March 2016, Auto Dealer Today - Feature
By David Gesualdo
New technology is not a substitute for salesmanship, but it can create more opportunities to do business the right way.
Tags: Customer Service, Geofencing, Regulations, technology
August 2008, Auto Dealer Today - WebXclusive
By Tom Herald
Tom Herald - Since many of your competitors are miserable at creating fantastic customer experience, this creates a huge competitive opportunity for you. Here are five simple starting points to create the greatest customer experience ever ...
Tags: BDC, customer satisfaction, Customer Service, customer-focused service
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