May 2016, Auto Dealer Today - Feature
By Ronald J. Reahard
Justifying the existence of the F&I department requires dealers to take a hard look at the value it offers to customers and its effect on the sales process.
Tags: dealers, F&I, F&I products, sales, training
February 2013, Auto Dealer Today - WebXclusive
By Kelly Wadlinger
Kelly Wadlinger takes a look at the hybrid manager, where the roles of sales and F&I are combined.
Tags: BDC, F&I, F&I manager, F&I products, finanace, Hybrid Vehicle, Industry Summit
November 2012, Auto Dealer Today - WebXclusive
By Kimberly Long
Auto Dealer Monthly editor Kimberly Long explains where dealerships should focus their F&I training efforts. From engaging the customer and creating interest to decreasing customer wait time, Kimberly points out the important parts of F&I training.
Tags: BDC, compliance, customer satisfaction, dealer management system, F&I department, F&I Presentation, F&I products, F&I training, objection handling, Relationship Marketing, Systems Integration
By Kirk Manzo
Kirk Manzo, president of The Manzo Group, identifies the key to increasing product acceptance among your customers. Manzo talks about how to update your presentation of information to increase customer engagement & experience.
Tags: auto finance, BDC, F&I Presentation, F&I process, F&I products, finance product, sales training, technology solutions, using technology
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