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Lead Time
These four services were designed to help dealers create new sales opportunities and upsell customers.
As the face of his multistate dealer group and a West Virginia state senator, Bill Cole is comfortable in front of the cameras, and his affable personality comes through on TV.  To Be or Not to Be On-Camera
Are you ready — and qualified — to become the face and voice of your dealership? Marketing expert asks the tough questions.
Women Are Not a Moving Target
Simple promises and superior results are the key to marketing your dealership to women.
How to Respond to Comments
Marketing expert offers pointers for encouraging positive feedback and responding to negative comments online.
Event Space
The size and scope of Industry Summit continues to change with time and the demands of the market.
Lead With Commander’s Intent
Empower your staff by making your objectives clear and giving them room to work.
How to Close More SF Deals
Special finance expert offers two practical ways underperforming dealers can increase their closing percentage.
Why limit your BDC team’s potential? Skilled agents can generate sales and service opportunities by taking on new assignments such as showroom outcome calls and database marketing.  Your BDC Profit Center
To convert your BDC from a loss-prevention department to a true profit center, you must think beyond phone and Internet leads and challenge your reps to take on new tasks.
New Customs
Keeping up with technology requires us to constantly re-evaluate our needs and take no tool for granted.
Check Your DMS Bill
Billing errors for dealership management systems are more common than you may think. Technology expert suggests you check your monthly invoice for erroneous charges related to hardware and software, annual increases and click fees.

Internet Department News

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Sonic’s Hybrid F&I Pilot Experiences Training, Staffing Issues
Officials said the Charlotte test store was overwhelmed by sales and paperwork. F&I performance rebounded, however, after the group added document specialists.
Edmunds' 'Absurdity of Haggling' campaign included four YouTube videos that depict a cashier trying to overcharge customers for items at a grocery store, then haggling with shoppers who refused to pay.  Edmunds Pulls Ad Campaign, Says It ‘Missed the Mark’
Edmunds pulled an online ad campaign today for its Price Promise program after dealers complained it portrayed them as ‘bad guys’ in the car-shopping process.
ADM Reader Survey: Social Media
Auto Dealer Monthly is conducting a reader survey designed to gauge the effectiveness of social media in generating sales and service leads. Click on the headline to complete the brief survey.
Mich. Governor Signs ‘Anti-Tesla’ Bill
Governor Rick Snyder signed into law yesterday tighter restrictions on selling vehicles directly to consumers. The new law now effectively bans Tesla Motors from selling vehicles in the state.
Used-Vehicle Price Adjustments Keep Retail Markets on Track, Manheim Reports
The 1.1% third-quarter decrease in the Manheim Used Vehicle Value Index didn’t set off alarms despite it being the fifth straight decline in used-vehicle prices. The firm’s chief economist noted that the drop helped dealers increase vehicle turns as the market continues to inch toward more normal levels.
Facebook Playing Bigger Role in Dealer Selection, Study Shows
A survey of 2,000 consumers revealed that Facebook is now among the Top 5 dealer reviews sites used by car shoppers, with 75% of respondents indicating they trust reviews posted by friends on the social media site vs. reviews posted on other sites by people they don't know.
eLEND Solutions Launches Credit Application Platform
The firm’s CreditPlus is an interactive credit application platform that instantly preapproves shoppers based on the dealer’s defined credit criteria. Consumers can also view their credit score and pick their payments.
Kontos: Wholesale Used-Vehicle Prices Soften Again in September
Wholesale used-vehicle prices softened for the fifth straight month in a row, ADESA reported this week. But improved retail sales of used vehicles helped cushion the blow from growing supply.
Autoflicks Creates a Virtual Showroom With Video
Flick Fusion launched Autoflicks, a subscription-based service that provides dealerships with a virtual test drive experience for every vehicle in their inventory.
ADP Dealer Services Spinoff Now Listed on Nasdaq
CDK Global Inc., the new ADP Dealer Services company, began trading as a member of the S&P MidCap 400 Index yesterday.