial process.
Tags: BDC, credit application, credit questions, Credit Scores, Customer Interview, demographics, special finanance
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