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Getty Images 3 Things you Need to Know About AI
Forward-thinking dealers are leveraging the limitless power of artificial intelligence to boost sales and service revenue.
Getty Images PPM Boosts Boosts VSC Sales and Reduces Loss Ratios
Prepaid maintenance dealers save money while improving service-contract sales.
How to Get an Unlimited Marketing Budget
Break out of the budget trap and spend the money you need to generate more leads and sell more vehicles.
David Gesualdo It's Worth the Effort
The publisher thanks each of the readers who filled out this year’s Dealers’ Choice Awards survey.
Getty Images Top 3 Dealer Areas Primed for VR
Virtual reality could change the way you sell vehicles, accessories, and financing.
Are Your Customers Smarter Than Your Salespeople?
Your sales pros need access to as much vehicle information as their customers do.
David Gesualdo Change Your Vision
Dealers must rethink their short- and long-term plans to keep up with a rapidly changing industry.
Getty Images Meet Your New Prospector
Chatbots are helping car buyers browse inventories, schedule appointments, and get pre-approved for financing.
Q&A: Service Retention Is Your Lifeboat
Online appointment-scheduling is a good first step for dealers looking to improve the customer experience in the service lanes.
Getty Images The Machines Are Rising
Machine learning produces data you can use to find new prospects, make sales, and improve retention.

Internet Department News

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Facebook Adds New Tools for Auto Dealers
The social network announced the launch of two new ad features intended to help dealers and other automotive companies target users and capture their contact information.
Manheim to Combine Marketplace Channels
The Manheim Marketplace is poised to deliver what the provider claims to be the industry’s first omnichannel experience, combining all channels to create a single, integrated destination for buyers and sellers.
J.D. Power: Dealers Crucial to Sales Satisfaction
The latest edition of J.D. Power’s U.S. Sales Satisfaction Study finds car buyers still rely on interaction with sales professionals to drive their shopping experience.
It’s a Trap! Car Buyers Hip to Lead Capture Forms
New research from PERQ shows dealership website visitors are more likely to purchase if offered a guided online experience and increasingly wary of features designed to capture their contact information.
Sherman, De Palma Join LotLinx as VPs
Former R.L. Polk executive Bob Sherman and former CallRevu executive Kim De Palma have joined LotLinx as the company prepares to expand.
Manheim Launches Dealer Sales Channel
Manheim’s growing collection of digital and offsite offerings promises dealers more ways to buy and sell vehicles.
fusionZONE Announces Major Investment by Primus Capital
The funding will be used to grow market share, invest in product development, and expand client services, officials with the digital marketing firm said. fusionZONE was founded in 2009 and provides web design services and conversion strategies to dealers.
Pearl Technology Integrates Experian Propensity Scoring Platform
The new platform gives users of Pearl’s VehicleXchange incentive-based marketing solution the ability to know which consumers are new or pre-owned buyers, and can target by propensity, APR, payment amount, term and credit score, and more.
Daniel Flynn Named President of CDK North America
Flynn guided the company’s multi-year transformation effort. The executive is now set to replace Robert. N. Karp, who is leaving the company in December.
Study: Highline Buyers Defy Expectations
A study conducted by Jumpstart Automotive Media and Ipsos Connect sought to identify luxury car buyers and determine what motivates them, and the results were surprising.